The cost of my U-HAUL was over run with fees that I was not notified of in person upon my scheduled appointment, I also filled the gas tank up all the way which cost me an additional $25. I was told that there was nothing they could do about the extra fees. I was under the impression that I was only paying $19,95 for the vehicle as it stated on U-HAUL's website. I had the vehicle for just over an hour before returning the vehicle. Upon returning the vehicle I was not notified that I would be paying $91 for my U-HAUL. This is outrageous, might as well just steal from your customers! I feel bad for others that have dealt with this same issue. I will no longer be using this service.James W.
Customer Reviews for Jag Flooring & Construction
(U-Haul Neighborhood Dealer)
Pour nous contacter
Front Royal, VA 22630
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Cathy was amazing! What a delight! Also, the owner was so helpful! He helped with the computer confirmation, along with the truck and trailer set-up. Both were incredibly friendly, with the highest regard for customer satisfaction that speaks so highly of their professional approach to quality service. Thank you for making our move easier!Timothy K.
Le client n'a pas laissé de commentaire.JAMESARTHUR P.
Rapide et sympathiqueVickki T.
Le client n'a pas laissé de commentaire.Joseph V.
Le client n'a pas laissé de commentaire.Joseph V.
Le client n'a pas laissé de commentaire.Joseph V.
No improvement needed. Perfect process and professional friendly service.John H.
Le client n'a pas laissé de commentaire.jakub C.
Le client n'a pas laissé de commentaire.Everett B.
Le client n'a pas laissé de commentaire.Bryan W.
Jeff was great to talk to and work with!John H.
I wouldn't recommend U-Haul in general. A simple in town move with fees and fuel wound up costing over $250. Don't be fooled. You'll wind up paying more than you expected. Hire someone and pay less.Matthew S.
Nothing to improve. Great service!Cherie C.
Le client n'a pas laissé de commentaire.john P.
Le client n'a pas laissé de commentaire.PAULA C.
Le client n'a pas laissé de commentaire.Kyle G.
Le client n'a pas laissé de commentaire.Jeff G.
Very nice peopleDavid S.
Le client n'a pas laissé de commentaire.Carla C.
I wouldn't suggest anything different. The gentleman at the counter was very nice, friendly and funny. Had everything waiting for me.Cindy F.
The whole process was a nightmare. I would never recommend or use U-haul again. A move is already a stressful event, and u-haul added to this stress. they had my equipment in 2 separate places and wanted me to drive 40 miles between picking up equipment. it made no sense when this order was placed 2 month prior to a move.Sylvia B.
Le client n'a pas laissé de commentaire.Anthony M.
The most well-equipped, well-trained, and prepared location of the five U-Hauls I dealt with during this rental period. (Note that this rental period for a cross-country move involved a 26' truck, a car transport, blankets, an appliance dolly, and this particular 12x6 trailer.)John M.
Le client n'a pas laissé de commentaire.Mike J.
Le client n'a pas laissé de commentaire.Micheal F.
Le client n'a pas laissé de commentaire.michael M.
Le client n'a pas laissé de commentaire.Robert S.
No one was there when dropping it off.MICHAEL S.
the enclosed trailers are impossible for me to unhook therefore i am unable to drop the trailer after hours.Loretta M.
Le client n'a pas laissé de commentaire.Kari M.
The people I dealt with were helpful, and friendly. They had no empowerment to truly assist. I think leadership really needs to assess their system and how they want customers to experience the engagementJohn B.
Le client n'a pas laissé de commentaire.Jann C.
Le client n'a pas laissé de commentaire.Brenda N.
Le client n'a pas laissé de commentaire.Emily T.
Le client n'a pas laissé de commentaire.Dustin H.
Le client n'a pas laissé de commentaire.JEFFREYADOLPH S.
Excellent. Again, super helpful, especially with reversing the trailer, tricky little sucker!!!Simon T.
One of the few good parts of my Uhaul experience was the gentleman that helped me at Jag. Without notice, Uhaul changed my pickup location from Fredericksburg to Front Royal, which is 75 miles away! This significantly altered my travel plans and required me to purchase hotel rooms in Front Royal so that we could pick it up early in the morning to try and save some time. The gentleman at Jag was not responsible for the reservation fiasco, but did everything he could to try and help, including providing his personal cell phone number should there be issues at pickup. Which there was.David D.
Outstanding dealer. Friendly and helpful. Had everything ready when I got there and made it very easy to return. My first choice whenever I need to rent a trailer. Many thanks.DAVIDHAROLD S.
Perfect. Thank you!JOHNDAVID N.
Le client n'a pas laissé de commentaire.Alfred L.
Le client n'a pas laissé de commentaire.DONNALYNN S.
Le client n'a pas laissé de commentaire.KATHLEENANN E.
