Le client n'a pas laissé de commentaire.
Augie G
Customer Reviews for Innercity Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The manager was very engaging and attentive and addressed some potential fees based off the questions I asked. I returned my rental earlier than expected and he was able to receive it. The biggest thing was I never got the impression that he would feel some type of way about my early return. Last time I did that, I felt as if I was being chastised. This gentleman represented U-haul very well.
Juan GHave parking enough to park
Richard IMaintain your vehicles. Put customer in dangerous situation. Issue credits/refunds to unsatisfied customers.
LAURA HIt was such a quick turn-around time from when I reserved the trailer online to when I was back at my house loading it up. I am so thankful for the service I received!
Kelsey JIt was good, Exactly what I needed! Thanks!
Geoffrey MStaff was very helpful and the truck I rented was very clean.
Eddson BThey lost the whole key to their own uhaul truck and withheld my deposit for over a month. I still have not received my refund back. Very upset and spent hours on the phone with multiple managers.
Yazid DGreat experience! Thanks
Rudolph MThe worse every experience I've had with this company. I am being charged for something that happened on the owners property after I dropped off the uhaul. I was told he was leaving early and to leave the keys in the Dropbox. I bring it back before my scheduled time but yet someone tried to break in after I drop it off. I would like to know how am I responsible? Oh not to mention it wasn't checked it when they told uhaul they did the check in. The guy literally did not return to work until 2 days later but I'm the blame. On a scale 1-0 you get a triple negative 0.
Demetrick BExcellent personal
Deisy jThe location was closed when I went to pickup the truck even though it was during regular business hours. I also had a lot of issues trying to login in and complete the check in process. When i was finally able to get my truck it was missing the appliance dolly I reserved and paid for which has yet to be refunded. There was also no gas in the truck so I had to go directly the gas station to be able to use it. I also had issues returning the truck. I had to call in to verify the return was completed and was charged the $20 service fee. Horrible location and experience using the website. 0 out of 10 would not recommend.
Roxanne NGive them a clean U-Haul that is free if issues. I drove less than 10 miles and broke down. My gas mileage was shit for the trip. My kids where scared because they thought we were gonna get stuck.
Virginia AStop scamming people and trying to charge them more money for something they didn’t do.
Chassidy NI did not drop off at this location. This experience has been a nightmare. I rented from PA and returned to NY, as spelled out in my contract. I paid $197 and was very happy upon truck return. A few days later, my credit card was charged for an additional charge of over $630. I called the location and they looked into it and said I'd be refunded. 3 days later I received an email and text that I never returned the truck. I immediately called and was told the truck wound up in another location in PA and they would fix the problem. The gentlemen told me I'd be receiving a $25 VIP gift card via email, that I never received. A few days later the credit went through and I was happy…until…my credit card was charged over $3,000! I called and they said I dropped the truck off in Texas now! This aggravation has caused me to have to cancel my credit card, which is a big hassle for her being I have linked accounts to them. I called headquarters and was told the problem started at the location that I dropped it off in NY. I am very disappointed.
Stephen ACheck truck
Donald RFIX the brake lights. I plan a trip and you don't have dependable equipment. Next time I will go to your competitor!
JAMES AEverything was fine!!!!
Urania dThis location was not as obvious as most Uhaul locations. It was also difficult to execute a self-return because the parking was extremely limited. We were also over charged on the return when we brought in back hours before the deadline. This neighborhood overall was sketchy.
ISSA SThis is the second location where I reserved a uhaul online and when I arrived at the location there was no one to assist or even know what’s going on with my reservation.
Rodney HRental experience picking up truck was average however upon return very inconvenience. The representative didn't inform of drop box location it was not by front door. It had been raining very hard that day when return water was standing in driveway to return truck representative didn't come out to retrieve mileage or fuel level to return truck. I had tried to return tuck on app on two different times. Completely unsatisfied
Freida LNothing much.
Corey FThe check engine light was on in the truck when I received it. The odometer wasn't working properly, the transmission was slipping causing the odometer to give the wrong reading. The Self checkout after hours, it wouldn't let me upload the photos. Overcharge me for mileage, 56 or 57 MI and they charge me for 90 something. I brought the Truck back before 730 pm which is what time it was due back. And still got charged for two five hour periods. They gave me a refund for one..... But haven't given me anything for my mileage overcharge. I will never rent from U-Haul again, unless this is resolved.
Vikki PVery crowded and congested. Had to park u-haul on street. Which made it kind of stressful. I wouldn't choose this location again. However the staff even though it was after hours was excellent.
Daelon WThe drop off location went very well. Easy access to a parking spot for trailer. The guy who checked me in was very courtesy, polite, helpful and professional. Another great experience.
Chandra SIt had rained the day before and equipment was sitting in water.
Charles TGave truck to us with no gas. Told us they would be there at 9am to pick it up and we had to wait til 12pm. Then the person on the phone told me that I could music credit card just to hold the truck and pay for the credit card cash when I dropped it off. Call overalls what's horrible
Kristen WAfter I got sent to a location that I had a reservation to get a trailer at and they did not have any, I went back to the location that made the reservation (I-45 & Tidwell in Houston) and was met by an extremely rude man behind the desk who put the blame on me. I was then put back into scheduling and got a call about a new location, this location. I drove over here and it was in a pretty rough area. The man who helped us with the trailer rental was really nice but we stood outside in the heat for an hour while he tried to figure out how to get everything started on his phone with uhaul. 3 hours later, we had our trailer. The man also randomly assigned a dropoff location for us that was nowhere near to where we live and I had to call in to Uhaul to get a new dropoff location assigned. The whole ordeal was a lot more work than I ever anticipated.
nickie c