Customer Reviews for Jim Brown Supply Co
(Concessionnaire U-Haul dans le voisinage)

193 évaluations

1701 N 25th St   Middlesboro, KY 40965

(606) 248-0316

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(606) 248-0316

1701 N 25th St
Middlesboro, KY 40965

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Auto transport I rented, one wheel strap shown moderate to heavy wear at the tensioner. This should be replaced. UNIT # AT 1444 W.

MURRAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
2

Service engine light on No dolly available even tho I ordered a month ago. Showed up at my appt time and the could not give me a truck for an hour because the man who did the paperwork was not there

eleanore R. 
Évaluation :
5

Very professional and friendly. He Did a walk around inspection and turn over. The transaction was very smooth.

Donald C. 
Évaluation :
3

Inventory not updated, reserved utility dolly and site had none on inventory. Only option was to buy 65 $utility dolly from said store.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen R. 
Évaluation :
1

The wait to get truck was long- 45 minutes after online schedule pick up. They did not have the dolly and moving blankets we ordered. The truck can smell like cigarettes- I felt like I was sitting in an ashtray. This was the second dealing with this dealership. First time it was a drop off after a move from Florida. That time they said we did not return dollies, which we did. This time was even worse. Service is awful!! I have dealt with several UHAUL dealers over the years and this location is by far the worst. I personally think they should not be a dealer.

Joan J. 
Évaluation :
3

Did not receive the size I reserved. Stuck with a truck way to big.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE G. 
Évaluation :
5

Super easy return they have a drop box which is fantastic i recomend this drop off location to be put on the page thank you

Alexandria C. 
Évaluation :
4

Really friendly and knowledgable staff. Would rent from here again for sure. Merci.

Chris T. 
Évaluation :
1

Randy Miracle, if pressed to do so, would probably not be able to define the term customer service. Despite my having filled in the online check-in 24 hours prior to picking up the truck, he seemed determined to make me select everything again. I declined. Truck had not been swept out, front or back, from the last use.

Brian P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jess H. 
Évaluation :
5

Jim Brown's was fantastic. But my original rental agreement #27716158 at Crater City in Middlesboro Ky was awful. I had scheduled a rental on line for 10 AM on Saturday the 19th. They never showed up to give me my truck even though it said on the door it opened at 9. Another gentleman was standing there as I pulled up also. I had to find another location to rent a truck. Thank God for Jim Browns. I checked with businesses around the Crater City location and was told that was typical business practice for that location. Again, Jim Brown's was fantastic. The other place has no business representing your company.

Jacqueline L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Very nice to us. Very friendly and helpful. Would recommend this place highly.

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
3

We were charged a safe tow fee of 8 $which we never were told about or agreed to.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
2

-have an outdoor lockbox for customers doing remote check-in so they do not have to wait behind customers doing in-person check-in. Alternatively, have more than one employee who can assist U-Haul customers -ensure employees check the rental contract so they know what extra items have been reserved

Jade F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy R. 
Évaluation :
5

Excellent service at this location!! We definitely be using them again.

Amanda P. 
Évaluation :
5

The hauler pulled straight, straps were very well maintained.

Adron W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

amber R. 
Évaluation :
5

Everything went smooth with U-Haul. Couldn't ask for a better experience with your company.

Mary U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Ashely was very friendly and helpful. She answered any questions that I had and she walked me around the truck to verify the condition of the truck prior to me leaving Middlesboro, KY. She explained everything to me in simple terms and I truly appreciate her assistance. The 6 foot social distance was in effect and I complied with it. I'm thankful for these guidelines to keep us safe during the Covid-19 pandemic. I was very satisfied. Thank you !!

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
3

Have more people trained in uhaul business. Had one person that knew how to do Uhaul returns. He was with another customer and had to wait. All though person was very friendly and helpful

Mike R. 
Évaluation :
3

Explain it more how it all works

William B. 
Évaluation :
2

The pick up went great. I had a very helpfully gentleman who answered all of my questions and treated me well. Unrelated to U-Haul rental, On Monday I returned to this location to return a different piece of equipment and was essentially ignored by multiple staff members. I was extremely disappointed with their lack of engagement and overall disregard for a customer. I eventually chased an employee down and rather than take the time to listen to what I was saying she informed me that only one person could help me with that return. I then waited for that person to be available only to be then told they could not help me with the return and I needed to get in line again. I was very frustrated with the disregard they appeared to have for me.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

There's nothing that can be improved the staff are friendly and nice and they get it done quickly

Janet P. 
Évaluation :
3

The place had no one to meet me and again I had to unload my car and put the dolly away with no help

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nacia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick N. 
Évaluation :
2

Took around 40 minutes to check out a truck, which was way bigger than I asked for after being called 3 times to change the truck. I was not charged any extra for this, but on my way I seen a 15 foot truck just like I ordered down the road, which I could assume was available. Cheap, and great service from the U-Haul representatives, does not follow suit at the locations though..

