great service right from the pick up till the drop off!!
vikram S.
Customer Reviews for J&Rs Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I'm a first time renter ( 76 yo ) and found it very easy and inexpensive. I'm impressed.
Terry B.Extremely professional.
jose S.Perfect transaction - quick and efficient
Todd J.Everything went smoothly. The unit was in great condition and functioned as expected.
Jeffrey M.Process to rent a trailer is cumbersome and too long
Jeffrey N.10+++++++, everything was great.
DARREN S.Fast Friendly professional 👍
Azfar A.Nothing everything was fine
frederick F.First time using UHAUL, I'll use them again
anne M.Drop off location was perfect and team was very nice and kind fast check out
DeMario M.The truck was clean but it had serious front end alignment issues and the brakes were very soft. It was dangerous to drive.
Peggy S.The derive and equipment were great
Charles P.For me everything was good
David G.First of all it's probably a good idea to to get a representative to check the truck out before your customers arrive because the unit I rented was misrepresented on mileage and fuel but I only caught the fuel part at the time of pick up and the point of return I was hit for 65 miles of usage when I only used it for 22 miles and when mentioned it to the clerk she just said you need to dispute it with I haul not us and I have pictures to back my story up because of the fuel issue so I can please have someone contact me that would be great.TY AG
ARMANDO G.Rented a dolly and it wasn't in the truck
Asia H.â¹
Randy M.Amazing staff, courteous and respectful!!
Vikram S.Water leaked through the roof of our U-Haul truck and soak my expensive mattress. The people at the location were excellent and this is by no means a reflection on them but I was totally dissatisfied with the fact that my mattress was soaked as a truck was sitting still on my driveway overnight.
MARK W.This is one of the best locations for renting a uhaul. Fast friendly knowledgeable.
robin E.There is always a need for improvement. But they did a great job from get my rental ready and give me the keys to the truck. Same smiling faces we I return the truck the return process was seamless.
Clifford W.I'm appreciative of the last minute help bc another location was unable to fulfill our reservation. This location in Porter, Tx was super accomodating!
tyler S.The truck I used DC2128L the steering wheel was not aligned, it is a minor issue, but you guys can improve that, mine was not a long trip, but I think that could affect to someone else someway.
Dennis H.Love this location
robin E.A great location
robin E.Update wifi
NATIVIDAD H.I'm not happy at all the uhaul truck I got ruined my kids beds
Whitney A.This location was good. But I only had to go there after the place I made a reservation at didn't have the truck I reserved. Which begs the question, what is the point of reserving something if you or may not be able to get it? And to just get a response of "well that's just how it works." well gee thanks. Just a stupid set up.
Joshua H.It was perfect. Emily at J & R Ace Hardware in Porter, Texas, was especially helpful and pleasant and deserves recognition.
Brian L.No need for improvement. The Ace Hardware Porter location exceeded our expectations.
JOSE T.Love this place and service.
MANUEL N.Very efficient and friendly!
Patsie W.Great and Fast Service
MARK M.Maybe number the parking stalls, this will make it easier to locate the asset/truck. Example- Truck# UH123 is located in parking stall #5
Jesse M.Please clean the equipment before handling it to the customer. My rental smelled like if they carried farm animals inside of it. Other than that it was ok. But I've-got to say that I ve got stopped by another Uhall worker on the road arguing that my rental was not supposed to be on the road when he asked me for my contract we noticed that the number of my rental was not the same number as my contract he said he would correct it and that was it.
francisco B.Improve the customer service she was rude and kept telling me I can go somewhere else I will not go back to that location ever and tell everyone that I know my experience unless there is some type of retribution to be done
Cameron W.I have reneged several u hails in recent months. This location the staff was incredible. So polite and attention to detail. You should always travel the extra mile to deal With this location! I know I will!
John G.An excellent location and staff is very help full. Good range of vehicles offered.
CHARLES ALLEN B.The U-Haul system was super slow
Matthew M.My overall experience was horrible, but not because of the locations. It took me an hour to get the key having to speak to 4 different agents to get assistance. Then I was over charged.
Sydni B.The young man that helped me connect the trailer was extremely kind and helpful!
Steven N.Employees were helpful and made the return process easy.
John B.Check engine light was on and truck sounded like it was going to blow up
sherry S.Very good.
THERESA E.