Customer Reviews for Innovative Resource Solutions
(Concessionnaire U-Haul dans le voisinage)

93 évaluations

9704 W CR 60   Midland, TX 79707
(We are closed for lunch fron 12:30 PM to 2:00 PM Monday thru Friday)

(432) 699-4084

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Samedi et dimanche :
    Fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 9/27/2021: 8h00 am - 8h00 am

Services dans cet établissement :

Pour nous contacter

(432) 699-4084

9704 W CR 60
Midland, TX 79707
(We are closed for lunch fron 12:30 PM to 2:00 PM Monday thru Friday)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Samedi et dimanche :
    Fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 9/27/2021: 8h00 am - 8h00 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Anton Fredrik K. 
Évaluation :
3

Better kept yard. Instructions on the process that look corporately printed. Maybe at least one attendant.

Marc O. D. 
Évaluation :
4

This location is difficult to find…both Google and Apple Maps couldn't provide correct directions to this location.

audrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

Never spoke with anyone. I returned the equipment via mobile app. Great experience! In and out !

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAGNVALD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick W. 
Évaluation :
2

The place just looks run down. The sign said they were open, but nobody was there, although the gate to the back was wide open.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT D. 
Évaluation :
5

Aucun

justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
2

The office was closed & I returned the trailer mid-afternoon.

Alan B. 
Évaluation :
5

Thank for the services they provided to my mom an me

mairi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus D. 
Évaluation :
2

Have a clean setup.

STEFAN L. 
Évaluation :
5

Great service, trailer was inspected, hooked up and lights checked.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Excellent service at this location.

Wyatt S. 
Évaluation :
5

His customers service is excellent, awesome. Extra nice young man.

Pablo S. 
Évaluation :
4

I only spoke on the phone with the gentleman but he was professional and polite

Byron H. 
Évaluation :
2

The man that completed our paperwork was smoking inside the building while we were in there.

Melanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel I. 
Évaluation :
5

Prompted and good service

william B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
3

Do not send customers across town when the reservation, was a lot closer, 45 minutes just to go pick up unit, is not acceptable

Steve C. 
Évaluation :
5

Quit asking for friends and family phone numbers

Silvano M. 
Évaluation :
5

Easy experience. First time renting with Uhaul. Friendly and convenient!

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
4

Friendly and very helpful. Kindness seemed to be spread throughout your services, phone, stores and returns. Merci

Rebecca M. 
Évaluation :
5

I got nothing to say, except for the one in oddessa by the university Rd, real bad service...

george G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carissa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hiram G. 
Évaluation :
5

Very helpful getting the billing straightened out.

Julie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

All was great

sandra P. 
Évaluation :
4

No problems with return

peggy B. 
Évaluation :
5

I wish they would have given us a break on some of the days once I rented it in N.C. I ended up in the CICU in N.C. hospital where I almost died so that's why it was delayed in getting to Texas. I was there from Monday (Martin Luther King Day) till the following Friday. I wasn't able to do anything for 6 days then my husband got there to load up and bring me and trailer home. He tried to explain to get s break but they wouldn't hear it. Some times things happen way beyond your control. In my case I was bleeding to death. Y'all need to take emergency hospital stays should be given some discount since was an act of God. Thank you. We will continue to us U-haul in the future.??

Penney L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james A. 
Évaluation :
5

keep up the good work! I use U-Haul fairly often, best people, best equipment, always a good experience, never a hassle. Whichever agent I use; Innovative Solutions; John's U Haul of Midland; Dave's NAPA always good, and always fun, 'specially with John.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart L. 
Évaluation :
5

Excellent customer service! Even helped us install and gave us cold waters!

Tyrone T. 
Évaluation :
1

I had reserved a uhaul the night before picking up. When I arrived at pick up store on wall street in Midland TX. The trailer was not there. The representative that I talked to was absolutely disrespectful to myself and the customer who had the trailer. He then called another uhaul supplier and said they had a trailer for me. When I arrived at that location to pickup trailer. They didn't have one either. So I had waisted my gas, my time trying to get a trailer that I had reserved. I ended up getting a trailer van, which was not what I agreed to pay for or what I wanted or told what I was getting. Got charged two times for a hitch!!! And now have been billed almost 200 $for a horrible service!!!!

Jessica R. 
Évaluation :
1

Very unorganized, it took almost an hour to get done.

Bruce A. 
Évaluation :
5

Nothing. Staff was excellent and helpful.

