Customer Reviews for Ideal Wheels
(U-Haul Neighborhood Dealer)

1 017 évaluations

510 N Florida Ave   Lakeland, FL 33801

(863) 648-5638

Heures

  • Mon–Sun
    De 9 h am à 2 h 30 pm

Services dans cet établissement :

Pour nous contacter

(863) 648-5638

510 N Florida Ave
Lakeland, FL 33801

Services dans cet établissement :

Heures

  • Mon–Sun
    De 9 h am à 2 h 30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

mario A. 
Évaluation :
2

THE TRUCK HAD NO HEAT AND WE FROZE THE FIRST NIGHT. SHOULD GET A PARTIAL REFUND FOR THIS.

joseph W. 
Évaluation :
4

Rose was very friendly and made the checkin process a breeze.

Wilburn F. 
Évaluation :
5

Not one thing, Rose had call me just to provide directions, I was getting close to closing time and they waited and met me outside, inspected the truck and even asked if everything was good… this is what I call a great customer service, from 1-10… they get a 10+… thank you Rose and staff.

Sonia Q. 
Évaluation :
5

I had a great experience with them. Rose is absolutely awesome person. It was very fast and easy deal.

Ugur S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya B. 
Évaluation :
5

I'm very upset I chose uhaul because of the quote I given before hand and when I was charged I was charged double. I have a quote from Home Depot that just a few dollars more, if I would have known that I would have been charged like this I would have went with them. But I know for the next time

charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaonis G. 
Évaluation :
5

Rose was very easy to work with

Bill M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gracie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Very professional

Keith B. 
Évaluation :
5

Rose is absolutely awesome! Very accommodating, pleasant an all around wonderful person!!! I am planning a big move mid November and I will go back to her!!!!! Thank you for you're help making a move less stressful!

Sherry R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

Well let me think hard on this one...... I'm not sure if there is anything you need to improve on at this location. The owner and staff are all Wonder and very friendly. Everyone including the Owner remembered my name and face and even brought up small talk about my last visit showing me they genuinely care about their customers. The vehicles here are all very clean very nice and ready to go no hunks of junk here. Also if they don't have what you need then they have no problem searching other locations to find something that accommodates your needs. This is my third time here and I would highly recommend coming to this location before anyone else. I would personally like to say thank you to team member Rose for always working with me and my situation thank you Rose.

James J. 
Évaluation :
5

Excellent service everytime! Very reliable and convenient location. The very best I've been to.

MARCO A. 
Évaluation :
3

Called to reserve a 10Ã-20 storage unit and drop off 26' truck and car hauler. The lady said she had one. When we got there unhooked the car hauler and asked where the storage unit was located. She perceived to tell us it was already taken. Very dissatisfied with the disappointment. Very happy with the drop off at steubenville 7 th St for the return of truck after going way out if the way to find storage unit.

DAVID A. 
Évaluation :
5

S.O.

LUIS R. 
Évaluation :
4

I would have rated it excellent but the price wouldn't allow me too you guys are really expensive

Crystal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric S. 
Évaluation :
4

They did a great job!

dennis I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coletia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON T. 
Évaluation :
4

Staff member was amazing and so kind. She was very helpful & honest. Only complaint is the space being to small for all the trucks she had. Would use again!

Mallory D. 
Évaluation :
5

She was so nice and I had no questions she covered everything from distance price to to safety she is a great representative of uhaul

Jazmin M. 
Évaluation :
5

Rose opened on her day off for me.moved 3 big trucks hooked my car hauler up checked the lights and was a inspiration to be around. Good people

JOHN V. 
Évaluation :
1

Very junky and hard to access. Woman appears but would not let me enter the "office" where she took my DL and CC...RIDICULOUS. Felt like a scam. Terrible organization.

Stacey B. 
Évaluation :
5

Excellent service worked with my schedule! Very pleasant to deal with. Would highly recommend it.

Cindy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart M. 
Évaluation :
5

THANK YOU AGAIN!!!

William B. 
Évaluation :
5

The best uhaul around it did need Freon but the dealer was very nice and handled everything professionally and took really good care of us! 10/10

Christian S. 
Évaluation :
5

Good central drop off location, near my destination. Fast drop off and nice people there.

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary O. 
Évaluation :
5

Great customer service, I will never go anywhere else.

Delisha S. 
Évaluation :
5

Rose was extremely friendly and helpful. :-)

DAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trishia K. 
Évaluation :
5

No improvement needed, excellent customer service.

Angel O. 
Évaluation :
3

Dropped off with the app. Can't really rate the location.

Cecil E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Contacted us in advance and we were able to arrange an early pick-up that worked better for both our schedule and theirs. Super great to work with. We drove from Florida to Illinois and had no issues with the vehicle. Overall great experience.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
3

Have the truck available at the time quoted.

