Le client n'a pas laissé de commentaire.
Corey E.
Customer Reviews for Iron Guard Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The individual who assisted us for the rental was phenomenal. However, we initially were scheduled out of Henderson, KY. We were late to picking up our rental and then the dispatcher in Louisville rented out our vehicle that we had reserved for the next 24 hours. We were NOT notified and did not receive any phone call, text, or email. We drove an hour to get to Henderson only to find out this information. After spending half an hour on the phone with uhaul Louisville dispatch, we finally were able to get another Uhaul in Newburgh, IN, which was another 45 minutes out of our way. It was an utter disaster and the staff who I spoke to was very unfriendly and insisted that they did call us to inform us, but did not. I personally will not be using uhaul in the future due to the lack of communication and the poor customer service that came from the Louisville branch.
Elizabeth B.They were very professional! The lady in Evansville Indiana was very rude n when we got there she had already rented our truck!! We will never go to that one again. Alot of people have said that she has been rude to them n also rented their truck out from underneath them!!! Very unprofessional
Lisa H.have this location open more days
James K.As above, I recommend offering military discounts.
STEPHEN D.Technical problems with app, long wait on phone for help via call to customer service, resulted in 1,5 hrs delay in pick up before location opened. Customer service number was not answered. None of the equipment I reserved was in truck. Had to wait an additional 30 min for location to open to get dollies and blankets. Then they did not have everything we had reserved. Also the return address changed in the app and I had to spend an additional 45 minutes online with customer service to get it corrected. Have not yet seen credit for items not available that we were charged for. Totally frustrating process.
Gary S.They need to have their consumer credit card machine fixed, currently having to manually input the information over the fix.
David S.Never got my dolly and spent 1 1/2 hours trying to reach customer service agent and never could get anyone
Keith H.An absolutely flawless experience. Lisa was very knowledgeable. Would definitely recommend this location.
JORDAN D.No documentation signed, no proof of documentation of mileage or fuel. Was overcharged for mileage and fuel. Per your agent I used 10 gallons of fuel for 34 miles of use. Contacted you for remedy of charges, still have not heard from a manager. DO NOT USE Iron Guard at the Newburgh Indiana location, unless you want to be financially raped.
David H.Overall experience was great!
Gregory P.Rien
DARYLL S.Found out I didn't need it after I got but it was too late to turn in for possible refund. So I put it in the truck the saleswoman advised me to do.
Barbara D.Everything was perfect. I absolutely loved the receptionist. She was awesome.
Michael F.The representative never check the gas, and next thing I know I am checking my account and there is an additional 87 $charge. The representative in Oklahoma gave the vehicle to me with 3/4 of a tank, and that was the amount we left in the vehicle. I am requesting a refund.
CAROLYN G.I tried to rent a truck the week before this last one and it was an awful experience. I was frankly, irate. This experience with this location, staff and truck helped me regain some confidence in Uhaul.
Clark S.Very helpful and a pleasure to deal with. Thank you for all your help.
Jeff S.Friendly, helpful office staff. Easy rental process and convenient pick-up and drop off. I would recommend Iron Guard Storage to anyone for truck rental. Merci.
JEFFREY B.Truck smelled like smoke and the trailer light did not work. Radio also didn't work.
TIRON B.Attendant was extremely rude.
David T.Jesse was great
Murl P.Was very easy to rent a truck. Didn't take long.
Susan E.It was about as easy as it can be.
richard B.I would definitely recommend them for all U-Haul needs she was polite and very quick!! I started out my reservation at Riverside U-Haul and they rented my truck out to the people in front of me that needed and had reservations for 15 needless to say after waiting 2 1/2 hours in line I was not happy when she said I would have to either reschedule or take a 17! I was even madder when she called out for the person who had reservations for the 17 to make sure he wasn't in line and she did not do that for me! Thanks to who ever she called that found me a truck i was able to move all my stuff 3 1/2 hours away.
Paula L.They did have the truck and the furniture pads that I had reserved, but they did not have the appliance dolly, which was a big deal as I was moving a washer/dryer and fridge. They were able to make adjustments to make this right, but I have to be honest that I would be nervous to rent from here again in case they don't have the equipment I reserved.
Katherine B.Very good customer service. Lady I dealt with was very helpful and nice.
JAMES M.I rented a truck from another Uhaul location in Evansville, 10 miles from the Newburgh, Indian location and the truck was more modern, quieter and it was super clean when I picked up. The Newburgh location needs clean and up to date trucks.
Theresa C.Stopped by and had one ready for me right away without appointment. Very courteous and excellent to work with. Would recommend to anyone who wants to rent a truck. Ron
Ronald R.I filled up truck to indicated mark but they still charged me almost 15 $for fuel usage fee.
Kevin P.Folks in the office were great, the truck was the best eve rented from Uhaul.
GERALD V.Great and fast
Grant C.Very friendly and well prepared
WARREN S.We did have some things that got super wet from water rushing down the inside wall. Someone needs to take a look at that.
Norman M.When I booked my rental, I booked for the Morgan Ave, Evansville location, but was given the Newburgh location instead
Lea M.When I made the reservation on line, the charge for the Safe Move was 10,00 $. However, when we picked it up, the charge was 14,00 $. Why the difference? Or did I mistakenly read something wrong?
TERESA S.I was totally satisfied
Eric G.The truck leaked in the front cab over section from when it rained.
Robert P.The Iron Gate Location was the first place I rented a truck. I tried renting a truck from there a second time and my conformation came back at a different area. I also wanted to pick up at noon on Saturday. I get a call from the other place telling me that I was to pick up the truck at 9 am. I was able to get at 11 am before they closed. The online method did not tell me this. The renter was kind and understood the situation. The truck was clean.
Robert P.When unloading the uhaul it was raining extremely hard. The manager gave us some extra time to unload. Even when they were about to close.
Keith K.Manager was very helpful. Made the process of renting a car hauler very easy.
drew W.Had to call the 800 number once more during the drop off of the truck because after telling your representatives more than once that I wanted my drop off location changed to a different location than the one generated by your website, it was never updated on my account. However once the representative on the phone updated the drop off location for me, the mobile drop off was a much easier experience than the pick up. Both locations and representatives that I dealt with were fine but the web pick up and drop off definitely needs some attention.
Brandon O.Vehicle needed new wiper blades
Larry J.Very helpful personnel.
Daniel S.U-Haul corporate needs to work on their web page - on line reservation process does not fully function reliably.
Stephen D.10 foot not available so 15 foot was substituted at the same cost. Very clean, good customer service.
Keely G.Our whole experience was awesome.
Kevin H.Have the trucks there that we reserve, we shouldn't have to wait for a period of time for someone to return a truck. I reserved a truck 1 week in advance. A 10 foot doesn't work if you reserved a larger truck. Especially when you charge 0,99 cents per mile also. I will look elsewhere next time.
Steven A.