Évaluations des clients J&R Towing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de J&R Towing

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monty A. le

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Small cramped office, bathroom was not operational and locked off. Parking extremely tight for rental trucks and customer parking, no pavement just dirt and mud.

Peter B. le

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The vendor wasn't sure about the ordered number of furniture blankets and he spent a long time finding and counting them before renting out the truck. Otherwise, he was courteous and professional.

Kelly B. le

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We dropped the Truck off and no one was there. I took many pictures to prove what time, date and location we dropped off at. I felt uneasy just leaving it with keys in the drop box during hours it stated it was open. It took me two calls to U-Haul to get our truck marked as returned. We returned it 21 hours before it's due date and I heard back, after I called, 6 days later. U-Haul called me in between those times looking for the truck we had dropped off. I felt panicked and nervous not knowing if our truck was actually returned or not. I think communication could have been much better. I would have marked poor for my overall rating, but I understand that there could have been things out of the control of J&R Towing going on.

jose O. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Despite having set a pickup time and confirming the pickup time the day before, no one was at the pickup location when I arrived as scheduled. After calling to find someone to come get my trailer for me, I had to wait over 20 min for the guy to show up. Makes no sense that no one was there when I arrived.

Aaron J. le

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Owner wasn't there when I went to pick up the trailer I reserved. Waited for 45 minutes for him to arrive after my scheduled pick up time..

Stephen S. le

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Le client n'a pas laissé de commentaire.

scott A. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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The pick up location was not conveniently located and we had to wait for someone to open the site when we arrived (he was away from the site though we arrived at the time designated in the email we received).

Kevin O. le

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Jose was very helpful and informative. He truly has the customer’s best interest at heart. Excellent customer service!

Alex M. le

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The U-haul program was very slow at the site, otherwise I would have given it a 5-star. It was so slow he couldn’t get the payment processed in 30 minutes, at which time U-haul wipes my reservation and he had to start the entire process over. Trailer worked great though.

Ashley K. le

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Upon arriving to pickup my U-Haul I had to wait several minutes while the employees finished taking some kind of test for their CDL on their phone. The U-Haul itself was gross, the cigarette tray was full of ashes and cigarette butts. The U-Haul was in need of alignment and the front tires were in poor condition, the tread on the outside of each tire was almost completely gone.

Debby M. le

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I live in Iowa and I rented a trailer in Haysville Kansas. The location I picked the trailer up only stayed open until 1:00pm. As i said, I was coming from Iowa, which is a 7 hour trip, so we left at 4a.m., to make sure we would get there before the guy closed his shop. We arrived there at 11:00,, there was no one there. So I called the guy who owned the business, and he said he had an emergency towing situation and that he would be back within 20 minutes.....it was over a hour before he finally showed up! After driving 7 hours, we were very upset to say the least! I would not recommend the uhaul location in Haysville, Kansas to anyone nor will I ever use uhaul again

Linda S. le

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Le client n'a pas laissé de commentaire.

duane N. le

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I could have easily done an online application and pickup, the requirement to have U-Haul personnel hook-up is silly.

Daphnee B. le

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Location was supposed to be open until 5:00. We dropped off our rental trailer at 4:30 and they were already closed.

Steve C. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Brandon E. le

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No one there at scheduled pick up time. Had to call an employee. Waited a half an hour. Employee was nice and helpful.

Lyle C. le

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Le client n'a pas laissé de commentaire.

Angela W. le

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Le client n'a pas laissé de commentaire.

Randy H. le

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The place was closed when got there, he had an emergency tow and it took an hour before he was back to get us the truck we rented. I'd never use that location again as there wasn't any back up to still get our truck if the owner gets called away for a towing job. We were set back an hour behind schedule and it was remote and hot outside with no real idea of when the owner would be back so we couldn't leave or let our car run to stay cool. It was an unpleasant experience.

Edwin W. le

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Le client n'a pas laissé de commentaire.

Larry F. le

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We had an appointment and they were locked up. U haul called them and they said they were sitting @ the business which was a lie. They were not there. I waited an hour and finally left! eventually was able to locate them on the phone and make another appointment to pick up trailer.

Kevin S. le

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No one was present at my assigned pick up time, even though it was during their normal business hours. I had to call them and then wait over 20 min for someone to show up. Upon arrival, there service was excellent.

Charles K. M. le

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Jose' was courteous, helpful and efficient. He even provided me a map on Edmond where to turn in the equipment.

NICHOLAS G. le

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The trailer was dirty inside. I had to sweep out dirt and leaves before I loaded my stuff.

Andrea K. le

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There is a sign posted that the Uhaul rental was open. They were closed. I had to call the number listed on the paperwork to inquire how to finalize the return. The representative told me that they are only there for emergencies and he would complete the process shortly. I did not feel comfortable leaving without the truck returned in the system. He recommended to complete the online check in. The online system would not recognize my password. Pretty frustrating.

dallas B. le

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Jose help us so much by letting us pick the trailer up on momorial day.

SHERRY B. le

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Le client n'a pas laissé de commentaire.