William D. 
Évaluation :
5

Rose was on top of her game. Great communication with me. It was a pleasure working with Rose

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETISHA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD M. 
Évaluation :
5

Rose was an absolute pleasure - very helpful & extremely kind.

Brian W. 
Évaluation :
5

Didn't even have to pull into their lot. Rose greeted me on the street and made dropoff a snap.

Oscar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises D. 
Évaluation :
5

Very kind and friendly! They made the whole process of reserving and rent the truck very easy. It was the best part of my moving process.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamarius W. 
Évaluation :
5

A A A DEALER

IMRE H. 
Évaluation :
5

Not one thing.Greg was very professional and treated me like family. Super job!!

ALAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RALEIGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine H. 
Évaluation :
5

Gregg at Ideal Wheels was so very helpful and professional! He got us a 26 foot truck for a trip to Georgia. Everything went real smooth. Definitely recommend them! Merci

DAVID S. 
Évaluation :
5

Greg is the best! Professional, helpful, always available and delivers what he promises.

ROBERT C. 
Évaluation :
3

The location was in a very spot ! No place to park really!!

Kenneth D. 
Évaluation :
5

Wonderful folks to deal with! Will definitely use them again!

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLMAN L. 
Évaluation :
5

The service was exceptional and friendly, every time i am treated with unbelievable courtesy and no issues, thank you to Greg because he makes everything simple

ENRIQUE S. 
Évaluation :
5

The man on the phone gave me directions from A nother u haul dealer cus they had no room. And a female was waiting for me on side to tell me where to put it and pay my late fee.she was very helpful!!

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda C. 
Évaluation :
5

Gregg was phenomenal, helpful, understanding, showed exceptional customer service skills and went above and beyond to make us "raving fans." We would never consider anyone else for our next trip in late Nov.

ROBERT C. 
Évaluation :
5

S.O.

DARLENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariellen D. 
Évaluation :
5

Very courteous and professional. Great experience overall. Thanks for the help.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO P. 
Évaluation :
3

Make it easier to get in and out… it looked closed when we got there…

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
4

first, this was an alternate pick up point that i was directed to the day before my scheduled move. It was not my first choice, but at least they did notify me ahead of time. the attendant at this location was friendly and helpful but the lot was a little confusing to get into.

ALLEN B. 
Évaluation :
4

Faster response time for phone calls.

LAURA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SYDNEY D. 
Évaluation :
5

Everyone there especially Greg went out of their way to help me with my needs, i thank you so much for your great service to me

ENRIQUE S. 
Évaluation :
5

Really helpful answered all my questions to help me through this trip. When I received the truck everything was good but on my trip the ac gave out they helped me with what my option is to correct tgat.

IBOLYA S. 
Évaluation :
5

The customer service was OUTSTANDING. Very friendly and helpful changing the trailer ball hitch and hooking up.

Matthew V. 
Évaluation :
5

Greg was a true professional!! It was a pleasure doing business!

MAXINE H. 
Évaluation :
5

These people are fantastic, I absolutely loved my experience here. Thank you so much for allowing me to rent a U-Haul here you guys are amazing 朗

JOHNNA R. 
Évaluation :
5

Greg was fantastic! We have rented U-Hauls on numerous occasions and this was the most seamless pick-up of them all. Would recommend this U-Haul location to anyone!

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL T. 
Évaluation :
1

The location was a nightmare to get into. The associate that came to help us spoke very poor English. She also lied to us when we asked where the restroom was located. She said they did not have one. I asked her what she did when she needed to go and she said she went home. She later changed her story and said there was no public restroom.

Brenda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOHN F. 
Évaluation :
5

This location has been serviced me for many years and always very helpful

ENRIQUE S. 
Évaluation :
3

See above comment regarding milelage over costs.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZARO G. 
Évaluation :
5

Greg was great again. He went to the extra trouble to make sure I had the best equipment possible for my move. Thanks Greg.

Gregory D. 
Évaluation :
5

U-Haul overall didn't do a great job with this rental. First, I was sent to a closed location and then the only trailer available without further delay at the new location had very worn tires. But, 800 customer service was professional & helpful. Greg at this Ideal Wheels pickup location is fantastic and I will rent from him again. Very nice and very helpful.

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOOKER S. 
Évaluation :
5

The owner was super friendly and helpful. Made it really easy and stress free

HEIDI F. 
Évaluation :
5

What I loved about this location is that Mr. Greg was in constant communication with us, helping us with timing the return on a Sunday even, but when our plans changed due to a broken elevator, he was so understanding and even worked on our behalf to avoid additional charges. This location is also conveniently located to downtown Lakeland. I would highly recommend this dropoff location!

Ronald G. 
Évaluation :
4

Overall no problems here. Quick and friendly

Joshua R. 
Non les évaluations ont été soumises pour cet établissement.

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