Évaluations des clients J&D Auto Repair

Was very helpful *Polite *Friendly *Quick check out and check in

I totally recommend this location for any U-Haul rental you might need as well as any car or truck service that you might need as well.

The trailer did its job, thank you. Side note; the trailer looks weathered, decals faded. The trailer can use a facelift. On my return home it was raining (the trailer was empty) and the roll up door (which could use some maintenance, difficult to open and close) leaked water into the trailer.

Dealer was helpful and helped with a lost item.

Please explain billing better. A $30 RENTAL turned to almost $190 as I got charged for every miles driven also for two days when I returned the truck the same day. I think being clearer with the billing process would help

Got a confirmation email night before my uhaul was ready for 8am pickup. Get there at 8. They don't open until 9. 915 still nobody there. I call them. They don't have my reservation and they are closed. Call uhaul. Takes 26 mins to reach someone who is rude to me and puts me back on hold. I'll skip the rest but 3 hours later I'm in A oversized uhaul from a town 30 min away. Never again!

Nothing

Nothing very accommodating and helpful.

Great Service...Jaime was great. Thanks

Had a little issue with using the virtual app because my location availability was limited on my phone but we got through it in the end. Very convenient location and friendly staff......Highly recommend the experience. Great truck for my move....loads of room....thank again.

Keith was very helpful.

More accurate measurement of fuel at beginning of rental

Nothing everything went very smoothly. Thanks

The service representative at the West NYACK Location was 5 stars .. My rental was for 12 noon At the Uhaul location in Monsey New York . I called customer service the estimate time was 15-20 minutes It had token me three phone calls to get through. On the second call someone finally picked up after 16 minutes and hung up. Uhaul Phone service needs improvement .

Easy to order easy to pick up easy to return.

too many steps to pickup and drop off using the mobile website. simplify it.

Quick in and out, great customer service by Jamie. Easily reserved online and had no problems with pickup or drop off.

Excellent service and assistance. I would go out of my was to use this location again.

Figure your company out

Phone can be had to work

Personnel is friendly

Fantastic experience. It could not have gone more smoothly.

reserved furniture pads. They did not have them there and was directed to the U-Haul location around the corner. Went there and asked. Staff there was very rude to me for asking even though we were told to go there. I would have expected to be told ahead of time that my order was not going to be filled. I had to scramble at the last minute.

Excellent and quick service

The perks at J&D did not have any proper instructions on how to fill out the vehicle inspection. He also put the chains on wrong, it was not crossed. Also told us to leave the trailer on the side without telling us that we had to do an online check out process.

Very smooth all the way through, friendly and helpful staff, van in perfect conditions.

just great and fast

Very professional

The guys at J&D we're nice and helpful, made the process Quick and painless.

The pickup site does not sell ropes etc. hard to navigate location.

J&D are the best!

I don't believe that you can it was fantastic service. Thank you.

Efficient and customer service oriented.

Your online scheduling service is greatly lacking.

Excellent servivce! Extremely curteous, quick, efficient and a pleasure to deal with.

Everything was just like it was promised.

Truck leaked and got a majority of my boxes wet. Making the move take 2-4 hours more then planned.

Availability for moving and storage supplies.

The guy was very polite and helpful.

Thanks for the help on short notice

I was overcharged for extra furniture pads and 25 for cleaning. When we left the truck everything was cleaned out. We normally rent directly from Uhaul this is the first time we have rented a truck from a 3rd party and the very last time we do.

best service ever got from a rental company fast cheap no hassle

They were very accommodating, in so far as, I was delayed more than 3 hrs past the planned pick-up time. I was slightly disappointed to have to go to a 2nd location, just because they didn't have the furniture pads I had reserved. [Also, I was surprised and disappointed to learn that the chains were so worn and rusted, that they had to be replaced upon arrival at my destination.]

Very friendly

Online process is always HORRIBLE, checking in using mobile sucks, theycan never verifying people and give hassle, which takes long it took 36 mins for online help which then cancelled my reservation and had to finish in store luckily they were open ...

Excellent experience. No issues.

We were very impressed with the customer service at this location.

Return parking after hours can be a challenge at this location.

None

The program needs to allow for changes, when I tried to go back and add my DL pics it would not allow me to. I don't remember seeing anything prior to arrival that it would take me 15 - 20 mins to get set up.