The rental location was great However, the check-out/check-in via the app was not a good experience. The app would not let me capture/upload vehicle pictures easily at checkout. And the app crashed during check in before getting instructions to drop off the keys. Thankfully I remember the lock box code that I used to get the keys but have no idea if that was where I was supposed to return the keys
Chris P
Customer Reviews for Iron Gate Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent UHaul experience
MARK RI was promised a 15 foot moving truck with a dolly and blankets but due to the manager being out on a medical/family emergency, that truck was given away and so there was no Dolly or moving blankets. That was a little bit frustrating to me as I needed a dolly.
Nancy NThe drop off was keypad gate entry. This information should be known, to include the gate code AT RESERVATION! I spent about 30 mins in a dangerous spot trying to get it. I was burning fuel also while trying to figure it out. Luckily Eric through live chat was able to help me out. The website interface is horrible. I was practically forced to download the app. The add on options are aggressive and excessive. There should be an option to skip all the extras.
CHRIS CThe self-serve process needs to be audited. The app told me to go into the office to receive a lockbox code for the key when the office was closed, which resulted in several different phone calls between myself and different personnel at U-Haul and the specific location in order to give me the code to the lockbox. Also, the app process would not give me the gate code to get in on checkout. Lots of process issues.
Cole R