Very good.
THERESA E.
Customer Reviews for J&Rs Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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First of all, I had a reservation for a 20' truck which they didn't have whenever I went to pick it up. Ended up renting a 26' that wasn't safe to drive. I got it up to 40 mph and it shook so bad that I had a hard time keeping it on the road. I returned the truck because it wasn't safe for me to drive and I was charged 60+ dollars for the day even though I returned it right away and swapped out for a different truck. It wasn't my fault that the equipment wasn't safe for me to drive. I shouldn't have been charged for the day. I will not rent from this location again. The lady was very rude.
danny C.Charged us for late drop off even though the contract said before 6 pm. We dropped it off at 5:30 pm.
Yvonne H.The staff here was amazing! Friendly, knowledgeable people who seems to actually care about me and why I was renting a U-Haul. Walked the equipment with me and really made sure I had a positive experience. Merci.
Jason B.Great customer service, friendly staff.
TERRY S.Fantastic customer service and professional care. My 4th time using this location and all U Haul locations should be like this one.
SEAN R.The entire trailer pickup was a terrible experience. Uhaul sent me to a location that was closed on sundays (had originally chosen a location that was open, but on Saturday Uhaul rescheduled me to a closed location). 45 minutes on the phone, talked to 4 people, none of whom said they could help me. More time on hold, terrible customer service. Finally drove to a Uhaul location because nobody would help me on the phone. They told me to call someone. Finally found a place (J&R Hardware) that was open and had the trailer, 30 minute drive opposite where I needed to be. Ended up spending an entire afternoon and a third of a tank of diesel driving all around Houston trying to find a trailer because no one would help me. Not good work, Uhaul
George A.The web site was difficult to check out after return I was wanting my new receipt plz I went over
CARLOS C.Becky was a wonderful delight to receive such awesome customer service
Jose D.When I called to schedule equipment rental the gentleman was rude and told me he was far too busy to help me I needed to call back. Once my Traiker was rented. The next morning (day of pickup) they had my reservation a week later and I had to get stern to get the trailer I needed. Then… upon pickup the guy phoned me an hour later asking me to take pictures of the hookup as he forgot to do so. A joke!!!!!
Heather P.Advertising said 79 cents a mile got charged 99 cents a mile
Chris W.I'm still waiting for a rep to get back to me bc this location said the U-Haul was empty on gas and I have my gas receipt where I put in $90, so I was charged $220!!! Also their computer was down so I couldn't get it checked in and it was lost in the system so I had to drive 70 miles to check if it was still there at around 8pm when it should have been someone else's job. They are thieves and I would like my money back! Also I have still never received a receipt for checking in the U-Haul! Would never use this place again!
APRIL G.Sherry had the best customer service. Truly appreciate this place! Fast and friendly and overall professional.
Alexis C.I've pulled many trailers; U-Haul's auto transport was my first and I must say was simple, easy to use and my overall experience was smooth start to finish. The unit was clean however, the lug nuts on three of the wheels were torqued below spec, the fourth wheel on the auto transport I rented had been over torqued by a gorilla I believe, and the tire pressures were considerably low. I mention this for those who have a tendency to just jump in and roll. A spare tire mounted on the trailer would be a nice addition as well. All else was good and functioning. I would certainly recommend U-Hauls auto transport for vehicles in the appropriate weight range.
Sam K.Everyone at this store was really helpful and with a smile on their face. They have everything you need there and very well kept.Would recommend to anyone.
WILLIAM N.Very friendly customer service!
Paul N.No problems. Great location-I shop there frequently.
PHILLIP D.Very nice and helpful staff
Bobby B.Everyone was polite and professional. In and out quickly and professionally!
James O.equipment was in great condition. all staff were helpful friendly and attentive
Kenneth N.Windshield was filthy. Would help to clean side mirrors.
Al W.The entire process was seamless.no changes needed.
Steven P.Great customer service from the young lady at the cash register!!
GEORGINNA D.I renewed my driver's license and obviously I had the provisional one. They told me that I had to present the license in plastic. I had to go pick up my wife to get the truck. It would be good to improve in this aspect since the provisional document that they give in the DPS is legal with a photo and the number of the license.
Francisco C.I'll rent from JR's Ace Hardware anytime!
Ian D.JR's ACE was awesome. We normally go to U-Haul in Kingwood, Tx and I just hate that place. It takes forever to rent anything. It took maybe 10 mins to rent a truck at JR's ACE. The young lady that helped us was nice and helpful.
david B.Trailer was pretty beat up
Russell H.Above all customer service was on point
LESLINE V.The strap was broken and no one checked it before it was released to us.
jerry T.J & Rs was not the location U-Haul had me use for drop off. Instead i was informed to use the following location...222570 north interstate 59 in Kingwood, Tx
Mike F.This particular unit (EL 1800C) needs to be scrapped. When the A/C actually works, which is rare, the fan only works on maximum. The windshield washer is a joke and the wipers don't work well. The windshield was dirty on the inside and outside. The front end is seriously out of alignment and the truck pulls badly to the left. There is a dangerous amount of free play in the steering wheel. In my opinion, this vehicle is not road worthy, and should be retired before it kills someone. The truck was returned with slightly more fuel than when we picked it up, yet we have been invoiced for a fuel charge of $80.85. Waiting for the outcome of this complaint.
Robert M.Customer service is the best I've seen for a Uhaul.
Joseph S.I felt like everything went very well, from start to finish. Service was excellent! Merci.
David P.The employees were very nice. However if you are seeking to rent a u-haul with an auto transport do not come to this location go to an actual U-Haul store. At this location all they will do is send you a text message with and link for you to install the auto transport yourself. I went to the U-Haul place in Kingwood to get the auto transport and the manager was very understanding and took care of us.
alyssia F.Make show all of the lights is working on the UHaul truck
Kirt C.Employees were informative and helpful, with good attitudes
EZEKIEL G.The staff at J&R's was extremely knowledgeable and professional in processing my rental truck. Everything was explained in detail and everyone was very friendly.
Anthony H.My truck was full of plant debris like someone hauled brush and didn't sweep it. Also they did not put my Dollie's and blankets in the truck so I had to come back the next morning for them.
Jared L.Would be helpful for both wheel well covers to drop down so when moving a vehicle with driver side doors that won't open the operator can exit on the passenger side.
MARK P.Faster checkout n knowledge of what's available
SHERYL K.Outstanding customer service and attention
NICHOLAS S.