Excellent customer service. Excellent center. She was outstanding to deal with.
TONY L
Customer Reviews for JB Appliance & Decor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Our due in date worked out to be on Sunday so the keys were placed in the box.
William AThe staff was friendly. The truck was clean but not in good condition. Truck had many deep scrapes and gouges all over it. Truck ran poorly and had check engine light on. Uhaul app is TERRIBLE. Had many issues. Pickup took 2 hours because of malfunctions. Drop off took 45 minutes because of app malfunctions. Pricing is extremely high for mileage. Total cost was $200 to take truck from rocky Mount to Martinsville and back, one day rental.
Denise DWe had to pick the trailer up and hook it up. No running lights!!! Was dirty... beat all to pieces and no where to strap our stuff!! Horrible experience. No blankets no supplies!!
LARRY SI was very pleased. Friendly and helpful staff!
Pamela GStaff was very friendly and knowledgeable. Made check in/out easy. Trucks and store was clean and easy to get in and out.
JAMES NJust a wonderful place and thank you again for helping me out with the truck. It worked out perfect.
JAMES PPerfect in every way. Great experience!
DONALD ENothing it was very easy
ROBERT DConvenient location & friendly staff.
DANIEL VTruck was exactly what we needed and service was wonderful!
Melissa KQuick and friendly service
AGUSTIN MQuick and easy return
SERGEY NGreat customer experience
CHRISTOPHER AExcellent,very friendly and helpful.
CHARLIE BThe clerk was very helpful and nice
WANDA GNothing everything was great
Sandra MThe lady working at this location is super sweet and extremely helpful.
Jamie GPerfect service all around, I don't remember names but the young lady I dealt with was great
mark gI was not impressed with the online afterhours app. No only were we not able to navigate it , there was no support to help us. I had to go to the location on a weekday to set up a reservation for that evening to be able to move the furniture I was moving.. I would not recommend this location to anyone who could not meet with a real person. The app sucks.
JAMES SS.O.
SEANWHITNEY EPlease share with customers that a 20 after hour fee will be added to final bill. I feel customers shouldn't be charged for a fee due to location hours being 9am - 2pm
Anthony NMy experience was great and JB appliance was a big help and very friendly
Stephen BThis location will geothermal answers for you. They explain everything in full detail. Best customer service experience I have had in a long time.
Pamela PAlthough the associate at this location was extremely helpful, and gave great customer serviceI Ive had several issues with the company itself. The day I rented truck I paid 39,99 for a day rental, 0,89 a mile quoted @ 30 miles. I was offered insurace and accepted the lessor of the three offers at $15.00. (This was an option) Was told that the gas tank was at half tank when in fact when i got into it , it was @ less than half tank. Mileage was listed on contract as one more than what was actually on odometer. When i asked the associate about the gas when returned she said just put it back where it was when u picked it up. Realizing that day i would need the truck an additional day, when I called, the same associate answered and set me up with my request. But instead of charging me for another day @ $39,99 a day, I was charged for " extended use" @ $60 + dollars and some change. I was also not asked if I wanted to continue the insurance on the truck for that day.( It was sitting in a secured lot and not needed) but was charged for it anyway. On top of putting $15 in the gas tank and the gas needle back where it was, I was charged an additional $15 for gas cause the app they had on their system said it was 1pt. below. W.T.H.?!!!!!!! After complaining to the assoc. , she tried reaching the area mgr. but was unable to reach and left message or text for him to call me. The associate called me back and said that he would call me the following day which was Sat. Here it is now Sunday evening 6:53 p.m. and still waiting on phone call from area mgr. Never again!
Jane PJessica was absolutely wonderful. She was very polite professional and courteous. I will definitely return and plan to tell my family and friends as well.
DON AEveryone was friendly and helpful
Carolyn WI don't know if you are in my opinion able to make my experience better. Maybe you could make your computer program better. It for whatever reason cut off in the middle of the process and then would not allow you to sign back in for thirty minutes. She was very quick to get it back up and running in spite of your program.
Kenny K