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Thomas H.
Customer Reviews for JC Woods Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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ABSOLUTE BEST CUSTOMER SERVICE! Equipment was well maintained. Staff member was extremely nice and friendly. Explained procedure well. 5 star rating!
River D.Mike was very professional and personable. It was a pleasure to do business with him.
Brandie O.Great service. No of no way to improve.
John S.Staff was friendly and helpful got us right in and inspected the truck inside and out.
kraig N.Great experience! Everything was easy and quick great customer service.
Chrissy B.It was a great experience. Thank you!
Lexie W.Clean van with fantastic AC. Perfect for my local move. Great Customer service .. Neighborhood friendly. Went above and beyond to get me the perfect vehicle for my needs and price point. I manage condos so I'll definitely be back.
KAREN S.Very nice customer service. Lots of inventory too
Kel J.Nicest Uhaul agent there is Thanks You!
Tim P.Great service always thank you uhaul
Sam H.staff very helpful great people
ROGER D.Excellent service.
Tim P.The man running this Uhaul location is amazing. He was efficient, friendly and went above and beyond to make my experience wonderful. I would highly recommend renting from here!
Brittany D.Couldn't ask for anything more. Best customer service ever, they went above and beyond!
Donald W.Windshield covered with bugs had to clean we had issues with the car hauler right side the strap wouldn't stay tight had to stop several times to put back on lost time because of that
Duane R.nice frendly a one
ROGER D.Same
Charles R.The location listed was phenomenal. However, my original pick up location was not the case. Your location on 2801 S. McKensie St required a document that I did not have in my possession meaning I had to drive back to my home and get it. (Which was not a big deal whatsoever.) When I arrived back to the location, 15 minutes before closing, the door was locked with a worker inside. I knocked on the door, but instead of someone answering, I saw him look at me then proceed to walk towards the back of the building. That forced me to drive to another location 20 minutes away to find a comparable uhaul truck. Due to the strict timeline I was working with, this did not sit well with me.
Charles S.Send correct pickup location.
Bill G.They were polite and very helpful .
Brig B.I reserved a uhaul and was told to pick it up 4 miles from my house. A couple days before I get an email telling me to pick it up 30 miles from my house. They gave me 251 mile which I ended up going over, not by much the the change in pickup area was very inconvenient.
Regina M.Easy to find with google maps. I think it was Jason who helped us. He was terrific to work with, very accommodating. I would recommend his location above others I've worked with simply because of his friendliness.
Roderick P.This location was great. However, the original address we were told to pickup at was out of business!! Had to go to another town farther away from the destination. That was a mess.
John M.The proprietor was well mannered and communicated the process well. Cannot think of any improvements.
Joe C.Gentleman there was very friendly and capable.
THORNTON C.Everything went smooth.
Shelley D.I've rented from this location 1 other time. They have always been super nice and helpful.
Crystal G.Thank you for having this location available!
THOMAS C.It's not really an office, but still worked well.
ANGELA J.Mike, is always so helpful, courteous, and a pleasure doing business with. I have the option to rent from about 30 U-Haul places and this is the only place I will rent from. If they don't have the equipment which I've never run into that problem I would wait till they got the equipment I needed. They do an excellent job
Frances V.Original pick up location was disappointing. Truck floor was oily and smelled of gas. Weak attempt to clean only pushed oil around. We ended up leaving. We reserved a 10 foot but had to get 15 foot. Have rented MANY times from Uhaul, not our best experience.
JAMES M.Great friendly service.
Joseph A.N.D.
ADRIAN E.My major disappointment with this UHaul experience has been the failure of the entire "24/7" concept. You're supposed to be able to rent/return the truck from your phone without needing someone on-site to assist. However, in each instance, I had to wait for customer service to assist me with "why the app won't let me check-out a truck", or "why it keeps insisting I'm not in the right location when I'm literally standing next to the truck I wish to rent" or "the app won't accept the picture that I've taken 14 times of the odometer and fuel tank reading". The only saving grace is the fabulous customer service representatives on-site and on the phone who were able to help when the entire 24/7 concept failed. Again, completely defeating the purpose.
Elizabeth B.Everything good thanks
Charles P.Very helpful and professional!! Will rent again from this location!
Elena I.Everything went well
RAYMOND H.Great crew highly recommended!
THOMAS G.I left my sunglasses in the truck and they found them and contacted me immediately. Great customer service!
Melinda C.Mike was very helpful & made the rental/return process quick & easy! Thanks Mike!
Laura L.Maybe a sign at the intersection of co. Rd 10 and Co. Rd 65 for directions. The person that handled the rental was so polite and informative.
Frances V.We received great service at this location. There's nothing that I feel like needs to change at this location.
Ernest W.Everything was great. Friendly and helpful
BARBARA W.Excellent service à la clientèle
Michael D.CORPORATE U-HAUL NEEDS TO STOP REQUIRING A PHOTO COPY OF PEOPLES PERSONAL DRIVERS LICENSE TO BE UPLOADED INTO YOUR ONLINE DATABASE EVERY TIME YOU RENT A VEHICLE. AS YOU SAY, "DON'T ENTER ANY PERSONAL INFORMATION IN THIS SURVEY BECAUSE IT IS A PUBLIC SITE AND U-HAUL ALREADY HAS YOUR PERSONAL INFORMATION." WELL, U-HAUL HAS MY LICENSE INFORMATION IN MY ONLINE ACCOUNT AND HAS HAD IT FOR SEVERAL YEARS NOW, SO WHY DO YOU NEED A PHOTO COPY OF THE DRIVERS LICENSE (EVERY TIME)? WHAT HAPPENS TO THE PHOTO COPY THAT RENTAL PERSONNEL TAKE ON THEIR PHONE? WHAT HAPPENS TO THE ONLINE COPY? WHO ALL HAS ACCESS TO IT? I DON'T BELIEVE IT'S A GOOD POLICY IN HANDLING OF PERSONAL INFORMATION.
KEITH R.Heather took excellent care of me. Very polite and well organized.
THOMAS H.Good service
DERRICK K.The place and people was great. Online and website performance is really bad, the site crashed when I was trying to finish check in and check out
Ana G.