Évaluations des clients Innovative RV Storage & Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Innovative RV Storage & Repair

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Ryan W. le

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Got charged 15 bucks to clean, when it was dirtier when I got it. Double check gas gauge as well. I returned with half tank but they said it was below half.

dustin S. le

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Le client n'a pas laissé de commentaire.

traci P. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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Good atmosphere good service

Tracy B. le

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Man at the office was very helpful. Had a problem with the app but after about 45 minutes was able to get the truck

Mario Q. le

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Le client n'a pas laissé de commentaire.

dan R. le

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Staff was excellent, but you do not resource this area. The equipment needed wasn't there. The contract was slated for a hopeful return, that didn't occur. The fall back was to get a text on Saturday, (before the Monday morning intended p/u). Central reservations (Amy-was nice and helpful as your system apparently is limited) advised me of a Logan, UT area that wasn't open on Sunday. Ogden site was open from 9 am -noon that saved my day, but was 4 hours of travel and $60 in gas. You need to be more up front and realistic on reservations. You're equipment quality would more than enough allowed me to optimistically PLANNED on going to the alternate location, rather than spring it on me on the weekend.

Max C. le

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Le client n'a pas laissé de commentaire.

Brandon C. le

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Le client n'a pas laissé de commentaire.

Adrienne H. le

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My husband dropped the vehicle off, but Ed seemed to be very on the ball.

NICOLE C. le

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Le client n'a pas laissé de commentaire.

erin M. le

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The gentleman was very nice and helpful. However, he gave us incorrect information. We were told that we could drop off anywhere and at any time without extra fees.

Matthew W. le

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I reserved a truck for Evanston Wyoming but was told only 2 days before the scheduled pick-up that nothing was available there and that I’d need to go an extra hour out of the way to Ogden, UT. Not a huge deal obviously, and U-Haul did give me a $50 gas rebate to compensate. But that amount didn’t fully cover the extra costs of (a) my wife and I both traveling to Ogden so she could drop me off, (b) my wife getting back home in her vehicle, and (c) me getting the U-Haul back to where I would have preferred to start from. And that is to say nothing of the extra time. Again, not a huge deal, and we recognize these types of things happen, but we also wondered why we were told so late in the game and why U-Haul couldn’t get the truck to Evanston for us, since that’s what we had paid for.

Nalan A. le

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Le client n'a pas laissé de commentaire.

Rainy O. le

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The guy working was nice and helpful except that he never gave us a reciept or anything for proof of delivery (which became a problem later).

chrae K. le

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The pickup location: 1: DIdn't have a functional printer. 2: I said I didn't want to donate to whatever he asked me and he still charged me $3. I asked why after I saw the receipt and he said it was too late. 3: He drove the car onto the trailer and had forgotten to tighten down the ball on the trailer, the whole car and trailer smacked into the Uhaul. He had to back the car back off the trailer and re-align the Uhaul just to attach the trailer right. 4: I was asking him to put stickers on the Uhaul to mark damage and some were high up he said "Do you think I'm 7' tall?" Ummm no, but go get a ladder and mark the damages right. He didn't mark them he jumped to mark below the spots and said it would be good enough. 5: When I got to the drop off location they pointed out that the pickup location had forgotten to put the safety chains on the car. It could have fallen off and hit our truck that was traveling behind the Uhaul. Totally unsafe.

Debra F. le

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Great customer service. Very congenial. Vehicle was ready to go, did not have to wait.

nicholas C. le

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Ed's a beast ...I highly recommend him .

charles P. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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The 24/7 UHaul phone system is horrible. The system couldn't find me (yes location was on) so there was no way to get the vehicle. The Owner was generous enough to check me out even tho they were not open. Outstanding customer service by the owner, horrible automated system by UHaul.

Brent L. le

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Le client n'a pas laissé de commentaire.

VERNA M. le

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Nothing

dennis B. le

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Le client n'a pas laissé de commentaire.

whitney H. le

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Very bad experience with this location. Extremely unprofessional. Threatened to refuse me service because I couldn’t provide a specific time frame. I simply stated I will plan on the 24 hours uhaul offers I promised not to let the truck sit and bring it back as soon as I possibly could get done moving. I had to do most of the moving with me and one other person moving a two bedroom house. He was very rude, to the point where my eyes were watering from trying not to cry. I told him if he wants to refuse me service I will go down the street and it wouldn’t be a problem. He also had me write my debit card info on a little piece of paper, full number exp date and CVV. I explained I would rather verbally tell him but proceeded to follow his directions. I gave him my ID and the paper with my card info, when finished with the transaction he handed me my Id and slided the little paper to the side of his desk out of my line of sight. I could just be paranoid but this was a little sketchy to me. Please don’t go here. This man tried to belittle me in the way he spoke to me and the things he said.

curtis M. le

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Le client n'a pas laissé de commentaire.

