Customer Reviews for Jim Brown Supply Co
(U-Haul Neighborhood Dealer)

243 évaluations

1701 N 25th St   Middlesboro, KY 40965

(606) 248-0316

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(606) 248-0316

1701 N 25th St
Middlesboro, KY 40965

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristy V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristy V. 
Évaluation :
5

Everything went smoothly.

Susie I. 
Évaluation :
3

The truck was dirty and had bugs crawling in cab worse uhaul truck I've ever used.

samuel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
3

It wasn't their fault with everything that happened they was nothing but nice to us

Brooklyn S. 
Évaluation :
5

Thanks to all!

sat S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRISTON A. 
Évaluation :
5

Staff was extremely helpful

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sami F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly M. 
Évaluation :
3

I had to wait quite awhile just to get someone to help me. They didn't walk me out to the vehicle. I had to find it on my own. They didn't point out the previous damage. I took my own pictures so as not to be charged for it.

Kelly R. 
Évaluation :
5

No improvement needed. Easy rental

tim H. 
Évaluation :
5

I paid for an extra day and ended up turning it in early. could not get a refund. Dont pay for an extra day until you turn it back in. thanks

Lois C. 
Évaluation :
2

Better customer service.

rhonda R. 
Évaluation :
5

Nothing, everything was ready when I got there

Marian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Everything went smoothly

KEVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA H. 
Évaluation :
5

Jim Brown supply had a very friendly and knowable staff, they had everything ready on time for us. We received exactly what we were expecting.

Bobbie Gibraltar C. 
Évaluation :
3

TRAILER HAD NOT BEEN SWEPT OUT, GIRL CHECKING OUT TRAILER SMOKED THE WHOLE TIME. TRAILER COULD USE A JACK AT THE FRONT SO IT COULD BE UNHOOKED DURING THE TRIP

Kenneth K. 
Évaluation :
2

Nothing wrong with uHaul or anything. Just a RUDE guy working. Guy was a jack. Also tried to claim I didn't have my license, so I had to have a family member do the process. His name was Randy at the Jim Brown In Middlesboro Ky. Never going back

ISSAC C. 
Évaluation :
1

When I picked up my equipment, the man that helped me was very rude and condescending as we attached the trailer, ontop of that I realized after I got to my location that in the bed of the trailer was a pizza box with slices of pizza still sitting on top of it. They obviously didn't do a check up on the equipment before renting it to me that day. I would not recommend this location to others.

Araya O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Did not have the blankets that I ordered.

Jason I. 
Évaluation :
5

Staff was very helpful.

David H. 
Évaluation :
5

Clean the truck

Wesley B. 
Évaluation :
5

Jim Brown serves the needs of its customers excellently.

ALVAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

I had ordered 2 dozen furniture pads but they only have 9 pads available.

Ryan M. 
Évaluation :
5

Very friendly and helpful staff.

Jun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
4

The service person was excellent, friendly and cooperative. Could not have asked for better.

MARSHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISLEY T. 
Évaluation :
1

received a truck that had been in a wreck, was delayed on getting my packing started. Was given a truck that was almost 2 times bigger than what i rented or i wouldnt be able to move, had to spent 130 dollars to fill up the empty truck, received a fee for extra mileage on the truck because I had to go way out of the way to maneuver a 12 foot truck down streets. I still got the truck back almost 1 day early and with more gas than i received the truck. I want refunded mileage fee

stephen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Very simple check in and out. The lady that checked me in was so kind and professional. The gentleman that helped me connect the trailer to my truck was kind and professional as well. I could tell that both are happy with their jobs and enjoyed serving the people of our community.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy S. 
Évaluation :
4

Auto transport I rented, one wheel strap shown moderate to heavy wear at the tensioner. This should be replaced. UNIT # AT 1444 W.

MURRAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
2

Service engine light on No dolly available even tho I ordered a month ago. Showed up at my appt time and the could not give me a truck for an hour because the man who did the paperwork was not there

eleanore R. 
Évaluation :
5

Very professional and friendly. He Did a walk around inspection and turn over. The transaction was very smooth.

