Customer Reviews for Jackson Automotive
(U-Haul Neighborhood Dealer)

371 évaluations

4307 Dragon Dr   Saluda, VA 23149
(From Hardees - Route 17S - Cross Bridge - 2nd U-turn@ Keepers Store, Pass Charlie Chimney Sign-Take right Rte 687- Left on 3rd driveway.)

(804) 758-8527

Heures d’ouverture

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(804) 758-8527

4307 Dragon Dr
Saluda, VA 23149
(From Hardees - Route 17S - Cross Bridge - 2nd U-turn@ Keepers Store, Pass Charlie Chimney Sign-Take right Rte 687- Left on 3rd driveway.)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–7 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Jackson was very polite and very helpful. Overall a good experience. The trailer was in excellent condition.

Anthony Ennis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel yankey 
Évaluation :
4

Very accomidating service from Mr Jackson

John Curtiss 
Évaluation :
5

Very professional, well organized place of business.

Joseph Vigh 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelsey Juelicher 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT COLSTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Dupre 
Évaluation :
5

Customer service and support was excellent. Jackson is the best!

Laura Episcopo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica harcum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey Williams 
Évaluation :
5

Nothing other than I think the oil or transmission fluid needs to be checked out. The truck was running a little hard and considering it's a 2014 truck I was using maybe he needs a newer 26ft truck. But other than that it was great.

Maggie Dodd 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Humphreys 
Évaluation :
5

Mr Jackson in Saluda VA always a pleasure to do business with and drop off at his location ! 👍👍🏁🇺🇸

kempermartin martin 
Évaluation :
5

Jackson was delightful and I was very pleased with the service

David Laughton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey Argabrite 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK SNOWDEN 
Évaluation :
4

Better signage. It took me awhile to find it. This location is rough by any standard. You probably know what I mean. Customer internet would help, the location is remote and I couldn't take advantage of your digital offerings.

Edward Donohue 
Évaluation :
3

I had a problem with a dry-rotted sidewall on a trailer tire, however, the merchant provided an appropriate refund as a demonstration of customer service. I was please with their approach and resolution of the situation.

Gary Moore 
Évaluation :
3

We only filled the gas tank up the level it was when we picked it up (only half full) but were then charged for filling it up the rest of the way. I explained to the gentleman at the rerun site that it was only half full and he said no problem. Frustrating that we were charged.

Lynn Miller 
Évaluation :
3

Location is unkept

BRIANPATRICK ERWIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn Puglisi-Barker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashby Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis Critzer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Hazard 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey Meister 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Sysko 
Évaluation :
5

The location in Saluda VA the gentleman Mr Jackson was extremely helpful, polite and professional. My husband left his phone in the truck and realized late that night after hours and Mr Jackson notified us to take our time to go back that night and retrieve it. He was so nice to help us since we were out of state. I wish more employees would go the extra mile that Mr Jackson did.

Felicia Fluck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS BJORKHOLM 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa hill 
Évaluation :
3

What a weird place. Hard to find and just plain weird looking. Not allowed inside and conducted business outside.

Robert Jimmerson 
Évaluation :
2

Location was not well marked for finding.

Timothy Saunders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amare Merz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith Boisvert 
Évaluation :
5

I cannot think of anything. Everything was just as it should be, The people at Jackson Automotive are great, very friendly and helpful.

elliot mccorkle 
Évaluation :
4

This was not my original location, I rented from Kilmarnock VA location and the password did not open the lock. Only option was to drive 30 miles to Jackson and for some reason I had to return it to Jackson. Terrible experience with UHaul, I will select another option for my next rental

David Tognarelli 
Évaluation :
3

First truck has 2 bald back tires. They finally replaced the truck with another one when driver started taking photos .

Patty Dial 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Velosky 
Évaluation :
5

The Rep who helped us with pick-up was super friendly and put us at ease. he was very helpful.

tonya Sivinski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sarnowski 
Évaluation :
3

This truck should not have been something used to do a cross country move. The left front wheel bearing made lots of noise and assuredly it affected the fuel economy. Furthermore, I had to stop for roadside assistance since the trailer lights didn't work. Additionally, the steering wheel had to be held at the 10 o'clock position to drive straight. For as much money was paid to rent this truck it should have been in better condition.

Ron Bolinsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David George 
Évaluation :
2

The gentleman who runs the location hides in his trailer and yells instructions out to you while hiding behind.a mask and several physical barriers that prevent you from getting any closer than 30 yards to him. It's bizarre, dirty, and very off putting.

Kevin Kelly 
Évaluation :
5

Thank you Mr. Jackson! Definitely come back!

Kimberly Monroe 
Évaluation :
5

Off the beaten path a bit but always a pleasant engagement, as a pickup or drop off.

Robert Brown 
Évaluation :
5

Mr. Jackson is the best. This is our second time using his services. He is prompt, courteous, and checks in beforehand to make sure you are all set.

Janet garland 
Évaluation :
5

Great people and very helpful. Great experience!

TRAVIS HOUSER 
Évaluation :
5

Fix all of the bugs in your app, fix damage on trucks before renting.