Le client n'a pas laissé de commentaire.JAMESMAYNARD T.
I'd definitely rent from this location again.JAYALLEN H.
Le client n'a pas laissé de commentaire.ANDREWTYRONE S.
Customer service was exceptionalERICJAMES J.
We will always get our Uhauls from Jag, they are very friendly and easy to deal with.LAURIEDENISE H.
Le client n'a pas laissé de commentaire.SIOBHAN R.
Le client n'a pas laissé de commentaire.LUCASALEXANDER D.
No one was there on Sunday. When I called the main #, I was told that she could not check me in. I was having phone issues & couldn't complete the process on line.Alessio E.
The intendant knew nothing about U-Haul check in or check out. I left my print receipt there. The attendant was unable to assist me in unhooking and dropping the trailer which is very heavy and does not have a jack on the tongue of the trailer. I would not recommend this location and if I rent again I will not use this location to pick up or drop off.Glenn W.
Le client n'a pas laissé de commentaire.Matthew E.
I had to call customer service and that experience was AWFUL! The pick up and drop off locations were fine, it's the lack of customer service with your staff that left me leaving a bad review. I sat on hold for 30 minutes, kept getting transferred, hung up on and no one seemed to be able to answer my questions. It seemed as though your call center folks got pissed off at the idea of helping a customer. Very poor!Cynthia E.
Simple process for truck returndavid M.
Le client n'a pas laissé de commentaire.ANTHONYLEROY W.
Le client n'a pas laissé de commentaire.ERNESTOMOGNI F.
Did not learn that the trailer was unavailable at the original location on Sea Island Pkwy until 3 minutes before I arrived there. I then had to travel 12 miles out of my way.raymond M.
Le client n'a pas laissé de commentaire.JAMES JAY K.
Friendly and convenient.KATHLEENANN E.
Le client n'a pas laissé de commentaire.Jeanne M.
Convient location and well litKaren D.
Jeff (Owner) extremely friendly & accommodatingMICHELLE R.
Location was closed because it was after hours so this review has nothing to do with JAGS..Only chose this location because was offered a discount and more miles included in purchase . 58 was included and was supposed to go to 80 included for taking back to this exact location but after I purchased it showed I was only given like 63 miles so not much more for wasting my time and paying for extra gas and mileage..wont do it again will return close to homeJonathan M.
Dropped off after hours. No one to help lift trailer off truck hitch.Glenn W.
Le client n'a pas laissé de commentaire.DIANNA R.
Le client n'a pas laissé de commentaire.Kiersten W.
Nothing. Was a great experiencedavid M.
Friendly helpful staff, very clean dependable equipment. Will definitely use this location again.Hart Jr D.
Le client n'a pas laissé de commentaire.ROSS B.
Le client n'a pas laissé de commentaire.ROBERTALLEN M.
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.Trevor N.
Fast and easy drop offRaymond B.
Le client n'a pas laissé de commentaire.EDWARDMAGRUDER C.
Le client n'a pas laissé de commentaire.CHRISTINAMARIE M.
The pickup location was great. The reservation and scheduling process was a disaster and the company should be embarrassed. Not only was my reservation not â€œguaranteed,â€ but I had to call five times and sit on hold for 20-30 minutes each for someone to tell me that in the last minute there wasn't a unit available. Then to make the day extra special, the only way I could finish the move that I had already driven four hours to complete, was to drive another three hours round trip to pick up my U Haul from a location in the complete opposite direction. No discount or any offers to assist in any way. Get your act together U Haul.NICKELLIS C.
Le client n'a pas laissé de commentaire.KIP T.
I called and was able to reserve a trailer in short order. The owner was very helpful.LAURIEDENISE H.
I was charged a extra 20 dollar â€œafter hours returnâ€. I rented for 12 hours on Saturday and it did not say I would be charge extra nor did the owner of the business.ANDREWTYRONE S.
Jeff was great he overcame all of the technical issues your app had. Please review billingâ€¦ my card showed U Haul double charged my credit card. As you move forward please remember to include the human link apps do NOT provide customer service, people like Jeff do.RICHARDSTANHOPE B.
Excellent service à la clientèle.MIchael P.
Le client n'a pas laissé de commentaire.Janice M.
Keep doing what you are doing.JOSHUA B.
We used mobile drop off, so did not interact with the site owners.Mark K.
U-Haul's online system double booked this location's only 26' truck as well as the appliance cart. I had to rent a 20' truck and use the site's personal appliance cart which I return as agreed. This was no fault of the location as they were great. I will definitely rent here again.Daniel S.
Le client n'a pas laissé de commentaire.James G.
Wouldn't change a thing. Very... friendly, helpful and quick.Dave J.
I can't of anythingSteven B.