Denise M. le

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Le client n'a pas laissé de commentaire.

Stan R. le

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Le client n'a pas laissé de commentaire.

sandii J. le

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Le client n'a pas laissé de commentaire.

Tomas S. le

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Loved the 24/7 option!

Frank A. le

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Great experience!

Juana F. le

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Le client n'a pas laissé de commentaire.

dayton R. le

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This guy is a fricken badass.

zane Y. le

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Le client n'a pas laissé de commentaire.

Bart L. le

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Le client n'a pas laissé de commentaire.

vanessa C. le

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The service was excellent! I would definitely go back and would recommend this location to anyone who is looking for fast, reliable and clean service. The prices are awesome to!

jeffery H. le

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Le client n'a pas laissé de commentaire.

jon M. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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U-Haul needs to find a new dealer in Ogden. The “office” is really just a counter at his kitchen and the lot is extremely unappealing with numerous broken down RVs and cars.

Derek D. le

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I didn’t get his name but i really this gentleman. He helped me with backing the trailer without sounding demeaning or condescending. Offered me good advice and was a pleasure to deal with.

danielle D. le

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Le client n'a pas laissé de commentaire.

Ben S. le

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This looked to be someone house with a large gated in property with tons of broke down looking vehicles. Place was run down looking and not inviting or safe. The guy was not even in. Dropped the trailer. There was no info on contacting him so we looked up the number. We had the trailer one extra day and our credit card was charged an extra $59. Not the $20 we were told. Will never use that location again.

david J. le

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Le client n'a pas laissé de commentaire.

lonnie M. le

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Ed was great and I miss auto shops like his. The truck was great, but he made the experience for me. Thanks. I will rent from him again.

Dawnde C. le

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Le client n'a pas laissé de commentaire.

Jessica C. le

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I got charged $25 cleaning fee. This is ridiculous, there was a little flour on the floor of the bed of the truck and they charged me $25 for that?!!! I was never told about this "cleaning fee" before I rented the truck or I would have taken 2 seconds to brush the flour out. Ridiculous.

Brenda L. le

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Le client n'a pas laissé de commentaire.

Kathy J. le

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It was fine.

jason N. le

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Wheel was out of balance making for a very unpleasant ride at certain speeds. I realize that these issues may not be experienced in every situation so I understand the dilemma in always being able to foresee and mitigate this particular issue. Otherwise the vehicle was very useful and suitable.

jannetta L. le

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Le client n'a pas laissé de commentaire.

Danny D. le

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The place where I dropped off the truck in Ogden, which is located at 145 W 9th St Ogden, UT 84404. Is ridiculous, when I returned the truck the contract stated to return with 3/4 of a tank, and when I returned the truck the fuel gauge read 3/4, but I was charged an extra $24.62 for the fuel price because it was 1/16th under the 3/4 mark according the desk person. Talk about money hungry, I can't believe they wouldn't let 1/16th just slide. I'm never going back to the place at 145 W 9th St, Ogden, UT, 84404 amd I would never recommend going there for any type of service.

jannetta L. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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Le client n'a pas laissé de commentaire.

shelly H. le

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We had problems at the location on Wall Ave. in Ogden, so we went to this location and he was amazing. Very helpful and friendly! Could not have been any easier!

Gregory R. le

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Le client n'a pas laissé de commentaire.

Shawn G. le

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I would recommend that U-Haul look into getting diesel engines in their bigger trucks. This would, overall, reduce fuel consumption, increase the trucks ability to go up hills when loaded and lower how much maintenance is needed on the motors due to the reduced amount of strain of trying to climb the hills.

Thomas T. le

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Le client n'a pas laissé de commentaire.

bob C. le

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Out the way place, but service was very good. Now that I have the location, I will do more business there.

Joshua A. le

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I showed up angry and complained to the person who helped me. You see, when I picked up the truck from another location, the inside was filthy. Almost every time I use Uhaul, I get a filthy truck, and I'm sick and tired of getting other people's filth all over my belongings. I don't clean it out when I get it filthy, either, because you never know what is in that dirt, and making clouds of dust in a closed space like that can be dangerous. Anyway, it wasn't this location's fault that I got a filthy truck, and I shouldn't have let them have it, but he was very patient with me and didn't respond defensively or in anger. I appreciated that. It earned 5 stars.

Jason T. le

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Le client n'a pas laissé de commentaire.

Geri H. le

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He acted like we were a bother to him.

paula N. le

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I had made reservations about 3 weeks in advance - we had to wait about an hour or more to get the truck! Very annoying - why bother to make reservations at all - well at least we got the truck we wanted. Not a very inviting pleasant place at all.

