Customer Reviews for Intercambio LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

The process was done quickly. Person was friendly not like the person on 6th street who is rude and talks badly about customers. I would rather drive a few miles more to come to this location than the other one.

Évaluation :

5

Rafa was courteous, professional, and really helpful. Pleasant and efficient check in and out process-a nice bookend to any very stressful moving day.

Évaluation :

2

First, uhaul stated that I could pick up the vehicle at 6am. However, it was not open until 9am. The employee was late which made my timeline stressful knowing I only had a limited time with the vehicle to travel in LA traffic south for 60 miles and be back before my time was up. The vehicle was dirty and was not clean before I took over. Furthermore, it was difficult to log in to the website or to get a hold of how to get a vehicle without assistance. Overall, I was able to get out quick, but it was worrisome when no one was available to talk to and the location was not clean at all.

Évaluation :

5

i've had many experiences with your company both local and long distance. this was the smoothest. the truck hadn't been cleaned out inside so i was worried about when i brought it back if the prior mess would be held against me but it wasn't. by mess i mean a couple of half papers so it wasn't a "this is gross and unacceptable" situation, just a "don't blame me for not cleaning someone else's mess because that's where i draw the line." and that was respected. i also liked that you guys incorporated a gas refund if we put it back to where it was when we got it in light of the gas prices. and the amount offered was what it took to get it back to that level so it worked out perfect. the clerk was great. a very comfortable person to interact with. one thing i would say to people is to look for the uhual banner as that's the only giveaway to which door you shoulg go into to pick up your rental. i found it okay but after i got the truck in the lot across the street some other customers came to me while i was loading my gps to ask where they go to pick up.

Évaluation :

2

Update instructions for drop off

Évaluation :

5

Very friendly on time and super helpful

Évaluation :

5

Best rental experience ever...agent was top notch! Friendly informative plus price was great. Highly recommended location. Merci

Évaluation :

1

The issue wasn't the location, its the uhaul booking service.

Évaluation :

4

The guy was very helpful. This was a great location also.

Évaluation :

5

Very good

Évaluation :

5

Très bien

Évaluation :

1

This location is totally sketchy and unsafe for anyone to pick-up. The 15' truck that we rented had clearly been transporting marijuana, because the entire truck wreaked for the duration of our rental.