Customer Reviews for Jesse Store and Lock
(Concessionnaire U-Haul dans le voisinage)

83 évaluations

1110 Lowell St   Elyria, OH 44035

(440) 326-0159

Heures d'ouverture de l'établissement

  • Lun au ven : 10h30 am à 2h pm
  • Sam : 10h30 am à 1h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(440) 326-0159

1110 Lowell St
Elyria, OH 44035

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 10h30 am à 2h pm
  • Sam : 10h30 am à 1h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I requested and paid extra 10,00 $ for appliance dolly and the dolly was not on the truck at all

Ashley C. 
Évaluation :
5

Jesse was so helpful ! He was willing to work with me on the pick up time, which made all the difference in how the whole move went. It was actually fun! Can't thank him enough. I'll definitely use this rental again if needed!

kitty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Z. 
Évaluation :
3

The owner of this location told me a specific time to show up so we could go over the truck and rent out a new one since we still had stuff to move but they needed that truck back. When I arrived at that time there was nobody on the premises and I couldn't just leave and come back because the truck was due back at that time.

Emily S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kayla C. 
Évaluation :
5

Continue to buy Chevy & GMC vehicles foe the company. Great experience. Ford's just don't cut it

Carl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod H. 
Évaluation :
1

I was charged twice for the equipment

Brianna B. 
Évaluation :
1

Store was closed, supposed to be open.

shawn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonia R. 
Évaluation :
1

I love that I got a free month of storage from U-Haul but the storage location was different from the drop off location. While I was dropping off the truck there was gunshots 500 yards from the locations. When I left there were police everywhere. I wouldn't recommend using this locations.

Troy M. 
Évaluation :
2

The check in was extremely slow a d even strange. After reviewing my driver's license for about 20 min., they could not print out a confirmation. Then when I received one later, it still had the wrong address on it.

Fred K. 
Évaluation :
5

Great guy would go back

Dustin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lincoln B. 
Évaluation :
3

Very old trailer (1982) had much superficial damage that wasn't documented with "x" sticker. Uhaul website kept crashing wouldn't allow me to add my photos of damage.

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
3

After hours drop off, no service provided was just happy to finally be rid of that horrible trailer

Juan A. 
Évaluation :
3

I wasn't sure where to park the vehicle after hours.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

The best experience I've had to date, renting a truck to move. I will use U- Haul again.

daniel T. 
Évaluation :
5

The owner was so nice. He explained everything to me.. sweet guy

Erica B. 
Évaluation :
1

I was charged for a rental close to my house in brook park-Parma location. Then the day before pickup, uhaul cslled and said id have to pick up the truck from the Elyria l store and drop it off there. We'll, that was 100 miles out of my way, and I got charged for it. 168 was the estimated, then they added on another 100 dollars for the miles, I'll never do business at uhaul again and Iam telling all my friends their scam.

Michael Y. 
Évaluation :
5

Gary was extremely polite and helpful.

Deborah W. 
Évaluation :
4

Asked specifically about the 103 mileage limit because we had to pick up furniture before going to our destination and was told it would be ok. Was then charged 4,68 $ for mileage greater than 103 miles. >:( Glad the furniture store wasn't farther.

KELLY B. 
Évaluation :
5

S.O.

Tanika N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spencer S. 
Évaluation :
3

The gentleman was helpful but the building was in need of help. The credit card system was a mess. I guess the area manager had to help because the new machines were not working had to wait 45 min for everything to get done it was a mess. For just a trailer.

Ronald H. 
Évaluation :
5

L wish uhaul would give discounts to one way early drop off.

Michelle C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
5

show where oil stick check is inform client that height of vehicle and double tires on back may effect tolls on toll roads

Alexander W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al P. 
Évaluation :
5

Gary, the owner, took great care of me! He made me feel comfortable and confident throughout the whole process! I would highly recommend him to be the one you rent from when you need a U-HAUL truck!

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R. 
Évaluation :
3

The guy who runs the shop was a nice man.

Savannah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

franklin N. 
Évaluation :
4

My only objection to this location really has nothing to do with the location itself. I made my reservation online a week or so in advance and picked a pick-up location based upon a 7:00 am pick-up time. I received a call late in the afternoon on Sunday, the day before my scheduled pick-up day informing me that my pick-up location had changed and that I wouldn't be able to pick up until 9:00. That immediately put me two hours behind schedule on Monday. As a result, I did not get to my destination until 3:00 AM Tuesday morning.

Timothy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

The owner took his time and walk me through everything i would need. He gave me his phone number just in case something went wrong. He was very helpful and professional.

DONNA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD T. 
Évaluation :
5

Very friendly and helpful.

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
1

Be on time for pick-up appointment. Also, work out computer problems so customers don't have to wait for your old computer to boot up. You were polite but it shouldn't have taken past 9:30 to get a truck scheduled for 9.

Perry S. 
Évaluation :
3

Hours of operation were not on with a rental company

JOHNNIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN K. 
Évaluation :
5

nothing ! all went as planned. very nice to deal with, and will use him again!!

ED J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAY Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENT R. 
Évaluation :
5

Great place to rent from. Definitely would rent there again.

gary J. 
Évaluation :
4

you guys did a great job with customer service , so you don't need to change a thing. thank again this was my 2nd time using this service

genevive H. 
Évaluation :
5

Very Helpful and explained everything from insurance to size I would need

paula C. 
Évaluation :
3

Gary was very helpful .

CRAIG P. 
Évaluation :
5

nothing,gary is the best,so willing to help my u-haul experience be smooth and convenient.very knowledgeable in all aspects of equipment rental.recommend his facility.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY A. 
Évaluation :
4

I've rented U-hauls before and this was one of the best pick-up experience I've had. Jerry was knowledgeable and helpful. I would pick this location again if I had the chance.

JASON H. 
Évaluation :
5

Jessie was very knowlegable on U-Haul service. He is very friendly and really aprreciates your business. He really worked with on the time frame that I had to get my mother in law moved. Would recommend him to anyone that needs to rent a truck.

MICHAEL P. 
Évaluation :
4

Have one closer than 40 miles away

Yvonne J. 
Évaluation :
4

Gary was very personable and pleasent during a very stressfull time. He made me feel welcome and relaxed, while explaining everything to me. He also answered all of my questions without having to ask he to explain it diffrently, so I could understand the answer. He was just as nice when I returned the truck. He took his time and I never once felt that I was being rushed through the whole process. He is an access to your company. If I ever have to move again I would return my business to him.

SUZETTE L. 
Évaluation :
5

Garry at Jesses was a complete delight and very helpful with making my experience very comfortable and easy.

FRANK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Dealer was extreemly helpful. Very knowledgable.

GARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
5

Nothing, it was great service, friendly attitude. One could ask for no more!

ROY R. 
Évaluation :
5

everything went well

mary R. 
Évaluation :
5

OWNER VERY NICE AND HELPFULL

JASON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
3

Spoke twice to the guy on the phone, dropped it off during off hours. Let him know the issues with the seat belt & he was appreciative & apologetic.

nina C. 
Évaluation :
5

ABSOLUTELY NOTHING!!! This was by far the best uhaul i have been to. The gentleman who helped me was so kind and polite. thank you for making my experience so nice.

SHERRIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Non les évaluations ont été soumises pour cet établissement.

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