DAVID S. 
Évaluation :
4

The associate was very helpful and knowledgeable

Roger D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRYNCESS F. 
Évaluation :
5

fast and easy drop off. very satisfied

Sammy B. 
Évaluation :
4

It's a little far from town

Mike H. 
Évaluation :
3

Front end out of alignment and power steering block going bad. Cargo box roof leaked like a sieve and got the majority of our furniture wet. Some has water stains and irreparable. I will never rent from uhaul again and would not recommend uhaul to anyone.

Felix T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hilario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
5

He was super nice and everything was ready to go! He was really helpful! Perfect!!

CARLA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
1

I went to drop off the trailer at this location in their hours of operations, and no one was there. The doors were locked and no employee to help me return the trailer. I sat there in the parking lot for 30 minutes to see if someone was just late and nothing. Thus, I called the 1800 number and had them return my trailer. Later that day around 12:30- 1pm, I received a text from the owner of the location telling to drop the trailer in the parking lot. He opened at 9am.

michael M. 
Évaluation :
5

The folks at inovative resources were awesome to deal with really friendly and nice they represent U Haul well

dusty N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Excellent

Jeremy A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lennerd B. 
Évaluation :
5

Latching mechanism was rusty and hard to operate. It would roll up under rubber molding when opened and become stuck so that we could not close the door. It took two people to load and unload every time since one had to continually hold the door to keep this from happening. Very frustrating and difficult

Kay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Van D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Weldon R. 
Évaluation :
4

Very nice guy that check the uhaul back in

paul M. 
Évaluation :
5

These folks are great! The U-Hual computer system? Not so great! The hardest part of getting out of there was the computer!!!

John S. 
Évaluation :
3

I showed up with the trailer and the store said open but was closed with a note saying they'd return after 3:45. It was 2:50 when I showed up.

Sean S. 
Évaluation :
5

But I would remind the customer that they may be picking it up at another location. I live in Odessa and picked up the trailor in Midland and I had reserved weeks before pick up

Carol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amalia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan L. 
Évaluation :
4

Good service,prompt, got me in and out in minutes, informative,

Damian G. 
Évaluation :
3

Talked to on phone and met employee in parking lot. Very friendly, informed, and hard working. Took 5 minutes to drop off and close out.

Gerald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA W. 
Évaluation :
4

Better training on UHAUL system for gentleman that rented truck to me - Unfamiliarity with system made for wasted time getting me into my previously web-reserved vehicle.

DON C. 
Évaluation :
1

Did not help, or check out trailer. Ended up with wrong size trailer. Very poor hours and service.

SPENCER R. 
Évaluation :
4

My brothers who picked up the UHaul did mention that the UHaul was not clean. The service manager was very helpful.

Anna V. 
Évaluation :
3

I made my reservation on line for 10AM for this location however when I went to pick up the truck I could see from the street light that there were no trucks on the lot. I called the store while at the stop light to confirm I was at the correct locattion. He confirmed that this was indeed the place but he stated he did not have anything available until after 1pm. I turned around and went back home to get on the phone to see what went wrong. I placed a call to Cust Svc they informed me that the could not assist me on finding a truck I would have to call another number. So I contacted the scheduling department and was informed that there was a waiting list for all of S.A. and there wasnt much else I could do but wait. She wasnt the most pleasant person but she did assist me by letting me know that BB Cars should have something around 11:00 am and she could contact the store and have them contact me once the truck was returned. BB Cars did call me about 11:15 and get me into a truck. However my reservation guarantee was not met and I would like to be reimbursed according to the reservation guarantee policy.

Le Anne W. 
Évaluation :
1

The attendant at the pick up location had no idea what he was doing and did not have the proper equipment so I could hook the trailer lights up to my 2008 Chevy Silverado. He told me I would need to drive to an auto parts store to pick up an adapter. This is not the level of customer service I expect from a professional moving company. The sales associate also did not read the reservation properly that I had completed online and had to call someone on the phone after he filled out the contract incorrectly. Not a good overall experience with U-Haul. Additionally, I received a quote for the same trailer rental from another U-Haul location that quoted 221 $for the same one-way rental I paid 97 $for by booking online. Why can't all of your stores offer one price for the same equipment..... That might be too freakin' simple! I'm not very likely to rent from U-Haul again... For sure not at the same pick up location.

Non les évaluations ont été soumises pour cet établissement.

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