There were some delays and I felt like a discount should be given as I had to wait 30 mins for the arrival of the truck.
Valerie Bentson
Customer Reviews for Incense Pro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Two times ive rented from this location and each time in the middle of a hectic schedule ive had to stop everything i has planned to operate as repair coordinator. first the tires were shot costing me 3 hours, then they approved for rent a car with non functioning AC that required 3 hours just to have looked at, THEN to add insult to injury, they said “oh keep the car till 6pm, then CHArGED me the extra time when they werent supposed to! absolute logistical failure nightmare of a uhaul experience twice!
Gilbert LagacAc non working, airbag off. This is not a location just a street with cars parked there
Mateo CarvajalThe online self check-in is not properly working and Incense Pro is not prepared to welcome the customer with another alternative. They had to call someone to know what to do and that someone had to do research so it took 30 min for me to finally get the van although I had put all my information on the U Haul website.
Lea DuperrayThe truck was an hour late but other than that it was a great experience
Mackenzie BakerSmithCheck in process was a nightmare. Website / online check-in did not work, person at site could not help us. Took over an hour to check-in Were charged insurance coverage, which we did not agree to.
Ross SteinbergIf in the Hollywood area. However, I would clarify that the vehicle is nearby though not onsite, and provide options for where to safely leave a personal vehicle (during the time of Uhaul rental).
ERIC SPEARS