Dave M. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

Michelle M. le

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Le client n'a pas laissé de commentaire.

LAWRENCE S. le

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I can't see anything to improve on. Your employee was very very nice (for having to stay after his work on a Sunday afternoon)

Glenn R. le

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Dumpy old car body shop, my printed copy was unledgable, just not an inviting place. Guy was very nice, not very helpful like at the other u-haul locations. Don't want to cause the guy problems, just don't like his rundown location.

PAUL S. le

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Le client n'a pas laissé de commentaire.

Jared H. le

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We couldn't find an employee until 15 minutes after our scheduled appointment when he finally called us back and emerged from his hidden office to let us in. Then the appointment took at least another 20 minutes even while another couple was waiting to pick up their rental. During the review process he was fairly rude and inconsiderate to us and tried to strong-arm us into bringing the truck all the way back to this location (which would have been over 30 miles away) and made snide comments to us when we declined such as "Well I guess you have more money than you need, unlike most of us".

Diane P. le

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Clean the Rental for starters! Was filthy inside the windows were filthy . It needed wipers. They knew we were driving 2000+ miles across the country they put us in one of their oldest units with 150+ miles on it. We got a wrench light about halfway across the country and had to stop and buy or oil to put in it !! For 2000 miles my husband had to listen to her whine coming from the engine and tremendous wind noise !! We dropped the truck off at the other end in Alabama at dealer could not believe they put us in this old truck ! He said he was just going to call U-Haul to have someone come and pick it up because he wouldn't even rent it for his local moves !!! Back to PENSKE !!!

MATTHEW J. le

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The gentlemen who runs this uhaul area was awesome I will always use uhaul for my box truck needs do to him!!

jennifere O. le

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Le client n'a pas laissé de commentaire.

Kelly H. le

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Le client n'a pas laissé de commentaire.

Patrick V. le

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Great staff and location. Thanks!

Alex R. le

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They were kind enough to come out and talk to me on Sunday. Thanks for checking me in.

Gary W. le

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Agent met me at door and handled check-in quickly and I was on my way

Christina H. le

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Good service

laurn W. le

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The individual indicated he would send and email confirmation of the return. I've not received it.

margaret J. le

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I highly recommend Innovative Rv Storage & Repair. The owner is very personable and has a wealth of expertise! He answered all my questions, showed me how the equipment works, and gave me good tips to ensure ease and safety while traveling 1000 miles.

Valerie V. le

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Ed was fantastic and very patient had problems with card but he helped me figure it out. He made sure everything was working correctly he was one of the best employees of any shopping experience I've had very good.

Robert O. le

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Le client n'a pas laissé de commentaire.

John A. le

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EXCELLENT SERVICE!

aaron P. le

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always nice to meet a decent helpful person who can recommend a good book, the owner of the pickup location has a good head and a good spirit

Andrew W. le

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Le client n'a pas laissé de commentaire.

Kate W. le

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Le client n'a pas laissé de commentaire.

dave C. le

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FRIENDLY AND QUICK

Jeff A. le

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Le client n'a pas laissé de commentaire.

Valynn O. le

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Le client n'a pas laissé de commentaire.

Regenia B. le

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Don't go to uhaul

Richard T. le

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Its all good

Allen C. le

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Great place and service. This is a hidden treasure.

Bryan S. le

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Top notch, no improvements needed.

Luke F. le

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Le client n'a pas laissé de commentaire.

haylee L. le

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Ed helped us out when the one on wall was not very helpful

Eric T. le

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You can honor your contract! I rented a one way trailer. I delivered it 2 hours ahead of time to the location that my contract spelled out, and the trailer was refused. Your regional and national customer service told me that I would have to drive this trailer to a location more convenient for you! Over 40 miles away from the location in my contract. you then charge me for an extra two days? Uhaul is the worst customer service experience I have ever had!

Duke C. le

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I really liked your trailer

SHANNA L. le

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Uhaul as a company does not follow through with their reservation guarantee. I would NOT recommend Uhaul to anybody. Just the opposite. Uhaul changed my date and location that I reserved online and when I called to find out what was going on, nobody answered unti the third time trying to their 1-877 #. Instead of receiving customer service, I was yelled at from the woman who finally answered my call. Luckily, I called the location that they switched my reservation to directly and he worked with me. If this gentleman owned his own trucks and did not contract through Uhaul, I would highly recommend him to everyone.

SHARRY E. le

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Was perfect

Robert R. le

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The trailer was beat up from previous renters, and the lights didn't work after he connected them. He didn't seem at all concerned that they didn't work

alex T. le

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Le client n'a pas laissé de commentaire.