Jesse Portz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Pickeral 
Évaluation :
5

Mr. Jackson is a wonderful class act. I would DEFINITELY recommend to anyone who asks!!! He's delightful and goes above and beyond to make sure you have what you need.

austin wilson 
Évaluation :
5

Jackson was so awesome, helpful and friendly

Robyn Newcomet 
Évaluation :
5

Jackson was awesome he is so friendly and was very helpful

jimmey lee RHODES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Randolph 
Évaluation :
3

Put a business sign on the highway so customers know where to turn, it looks like a residential area.

michael lipscomb 
Évaluation :
5

We got there right at closing time, yet Mr. Jackson could not have been more friendly and accommodating. That was especially welcome coming at the end of a very long day of moving.

Dave Norman 
Évaluation :
5

Mr Jackson is a pleasure to do business with. Will definitely use this location again

Kevin Hershey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sjanelle Buchanan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicky Veney 
Évaluation :
5

Jackson was most helpful with my rental. I'm going back to him soon to move more stuff.

ROBERTWOODARD SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANWARD YUHASE 
Évaluation :
3

They were very friendly and helpful when I dropped off the truck.

Susan Main 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald Edwards 
Évaluation :
5

No suggestions. Great experience

Jacquelyn Jones 
Évaluation :
3

Also here, the location was further than the next one available and a discount had been appreciated. In general the pricing basis of simply "supply and demand" is not very customer friendly and not transparent either. Also Uhaul claims to be veteran friendly but discounts are only give if it benefits Uhaul if certain trailer are needed where we as a umstimmet are going. That was quite disappointing.

mirja overcash 
Évaluation :
5

The U-Haul representative was very courteous and knowledgeable about guiding us to choosehe types of trailers and vans g that were available.

Laura Episcopo 
Évaluation :
5

Very knowledgeable and professional staff

Dana Burrows 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Cheshire 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Concepcion 
Évaluation :
4

Attention to detail on the part of all parties. U Haul representative accidentally reversed last two characters on trailer number. Jackson, pick up was very nice and definitely focused on customer service.

MICHAELDAVID THOMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy West 
Évaluation :
3

Issue is not the location itself, but we had rented a 10 ft truck at the Richmond VA location, to find out the day of pickup that no truck was available, and they reserved a 10 ft truck at the Saluda VA location. We drove 1 hour to Saluda to find out that they did not have a 10 ft truck available. After being 2 hours on the phone with u-haul to find a 10 ft truck, we decided to take the 20 ft truck. The person at the Saluda office was very helpful. We consumed much more gas (Driving 430 miles , plus driving an extra 50 miles to drive from Richmond to Saluda and back). Experience on the phone was horrible. Many times they switches me to someone else, and needed to wait again 10-20 minutes to talk to someone.Overall, I lost 5 hours because U-haul did not have the truck available that I reserved months before. Very negative experience. Office in Richmond was not very helpful,a s they transferred my order to another district, and this cause even more issues to get help

luc sterckx 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill philpis 
Évaluation :
4

This was a long drive to pick up the uhaul. The drive was over an hour. The person in charge of handing out the uhal signed my name on a form. The form was to acknowledged damage to the uhaul that might result in water damage. I would have liked to been made aware of this and I woulda signed it on my own. The online damage report that you do before geting on the road did not even have a picture of the right truck. It had pictures of a 10ft truck I was renting a 20 ft truck.

TYLER SMITH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie WILLIAMS 
Évaluation :
5

Friendly service. Great experience.

William Ogden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartlomiej Kachniarz 
Évaluation :
5

Mr. Jackson is very polite and eager to help others. I will definitely be using his services again!!!

WILLARD CARTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Ross 
Évaluation :
4

I did an online return so I didn't enter the facility. The man that took my keys was friendly.

Michael Holbrooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Marcil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Marcil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Berry 
Évaluation :
3

This location is difficult to find and is back off the road down a long driveway. The proprietor was very helpful and courteous, however. No complaints about service, just location.

SCOTT HANCOCK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID MARCIL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Thornton 
Évaluation :
5

Quite a nice, professional experience. Thanks again Jackson!

SPENCER ANSPACH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYDGREGORY LEWIS 
Évaluation :
4

Mr Jackson was very professional.

David Story 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rebecca Hodge 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc Friedhaber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Hodges 
Évaluation :
5

Jackson was so kind, accommodating and informative!! I would certainly go with his company again

Elizabeth Richards 
Évaluation :
4

Considering this location is in a very rural area Jackson was very friendly and helpful. The road on the property is very rough dirt road with lots of pot Holes. There was enough room for me to turn around without having to back up. Jackson was very nice.

Denise Witkus 
Évaluation :
2

Near to no signage indicating it was a U-Haul location. It was down a dirt road, being run out of a trailer. The renter wanted to take my CC and driver's license inside, but I wasn't allowed to see the transaction taking place. Given the credit limit on my card I was not willing to release my card. He was very personable, but it was a very unsettling event. Especially since I had to drive 30 miles outside of my way to pick up a truck that was already reserved 1,6 miles from my destination. U-Haul came through in securing the truck needed, but this was a sketching rental place.

Gary Sarver 
Évaluation :
1

I was never given a receipt and the bill was $50 more than what I was told and paid for. I got a email that said it was closed out but no where on it was any additional amount. it just said $0.00

KATHERINE KERNS 
Évaluation :
5

Great smooth transaction. Proprietor was very friendly, helpful, kind, knowledgeable. Clean, well maintained equipment. Would definitely rent from him again. :-)

Elizabeth Hershberger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Nelson II 
Évaluation :
5

Jackson was awesome. Really helped out despite picking up in a downpour. Great guy to work with

KEVINDOUGLAS HERSHEY 
Non les évaluations ont été soumises pour cet établissement.

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