Fast, friendly, efficient, highly recommended. Do to improve you asked ? Well ---v If it isn't broken, no need to fix it. :)
JESUS H.
Customer Reviews for Jacks Small Engine
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jack's is so helpful and was concerned with our safety
Loyce J.No windshield washer fluid and interior was dirty
Henry S.Nothing off top of my head, was great.
JESUS H.Great service!
Ieisha Z.Easy as can be - No interaction with staff as it was a late drop off
Chris J.Awesome folks at this location. Had me checked in and out the door quickly and back in as well.
Lewis H.Hopefully they will list this trailer as needs work.
STEVEN W.I rent a few times per month. They are always great to deal with!
Mike A.Better lighting and signage to the drop box so your not wandering around the parking lot looks for the drop box
Michael H.My U-Haul had sugar all throughout and had like 1 000 roaches in the back of the truck
DAMEON K.The rental experience was a great one and will rent it again when I need one very thankful we have uhaul in alachua
WAYNE H.The guy working the counter was RUDE to put it nicely. After the experience of being stranded on the side of the road, there was NIT a trailer rest for us when we got there. Luckily the owners' step son lived in the premises and did help us load the new trailer (we compensated him with some cash for helping). The entire experience was a NIGHTMARE!
KRISTI A.Jack's was awesome the place that I picked up the car dolly was helpful but I don't understand why it cost $50 more to do the exact same run I did six months prior total bullshit I feel as if I got ripped off by Jack's but by U-Haul
DEAN M.Need access to WiFi for mobile check in. I have to different service providers ATT and Verizon and didn't have strong enough service on any of 4 devices to make this and easy process. The vehicle was barely able to be driven and should not have been on the road.
Gabriel B.The location that I was supposed to return the trailer would not take it because they were full and they recommended another location in Bunnell, Fl. So I called there and she said she was full also and recommended another location. So I called that one in Palm Coast and they would not take it. So I called a location in Alachua because it was on my way to my daughters in High Springs and the guy was very nice and said that I could drop it there. When he was doing the paper work, Uhaul charged me $395 because I didn't drop it in Bunnell. He called and I called 3 people at Uhaul and they all kept directing us to someone else. The customer service was horrible!
LINDA H.Great service. Ready when needed. Quick and easy check in and out.
Robert B.Nothing. It was fine
Gary S.Rude customer service. We have rented at this place before but each time customer service has gotten worse. We will be going somewhere else next time.
WESLEY T.Quick easy and polite
Richard R.I was ignored my the guy up front and a women from the back had to come up to help me.
Dwight S.Mark and his crew are always friendly and helpful.
Mike A.Robyn was so polite and helpful. She made the whole process stress free!!
ledra M.The husband and wife team at Jack's was exceptional. My wife was stranded and they were so nice. It is so refreshing to see wonderful people exists in this crazy time.
RANDY M.All I wanted to do was take the truck back to the local I picked it up from but you wanted to charge me an arm and a leg to do it. My truck broken down in the town I rented U-Haul. Would have been very convenient if I could have just drove the U-Haul from n ft Myers to where truck was but instead you made it super difficult and I had to drop truck in ft Myers and make an 8 hours round trip drive.
ROB E.I just wish I could have dropped it off to a closer location.
LEWIS W.I can't see how anything could be improved. Thank you for a great experience as we rented an auto transport.
Gary P.I went to a location 2,4 miles away and there was no one in site. The outlet site said they were open. No help and no equipment that i needed. Completely different experience at this location, They could not have been more helpful. Thank you so much!
Randy T.Everything was great!!!
Jerry S.We were charged for extra days (s) and should not have been. They are not open Sunday and we returned the trailer Monday morning. Can we discuss a refund? Thanks in advance.
LYNNE W.This location is fantastic. I enjoyed the staff, convenient location, and a great experience.
Scott P.Unhooking and lifting off the hitch upon return was very difficult for someone my age. I looked around for a piece of pipe or something I could use to lever the hitch off but couldn't find anything. (Good housekeeping!). Would suggest having something available for those that return the equipment after hours.
THOMAS B.wasn't open but was able to drop off.Very close to my location Saved me time and fuel
Peter D.The staff was awesome
DAMEON K.the person that waited on me was surprised that I had a $60 deposit that was returnable. I had to tell him of the deposit. I had paid cash for the rental. I got the feeling that this type of transaction doesn't happen often. I don't think U-Haul likes cash transactions.
MARK P.Staff saw me drive in and had my paperwork and check in completed vy time I parked and walked in.
ERIC T.Best customer service around. Highly recommend!
JOHN T.S.O.
GEOFFERY K.Give a receipt and tell when charged extra!
TONYA H.Do not change anything, the staff could not have done a better job.
CHESTER M.Merci
CHRISTINE P.Delivered after hours so was never in contact with anyone, drop box difficult to find
Kevin N.Delivered in off hours so never came in contact with anyone, difficulty finding drop box, not much marked
Kevin N.Thank you Danny. It was a real pleasure talking with you. You helped ease the stress of our move.
NATALIE H.Quick and efficient pick up and return process. I used online check in to expedite the process. The new auto transporters are excellent
RONALD E.