Micheal C. 
Évaluation :
5

The online process for returning the U-Haul needs to be improved. I tried using it, but found it to be a difficult process. I returned the truck around 6:00-6:30 PM the same day that I rented it. I was not able to use the online process at all.

Sharon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
5

Drop off was handled well.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mai L. 
Évaluation :
3

They were closed due to 4th of July so we had to leave in the lot

Gloria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emiley B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savanna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim F. 
Évaluation :
4

The truck had some damage to the side. I reserved the truck online but the local provider could not promise that the truck would still be there on the day I needed it. I ordered 36 pads but they only had 20. But the person checking me out was VERY pleasant and helpful.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

I have rented u-hauls in the past and this by far was my best experience. They got me in and out in less than 5 minutes, GREAT JOB!

jack S. 
Évaluation :
5

Have used Uhaul several times in past few months and wonderful service thank you sooo much

MARK W. 
Évaluation :
5

Make sure the gas is on the mark you say it is. That was the only issue cause when i dropped it off i put it back to where it was when i picked it up and had no proof. So i had to pay more gas

travis C. 
Évaluation :
3

I drove from Chicago suburbs to Middlesboro/KY and used less miles than included in the rate. I still was charged the full amount... this might be uHaul practice, but it still was disappointing since I tried to used less miles. A credit would be very nice and customer friendly,

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon L. 
Évaluation :
5

The pickup location was very helpful and wanted to ensure I had a safe trip. I really appreciated the thoughts. Great people great location. The truck was clean but I found it severely lacking in drivability which could cause safety concerns, noise level, and amenities such as cruise control. I would probably rent elsewhere for a truck this size next time and will make that recommendations to others.

terry C. 
Évaluation :
5

Very nice to deal with

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

Friendly staff, explained well and supportive. Can recommend!

Marc P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B. 
Évaluation :
5

Everything was good

Rosemary T. 
Évaluation :
5

Very helpful. Perfect rental experience.

Jeffrey D. 
Évaluation :
4

The truck I rented leaked, everything that I packed was saturated with rain water

Donna G. 
Évaluation :
5

Pet friendly too

nancy K. 
Évaluation :
4

Parking lot was crowded and hard to get to drop off point.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoey W. 
Évaluation :
5

Exceptional experience with great customer service.

Michael P. 
Évaluation :
5

The lady who waited on me at Jim Brown went above and beyond in helping me with this rental and the one I had 2+ weeks prior. Wonderful customer service!!!! she rates a full 5 stars.

DEBORAH B. 
Évaluation :
5

This dealer has an excellent staff!!! Easy to get to.

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Great location well noticed...

Billy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEB G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
1

Charged for insurance didn't ask for

steve T. 
Évaluation :
4

Unit had broken glass and a fair amount of dirt in the unit. Had to clean the unit out before I could use it. Secondly, there were issues with the coupler attaching to the truck. After many efforts, eventually got the unit attached. Same issue when I took the unit back, couldn't get the coupler to unattach from the truck.

Bruce E. 
Évaluation :
3

The first truck would not start. Second truck was out of gas. So I finally got truck #3. I was their over an hour.

bobby J. 
Évaluation :
5

I had a great experience at Jim Brown Supply. They had great customer service and I did not have to wait to get the uhaul. I reserved the uhaul and everything was ready to go when I got there.

Danae P. 
Évaluation :
5

Very nice, very helpful ??

Alice K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

My personal experience was good. The lady who took care of me was very courteous and helpful. I had been in there a few days before working with someone who was renting a truck. We waited at least 45 minutes past our reserved time, because of all the men running around, the only one there that day that could use the U-Haul was gone to lunch. It had been reserved the day before, so there should have been no surprises. Instead we wound up an hour late for a job.

Marshall T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
4

some problems with computer. gave me a deal for having to wait. great people. didn't tell me to fill the tank so i am paying a penalty.

Alan S. 
Évaluation :
5

Great return service.....

billy H. 
Évaluation :
5

Customer service is excellent the young man that waited on me was a fine example of customer relation… I recommend this location five stars

larry L. 
Évaluation :
1

I'll never rent another U-Haul. Learned my lesson the 1st time!

KATLIN H. 
Non les évaluations ont été soumises pour cet établissement.

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