Évaluations des clients Ideal Food Basket

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ideal Food Basket

Cote générale :

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Windie R.
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Customer service was pleasant.

MARLENYA C.
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The best company

Elvis O.
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Rental was quick and easy. Everyone was pleasant and they gave me a print out receipt of exactly what I was to be charged for mileage used.

KENJIT E.
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Upon return if the store is open they should close out the rental instead of the following day.. it's not fair to the consumer. If damages acure after return.. customer could be liable. But other then that nothing very customer friendly and very helpful

Wilerson M.
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Le client n'a pas laissé de commentaire.

Edward H.
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Don't fix what not broke

Stephen C.
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Le client n'a pas laissé de commentaire.

Chris B.
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The u-haul app for obtaining and returning the trucks is great.

EIRC DAVID J.
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Le client n'a pas laissé de commentaire.

THOMAS ANTHONY P.
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Make sure all are wearing masks inside the store. I saw a very stupid old man walking around with his mask on his chin and others with masks below their noses.

WILLIAMD D.
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Very nice people

Milton K.
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Le client n'a pas laissé de commentaire.

CHRISTALM M.
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Le client n'a pas laissé de commentaire.

carmine V.
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They were excellent! Knowledgeable, friendly, helpful, the truck was amazing! I couldn't have asked for better! Both pick up and drop off were 5 star! The best.

SOPHIA T.
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Drove 17 miles 1 way after checking in night before my truck was that there @ 8 I had to ask to have the user contacted. I called headquarters to report this nonsense, truck came 1:30 pm had to drive another 17 miles. They set me back 6 hrs delay to move. Had to move in the rain NEVER AGAIN. AWFUL.

Christopher A.
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Le client n'a pas laissé de commentaire.

Joseph M.
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This experience was great and better than any other truck rental experience that I've had including other uHaul locations.

KEVIN Y.
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Trying to sign in and pick up keys via website was really bad. Luckily the customer service from the worker was A++++

Michael N.
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Very smooth transaction. No problems

BARRYDAVID B.
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Need help owe you 5.09 your phone always busy

JOSEPHPAUL T.
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Le client n'a pas laissé de commentaire.

LUIS R.
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Le client n'a pas laissé de commentaire.

MATTHEWR H.
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the company was very helpful with our needs when I came to extensions and helping with moving help thank you

belge L.
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Customer service was very poor picking up and dropping off.

WINDELB S.
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Very good

Hasan D.
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I dropped off my truck after hours, but no one ever explained the procedure involved - the pictures that needed to be taken, etc. Would have been helpful to know in advance.

Paul M.
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Le client n'a pas laissé de commentaire.

Vincent V.
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The process was simple and quick! The price was great, definitely worth renting the uhaul for local moving. It is a great place.

PETER B.
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That trucks transmission kept randomly down shifting or not shifting at all. The engine also made horrible noises. It was honestly terrifying, I felt safer when I drove trucks in Afghanistan.

Desiree C.
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Le client n'a pas laissé de commentaire.

Michael A.
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Le client n'a pas laissé de commentaire.

Emmanuel A.
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Le client n'a pas laissé de commentaire.

ANTONIOR C.
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Flexible and professional

Patricia P.
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Le client n'a pas laissé de commentaire.

Jose M.
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Le client n'a pas laissé de commentaire.

BARRYDAVID B.
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It was a problem that someone else owed money and you attach me with them causing me aggravation to try to get them off my debit card that was wrong I have rented over 50 trucks in over two years from new people and that was wrong what you did to me you should've alerted me that there was money owed from someone else and I could've straighten out the proper meanwhile I had to run around to get a new credit card just to get it taken care of that was wrong by your company

DONALDL JR J.
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i had a 10 am appointment/credit card hold on a 10 foot truck. But my requested truck was not available until 1:00. i got there around 11 ish and was told that there was a mix up with on-line booking and know truck would be available until 1 pm. I was offered a van instead, but the van was to small. so i waited in my car until 1 for a truck. According to the staff at haverstraw location, this happens all the time. I can't be sure but it looks like you cant rent on-line or walk in at this location. i even personally went there the day before to verify my appointment and they still messed it up. There is a disconnect between the on -line booking and the actual location. this caused me money and time. I had people waiting for me to do this move. Hopefully this is not a normal issue with Uhaul and would appreciate a credit for some of my rental note i did rent from them the previous week and did not have this issue, but the 20f truck need some serious stearing wheel alinement issues

KATHERINE F.
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Le client n'a pas laissé de commentaire.

CONRADC V.
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I had to wait a while for the next truck. The store could not make contact with drivers to see how long it would take to arrive at the location.

Terence F.
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All aspects done well .....

GLENN W.
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Le client n'a pas laissé de commentaire.

Isaac B.
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For next time be clear on pricing options Thanks

JEANROBERTM D.
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I did explain during the reservation that I need to move the lawnmower from point A to point B about 5 miles. I said that the lawnmower is 5 feet wide and the vehicle needs to have a ramp to drive the lawnmower in. My husband went to pick up the truck and to our big disappointment ramp on the truck was too narrow. We wasted time and money.  Also upon arrival to destination we found that back door was not closed whole way and mover inside was not secured

Francis H.
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Slow process, showed up at 8am to get truck and didn't leave until 8:30-8:45am

MIGUELJOSE V.
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Le client n'a pas laissé de commentaire.

Carlie B.
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Paid for furniture dolly and hand truck wasn't in the truck when I picked up can I be refunded

giselle D.
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Le client n'a pas laissé de commentaire.

