This is the only transaction with a location/company that I haven't interacted with before, within the last 3 months. 4 days after I was charged for the rental, I'm now dealing with debit card fraud, fraudulent bank activity, and scam calls trying to access my bank information. I believe this location is using uhaul rentals to harvest debit card info and commit fraud. I reported this to uhaul 2 days ago and was told the regional manager would reach out to me. I haven't received anything from a regional manager or anyone from uhaul. It doesn't seem like uhaul cares that their vendors might be using their service to scam people. I'll be telling everyone I know to stay away from uhaul.
Brooke L
Customer Reviews for J&S Stop N Shop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty, constantly made loud noises, and had a maintenance message displayed
Dominic DThe website to pick up 24/7 was difficult to use, I spent 45 minutes trying to figure out why it kept rejecting me and my credit card or at least not confirming that I gave it. I finally called UHaul and they gave me the info I needed and a phone # if there was any trouble during pickup.. Of course there was a problem, thank goodness for the number. Other than that, everything else was fine.
Kathleen EClerk was very helpful.
DON SMy location for both drop pick up and drop off were changed multiple times. The workers at both locations I had to go to were next to unhelpful as it was like I was bothering them to ask for assistance. My link did not work when i picked the truck up, so i basically just got the keys and was sent on my way. The place I eventually got a truck from did not have any equipment for my order either.
Dylan SLadies at rental store are friendly and honest. Would recommend renting from is location anytime.
David TThe trailer had trash in it upon arrival. Not sure why it was not cleaned. Knowing there is a charge for it. Returned it better than received. The location has limited staffing, but she was warm and did her best. I will consider this location again
venitra gThe lady at the front didn't understand the process for the U-Haul pick up and drop and didn't communicated on the truck being drop off at 430pm the same day so later that week I had a U-Haul rep call me asking me if I drop it off I said yes I handed the lady the key but she never check me out of dropping the truck off, will not be doing business with this location but I will keep doing business with U-Haul at other location. Thank you.
Carve OTruck was buried in snow, rear door would not close, and it was almost out of gas. I put gas in it, and then you charged me for gas too. Very poor experience.
Daren G