Évaluations des clients Jacks Small Engine
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Jacks Small Engine
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Derek M. le
The staff was very friendly and accommodating to our needs. We will be renting from them again a few more times in the next couple months. Great Experience!
Katherine M. le
I received paperwork that told me to return the trailer at one place, and after returning it early, got a text telling me I was to return it to a completely different location. And then was told that I would be charged a fee for returning it to the wrong place. Very confusing.
karla K. le
First trailer we tried the lights didn’t work. They quickly set us up with another trailer. Great employees and very helpful!
David P. le
No one inspected the Equipment with me as I left The dealer when picking it up. Make sure someone inspecte's yr equipment with you. They did hook it up for me but walked away while I looked it over.
Peter R. le
Mark and his staff are extremely good to work with. I have rented several trucks from this kcation.
sue M. le
Was told at pick-up location that drop-off location would be open until 7. Arrived to drop-off a little after 6 and this location was closed. Chain was removed and we parked trailer in chained off lot. I called the pick-up location to report & gentleman told me to go on-line and do this, that, & the other. I told him I am elderly & not tech savvy & did not know how to do that. Hope the return is completed!
Warren S. le
You need to review the basics of customer service with your employees and start with meet and greet. The truck was not clean upon pickup and the steering of the vehicle was difficult at best. In short substandard performance on your behalf. I will not be using you again. Shame on you. Respectfully, Warren Skaggs
ADRIAN M. le
Very nice staff.
DARRAN M. le
Great people to do business with.
steven S. le
Awesome place
Matthew S. le
My reservation location was changed 30mins before pickup to a location on the other side of the city. This would have made me drive an extra 30mins to pick up my trailer regardless of my reservation. Then the drop off location was also changed to about another 30 mins away when I choose one less than 5 mins away. Not sure what the reservations purpose are if the locations can constantly change. Jacks was very helpful though. U-haul reservations seem to be the issue.
lawrence M. le
Have used this drop off location 4 times and they are great.
EDWIN H. le
Very friendly and quickly checked me in and disconnected the trailer.
Morgan V. le
The staff here was extremely helpful. They immediately solved my problem and treated me like a valued customer.
Kristi V. le
I specifically picked a certain pickup time. My time was changed by the location to 1 1/2 hrs later w/o my prior approval. When I called to complain, the time was changed back. I signed up for mobile pick up bc it was before the store opened. When I arrived, there was a chain across the entry so there was no way for me to check in online and leave with the truck. The owners arrived after my pick up time and asked me to wait while they got things ready. Which meant while they opened their entire store, pulled all their equipment out and set up for the day. I finally walked out, keys in hand over 30 minutes after my pick up time.