RITA J.
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The woman who assisted me was amazing ...I am disappointed I didn't recall her name because I was so busy with the move, but she was not only efficient and personable, but also the location was very suitable to my needs

George B.
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Good customer service

JOHN CHARLES W.
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Le client n'a pas laissé de commentaire.

GORDONB M.
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Le client n'a pas laissé de commentaire.

barry B.
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Le client n'a pas laissé de commentaire.

Melinda M.
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Le client n'a pas laissé de commentaire.

RICHARD D.
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Easy in and out. Helpful staff.

ANDRESE V.
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Le client n'a pas laissé de commentaire.

SANTOSJOSE G.
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Le client n'a pas laissé de commentaire.

DAPENG W.
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When I return the truck, the person in that location did a big mistake. He gave me the wrong receipt that one for somebody else.I need call a couple times to correct. TERRIBLE!!!

Dillon M.
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Everything was great, and the guy that ended up helping me at the location was great, but the self check in/check out process was SO slow and tedious...very frustrating!

william H.
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Easy to find quick in and out, tacos across the street. Shout out to the rep who busted her butt finding me any truck 14 hours in advance, I forget her name but she's a superhero give her a raise.

Alfred P.
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If I already checked in on line, why did the clerk have to take my information again? (driver's license, what I was renting, etc.)

ROBIN ROYCE L.
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Le client n'a pas laissé de commentaire.

Teresa H.
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Van was dirty when i picked it up and it to so long to check in on line i didnt have time to wait to change it that you guys tried to charge me 25 to clean it.

JUANAM F.
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Le client n'a pas laissé de commentaire.

kelly ann P.
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The 10 foot truck we were given had garbage and crushed moving boxes left in the back that we had to empty out and the floor was unswept which we did ourselves. We also had to sanitize the front cab for covid-19 since the pick-up location attendant could not tell us if it already had been done.

W J.
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The engine light came on 15 minutes after pick up. Other suggestion is the online approval is sluggish. The process took longer than I expected. Thanks

STEVEN L.
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Le client n'a pas laissé de commentaire.

Christine M.
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The location and representative were excellent. Your 800# reps were HORRIBLE, HORRIBLE, HORRIBLE!!!! I was given the wrong information on my first call, hung up on on my second call and the rep in the third call literally knew very little about the process of picking up a rental. It was an EXTREMELY FRUSTRATING and UPSETTING experience!!!

Jose L.
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Le client n'a pas laissé de commentaire.

mohammed M.
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I m surprised

Jini P.
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Le client n'a pas laissé de commentaire.

Jacques G.
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Le client n'a pas laissé de commentaire.

mohammed M.
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awesome

Joseph N.
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Quicker check in and check out

Nathan L.
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Le client n'a pas laissé de commentaire.

JORGE ARIEL G.
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Le client n'a pas laissé de commentaire.

Windie R.
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I didn't know (ahead of time) if they aren't open during my dropoff time, i had to go a self-return. I was walking around the parking lot for 10 mins, until i saw the self return sign and instructions.

Escarlyn C.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Le client n'a pas laissé de commentaire.

Nicole H.
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Le client n'a pas laissé de commentaire.

JADA J C.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Truck could have been cleaner.

Robert V.
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Le client n'a pas laissé de commentaire.

Andy L.
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Le client n'a pas laissé de commentaire.

Michael F.
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Gabrielle was awesome. So helpful and professional. Truck was clean and ready when I got there. I would definitely recommend this place to my friends.

Luz D.
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Le client n'a pas laissé de commentaire.

angelo benito D.
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Le client n'a pas laissé de commentaire.

Marcus S.
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Le client n'a pas laissé de commentaire.

daniel G.
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Le client n'a pas laissé de commentaire.

Samuel S.
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Le client n'a pas laissé de commentaire.

JOSEPH R.
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Le client n'a pas laissé de commentaire.

Elena J.
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This was the worst experience I've ever had with U-haul. I will never rent from this location again.

Alfred P.
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Tail gate was hard to open and close. Maybe needs to be lubricated or re-aligned.

KENNETH D.
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1- spoke Spanish very hard to communicate 2- called main 800 number day before to tell them my daughter who has a different name then me will drive and use my card 3-at time of pickup all information was not noted and she had to come for me who is wheelchair bound

Robert A.
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the truck had the engine light on there by using more gas, they didnot have a hand truck available, i would not be renting at this location again.

Stephen C.
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Le client n'a pas laissé de commentaire.

grzegorz S.
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Le client n'a pas laissé de commentaire.

DONNA P.
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Convenient location and availability..

Gordon A.
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Have the information I already provided before pickup online available to the location; I had to reiterate every detail, then have changes made because the (very friendly, btw) person misunderstood both the drop-off location and the miles included in the price. Additionally, I have never previously rented from UHaul (and I have many times in the past) where the mileage I needed to travel was not included - since I had to travel from the UHaul pickup place, 5 miles away, to my starting point, then add another 5 miles to the drop off place, I was already about 10 miles over your estimated distance between point A and point B, never mind the fact that, since it is a truck, I could not take the shorter parkway routes available; I'd think you'd take that into account, since it was a truck rental.

Jeffrey A.
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Le client n'a pas laissé de commentaire.

Jennifer W.
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The truck was dirty with coffee spills and cigarettes in ashtray. The keys were handed to me and they pointed to the truck. No explanation of anything.

Non reviews have been submitted for this location.

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