We changed location as we were having lighting issues with trailer for 80 % of our trip . This trailer needs to be taken out of circulation compare to the trailer we rented in November of 2023. Neither pick up or drop off was the issue , it was the equipment issue .
patrick powers
Customer Reviews for Jackman Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was effortless to bring back the trailer. Personnel were very helpful.
Claude HouleFor being way out in the middle of nowhere Maine, they were all very friendly and welcoming. Helped me get everything turned in with ease and were some of the nicest people you will come across.
Arthur OuelletteAbsolutely nothing
Daren MckeePersonal and on line interaction was excellent. I can't think of any improvements needed. Merci
donald grenierexcellent after hours help
mark girouxBest customer service that I've seen in a long time. Love Jackman Hardware. U Haul is very lucky to have such a great place renting out there trucks and trailers.
matthew cadwalladerTrailers need tie downs on the floor
THOMAS HAMILTONI love the jackman location. Mark and staff are very welcoming and friendly.
Scott HallVery good
steve mcdonoughMark was fantastic.
david bowmanIt was a quick and pleasant visit to drop the trailer off, the clerk was very nice and helpful.
Marilyn TompkinsWent above and beyond. He actually gave me a better rate doing a oneway local to local
Erik veilleuxNot able to do anything about gas level being low and we were charged even though we dropped it off with more gas than when we picked it up.
roxanne viningGreat experience. Have no recommendations. Keep the new trucks rolling! great handling and fantastic gas mileage.
christine tirotinOutstanding, owners actually helped by pushing our vehicle onto ramps with his forklift.
LYNDA GRANTI tried hitting on the woman who checked me out.. She ignored me. I found that extremely disappointing... a more cooperative attitude would be helpful.
William Berginvery friendly service
MARK GIROUXReduce the price.
MARIA SEPERSNo improvement needed. The woman who handled the return/check-in (Theresa) was courteous and helpful. The only negative was that she wouldn't give me her phone number. I was disappointed....
William Berginexcellent service.plenty of trailers to choose from
DOUG WORSTERGreat service, very helpful.
reggie felkerAbsolutely outstanding service! Very professional and courteous! Without a doubt the best u haul place I've been to in a very long time. Je la recommande fortement.
CHRIS DEMANSKIExcellent. they even helped me load the truck. I am in military and they gave me a great rate.
jasmine GirouxEvery part of this was perfect
michael mullenexcellent experience
NEAL KARELITZI don't think I would rent from Uhaul again as I had to drive 175 miles to get truck then trailer PLUS I had to wait over an hour for the store to do the paper work for the trailer I WAS NOT HAPPY Bob Oates
bob oatesIf a veteran is inquiring about a rental, I believe he or she should get a discount. It would be a good gesture of respect towards our veterans. Something to think about! Have a great day.
Danny PoulinPut your drop-off box in a place where we can find it and label it. We could not find it. The gentleman did apologize & plans to make the correction.
JULIE STONEAs soon as I got on the road I noticed an "Oil Change Required" message on the odometer, which was a bit disconcerting. Then when I hit a small pocket of rain, the windshield wipers were so old and hard that they just cleared three thin lines, leaving the rest of the area they covered still totally wet. Finally, after getting to our destination, we discovered that one of the backup lights wasn't working. We were already upset because we'd reserved a 17-foot truck and an auto carrier approximately six weeks in advance to be picked up in Bangor, Maine. Two days prior to the pickup, we got a call telling us the truck and other equipment we had reserved could not be picked up in Bangor. The only auto carrier in the State of Maine was in Jackman (approx. 130 mile drive one way away), and we'd be given a bigger 20-foot truck, a $200 reduction in cost, and 100 extra miles. We were not happy to have to drive 5 hours round trip to get to Jackman on the day before we'd be driving a 13 hour trip to our final destination in New York, but felt we had no alternative, since we had been planning this move for months.
Vincent CourtneyEverything went off without a hitch. The trip was smooth and uneventful
henry mc brideexcellent service, friendly
MARK WALSTONReduce your charge per mile.
maria seepersYour company is well served and well represented by Jackman True Value Hardware. Customer service is the greatest factor to growing business through recommendation and referral. Jackman True Value is a leader. Great Experience. Will most certainly do business with again.
PETER OCERETKOexcellent service, friendly staff.
CHRIS KRUKOWSKIExcellent, helpful, and friendly staff. Speedy service with a smile!
THAD LACASSEjackman hardware did a great job with us and would recommend them to others i dont think they can do anything different to improve
RANDY PETRINMark, the manager is a great asset too your large fleet. I just wish that all businesses ran as well as this location did, Mark was more than we could of ever asked for.....Thank you again Mark.......
ARLENE BEGIN