Donald C. 
Évaluation :
3

Inventory not updated, reserved utility dolly and site had none on inventory. Only option was to buy $65 utility dolly from said store.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen R. 
Évaluation :
1

The wait to get truck was long- 45 minutes after online schedule pick up. They did not have the dolly and moving blankets we ordered. The truck can smell like cigarettes- I felt like I was sitting in an ashtray. This was the second dealing with this dealership. First time it was a drop off after a move from Florida. That time they said we did not return dollies, which we did. This time was even worse. Service is awful!! I have dealt with several UHAUL dealers over the years and this location is by far the worst. I personally think they should not be a dealer.

Joan J. 
Évaluation :
3

Did not receive the size I reserved. Stuck with a truck way to big.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE G. 
Évaluation :
5

Super easy return they have a drop box which is fantastic i recomend this drop off location to be put on the page thank you

Alexandria C. 
Évaluation :
4

Really friendly and knowledgable staff. Would rent from here again for sure. Merci.

Chris T. 
Évaluation :
1

Randy Miracle, if pressed to do so, would probably not be able to define the term customer service. Despite my having filled in the online check-in 24 hours prior to picking up the truck, he seemed determined to make me select everything again. I declined. Truck had not been swept out, front or back, from the last use.

Brian P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jess H. 
Évaluation :
5

Jim Brown's was fantastic. But my original rental agreement #27716158 at Crater City in Middlesboro Ky was awful. I had scheduled a rental on line for 10 AM on Saturday the 19th. They never showed up to give me my truck even though it said on the door it opened at 9. Another gentleman was standing there as I pulled up also. I had to find another location to rent a truck. Thank God for Jim Browns. I checked with businesses around the Crater City location and was told that was typical business practice for that location. Again, Jim Brown's was fantastic. The other place has no business representing your company.

Jacqueline L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Very nice to us. Very friendly and helpful. Would recommend this place highly.

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
3

We were charged a safe tow fee of $8 which we never were told about or agreed to.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
2

-have an outdoor lockbox for customers doing remote check-in so they do not have to wait behind customers doing in-person check-in. Alternatively, have more than one employee who can assist U-Haul customers -ensure employees check the rental contract so they know what extra items have been reserved

Jade F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy R. 
Évaluation :
5

Excellent service at this location!! We definitely be using them again.

Amanda P. 
Évaluation :
5

The hauler pulled straight, straps were very well maintained.

Adron W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

amber R. 
Évaluation :
5

Everything went smooth with U-Haul. Couldn't ask for a better experience with your company.

Mary U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Ashely was very friendly and helpful. She answered any questions that I had and she walked me around the truck to verify the condition of the truck prior to me leaving Middlesboro, KY. She explained everything to me in simple terms and I truly appreciate her assistance. The 6 foot social distance was in effect and I complied with it. I'm thankful for these guidelines to keep us safe during the Covid-19 pandemic. I was very satisfied. Thank you !!

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
3

Have more people trained in uhaul business. Had one person that knew how to do Uhaul returns. He was with another customer and had to wait. All though person was very friendly and helpful

Mike R. 
Évaluation :
3

Explain it more how it all works

William B. 
Évaluation :
2

The pick up went great. I had a very helpfully gentleman who answered all of my questions and treated me well. Unrelated to U-Haul rental, On Monday I returned to this location to return a different piece of equipment and was essentially ignored by multiple staff members. I was extremely disappointed with their lack of engagement and overall disregard for a customer. I eventually chased an employee down and rather than take the time to listen to what I was saying she informed me that only one person could help me with that return. I then waited for that person to be available only to be then told they could not help me with the return and I needed to get in line again. I was very frustrated with the disregard they appeared to have for me.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

There's nothing that can be improved the staff are friendly and nice and they get it done quickly

Janet P. 
Évaluation :
3

The place had no one to meet me and again I had to unload my car and put the dolly away with no help

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nacia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick N. 
Évaluation :
2

Took around 40 minutes to check out a truck, which was way bigger than I asked for after being called 3 times to change the truck. I was not charged any extra for this, but on my way I seen a 15 foot truck just like I ordered down the road, which I could assume was available. Cheap, and great service from the U-Haul representatives, does not follow suit at the locations though..

Micheal C. 
Évaluation :
5

The online process for returning the U-Haul needs to be improved. I tried using it, but found it to be a difficult process. I returned the truck around 6:00-6:30 PM the same day that I rented it. I was not able to use the online process at all.

Sharon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Non les évaluations ont été soumises pour cet établissement.

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