Everything was great just as it is
DOUGLAS P.
Customer Reviews for Jeffs Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fix your online application so it doesn't freeze up in the middle of when you are trying to get the truck. Which causes a lot of problems when you have to go in and get the truck or equipment.
LAVONDA B.Staff are not familiar with the system, long delay in the process for arrival and quick to charge on return. Checked equipment that I have never been questioned before. Tow hitch not recommended. This equipment was purchased from U-Haul in Kingwood. Looking for reason(s) not to sale in my opinion. Glad to return without issues, I will never rent at the Porter location again.
DWIGHT M.Nothing. Everything went perfect. Customer Service was excellent! Equipment performed well, and I got my move done safely and quickly.
ROMAN B.The online return process was a joke. After trying for 25 minutes I called uhaul just to be disconnected after waiting 25 minutes then I called back and waited 68 minutes just to speak to some one on how to return the truck amd not get charged for late fees since I had clearly been there waiting almost 2 hours. Never again!
MELISSA M.They charged me twice.
JERRY V.The guy came out and started yelling at is just because we were pointing things out that was wrong with the truck. I don't need to be yelled at while I'm moving next time I will rent from a different company.
NICHOLAS K.When I picked up the unit no one walked me around the unit to point out previous damages and when I returned unit no one came out to check it and I haven't received my mileage credit cause I drove less than the miles that was estimated other than that it was an easy process
MICHAEL D.Very nice experience
EDWIN D.Very complicated process for early pick up - especially with U - Haul customer service representative - lacks communication and confirmations
george R.I think you guys are the best
GIOVANNI P.This location is clean and professional.
James B.I rented a car hauler, I didn't think to inspect the tires, we had a blow out on our 1st 100 miles of out 600 mile trip. The mechanic who replaced the tire showed me that 2 more tires were worn on the inside tread too low and could/would blow out. Please inspect ALL TIRES along with all other items before sending a customer on there way!!! We spent almost 5 hours when the blow out occured until all 3 tires were replaced to get us back on the road. We were a whole day late for our son's college move in time! UHaul gave us only 25 % discount, should have been at least 50 % at the lowest!!!
CRAIG A.Very nice people.
Tab A.Trucks with cruces control for the long trip
JULIAN D.The Uhaul services are rendered at the Ace Hardware counters where the registers are. I didn't see any signs for Uhaul inside to point me to the register. I could have easily missed it if they were there. The store is nice so I didn't mind taking a few laps before finding my way. All the employees are nice and respectful. Will definitely rent from here again when needed. Merci!
NAVEED A.First of all, this was not the initial location--that location (Uhaul Meyerland) had a customer who refused to bring the trailer that I reserved back on time. So, then I had to call around every other location to find a trailer. Luckily, this location had one. This location was mostly good but I said poor because the trailer running lights did not work and made driving at night much more difficult and dangerous!
WILLIAM K.Best UHAUL location I've ever been to! Excellent customer service!!
NATHAN G.Everyone there was very friendly.
Maria W.Very convenient location. Service to pick up, as well as return, was easy. People at Jeff's Ace were wonderful to work with. Will definitely be using their services again. Fortement recommandé!
Charles S.Very helpful and friendly
DAVID G.Your reservation process was terrible. This was my 3rd location you assigned me and not close to where I needed it. All this came 1 day before my need when you had my reservation for weeks. I will not rent a truck from UHaul every again. #NeverUHaul
MICHAEL TODD F.Very courteous, helpful personnel at this location
Garlyn P.Convenient location, with super friendly, polite, helpful, knowledgeable workers.
Jose S.Just keep up the great work
DONALD B.The door on the trailer was broken and we had a hard time opening and closing it. The pick up location had very slow internet service and it took 20mins or more to get done in the system(I checked in and paid online).
RACHAEL S.Lots of add in... price was higher than onliine Staff was not organized or attentive
Chris B.Advise your customers the trailers are NOT accurate sizes… I rented a 6x12. Drove 1 1/2 hours to find out entrance to trailer is not 6 foot. More like 5 could not load the item I purchased Took trailer back and paid 47 $for nothing …
MARK B.Not a thing
Howard B.Nothing to improve. My experience was wonderful. The staff from at Jeffs Ace Hardware in Porter tx were angels for my situation. Very friendly staff. Gratefully appreciated.
ALEXANDER B.Great service as always at Jeff's Ace. Thanks!
John M.Very clean location and the staff helping with the rental were cheerful and happy to assist.
JEFFREY D.Excellent service and great staff
CODY W.Retrain the manager at J&R Ace Hardware. Unprofessional.
MICHAEL B.I was sent or this location after the first two did not have the equipment did not have the trailer. I was also charge 100 $more than my original conteact
MICHAEL K.Excellent customer service!
TAMEIKA DELORES S.Trucks inside was dirty they say the truck is water resistant well this one was not most of my stuff in the front of the truck got wet including a mattress and box spring and a entertainment center. The truck should've been a Diesel for that size not a V-10 gas that size of truck and that small of engine uses way too much fuel even emptied and tow/haul off no I don't have a heavy foot I am a trucker I drive semi trucks for a living they Weigh 80,000lb and they get better mpg then this truck because it's a diesel not a gas. All Vehicles are water resistant this one however is not I think the roof was slightly bent on the front I'd do a complete inspection on the truck I'd do it for you guys if I had time. Love the store but truck itself could be better. This truck needs a power stoke Diesel engine not a v-10 triton engine you'll get less wear and more MPG for that size of truck. Wish I could work for y'all to help improve your trucks.
STEVEN M.It was such a good experience with no issues I'd say just keep doing what you're doing.
THOMAS Z.Excellent customer services, clean, well maintained equipments, and large parking lot to make check-in/out easy. There are a few U-Haul stores closer to my home but I always rent from them. Je la recommande fortement.
Junichiro H.J&R ACE is always clean and very helpful. My wife's favorite store. We will be back!!
Wanda H.Absolutely Don't Change a Thing ....excellent !!
GARY L.Awesome staff top to bottom. Very friendly , knowledgable about their jobs, and went above and beyond to accommodate my series of unfortunate events. The Uhaul and all equipment was excellent , I had my Lexus key and fob replace and fixed also , great job ! Honestly they were my bright spot at the end of a few bad days in a row , and its nice to see places like this still exist.. where the culture is good people, customer service , and and they were actually very intelligent! Lol, something theres a huge lack of in most businesses now days! A+ For everything. Theyve got my business from now on...thats for sure! Thanks guys! And ladies!
DEREK SHANE H.Trailer brakes didn't work.
SAMANTHA R.I wouldn't change a thing!
ROLAND P.