Customer Reviews for Irvine Stop & Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Taranda W.
I reserved a truck and trailer 4 blocks from my house. Less than 24 hours before pickup, i got call that I had to pickup truck and trailer from Irving, KY which is 15 miles away. I had to find someone to take me as I had planned on walking to reserved location. When I got the Irvine store, my truck was not there. The other larger truck was not shown to be at this location. After and hour of local Uhaul rep contacting UHaul, He was able to rent me the vehicle. I got there at 1PM and 3pm I was able to get my truck. No help connecting trailer to truck. No instructions about anything with truck other than return with the same amount of fuel. I was 30 minutes late as movers were scheduled to be there at 3PM and being 5 mins from house on original reservation. It was too late to change based on less than 24 Hour. I tried calling several time sot confirm as i called local store and he told me they no longer rented trucks. Not sure why if you had local change, why you could not contact me earlier. You guys need to give you customer more information on equipment to reduce future issues.Dan E.
Le client n'a pas laissé de commentaire.WYATT A.
Le client n'a pas laissé de commentaire.Jesse H.
It's not in Irvine Stop & Shop for one. It's next door in the Irvine Smoke Shop. There was no drop box for dipping of the key after hours. There was no lock box for after hours pickup. The staff didn't seem particularly knowledgeable. The truck was great, the location was terrible.Andrew B.
Le client n'a pas laissé de commentaire.Jaclynn C.