I'm not enamored with the exclusively online process. I'd love to have the option to perform the entirety of the rental process locally, with no online transactions. Other than that, good people, good product, good service!
Keith O
Customer Reviews for Jacksons Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful customer service!!
Tania IWonderful customer service!! Went above and beyond to meet our time frame. Would highly recommend⭐️⭐️⭐️⭐️⭐️
Tania IWonderful customer service. Dealer was great!
Pam MWe had to wait an hour because the truck was not ready and then they did not have the additional equipment we rented.
Christopher BThe check engine light was on from the time I picked it up. The bigger issue is that the steering wheel was misaligned and it was stuck in an odd position the entire 12 hour drive. This blocked my vision of the speedometer the entire drive. Additionally, the gas tank caps wire was snapped off and it was loose. All in all, not the best u-haul experience. Additionally, I tried to get the 20ft and reserved in advanced only to find out they only had the 26ft.
Kevin SUhaul theirself could make it easier to add a second day when needed. We had truck for 2days but only put an extra 5 miles on it and were charged for more than the first day, according to my receipt they charged use for 50 miles both days.
Tracy MThe lady that rents the U-Haul accused me of lying. We picked up our u haul on Saturday at 1pm and returned it Saturday at 10pm the same day... We were contacted by U-Haul and told them that we returned it the same day then the lady at Jackson sales personally messaged me and told me that I didn't return it that day. We parked it in the same spot we picked it up in and put the keys on the lock box. I don't appreciate the customer service I received from them!!
Fred ALocation service was great. Uhaul however needs to make major improvements in their system! If you make a reservation online you should have a reasonable expectation that the equipment will be available! I was forced to drive 70 miles to get a truck that was reserved a week earlier! Then you had the nerve to charge me for a whopping 3 gallons of gas for the tank not being exactly where it was when I picked up the truck!
Terry RThis location was closed when I dropped the trailer off. I checked it in over the phone with no problems and received a receipt by email in a couple of hours.
PAUL HI feel that the location was great, UHAUL held up my rental but saying I owe money from a rental back in 2018, that I filled the truck back up before I dropped it off at the center and the guy told that everything was good when I came in; I parked the truck the same night I rented it and I followed up the next day to make sure everything was good.
Horace MMore payment options.
Kerisa W