There were some delays and I felt like a discount should be given as I had to wait 30 mins for the arrival of the truck.
Valerie B
Customer Reviews for Incense Pro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Two times ive rented from this location and each time in the middle of a hectic schedule ive had to stop everything i has planned to operate as repair coordinator. first the tires were shot costing me 3 hours, then they approved for rent a car with non functioning AC that required 3 hours just to have looked at, THEN to add insult to injury, they said “oh keep the car till 6pm, then CHArGED me the extra time when they werent supposed to! absolute logistical failure nightmare of a uhaul experience twice!
Gilbert LAc non working, airbag off. This is not a location just a street with cars parked there
Mateo CThe online self check-in is not properly working and Incense Pro is not prepared to welcome the customer with another alternative. They had to call someone to know what to do and that someone had to do research so it took 30 min for me to finally get the van although I had put all my information on the U Haul website.
Lea DThe truck was an hour late but other than that it was a great experience
Mackenzie BCheck in process was a nightmare. Website / online check-in did not work, person at site could not help us. Took over an hour to check-in Were charged insurance coverage, which we did not agree to.
Ross SIf in the Hollywood area. However, I would clarify that the vehicle is nearby though not onsite, and provide options for where to safely leave a personal vehicle (during the time of Uhaul rental).
ERIC S