Customer Reviews for JJ Service Center
(U-Haul Neighborhood Dealer)

Évaluation :

4

I've never fully understood how every U-Haul box truck that I've ever rented seems to have a compression leak at the manifold gasket, but they never seem to run smoothly whether they're empty or loaded to be based on van or medium duty chassis's. It's not really a problem, but it never seems like they're operating as efficiently as they could. Just thought I'd mention it. But, overall, I'm thankful for U-Haul's service, equipment, locations and prices (though my most recent rental shot up from 0,79/mile to $1,09/mile). ;-(

Évaluation :

4

The numbers on the truck are hard to read at night. The key box is located is not clearly marked and can be confusing. Too many cars in the parking lot making it difficult to get out of the lot. The truck had serious transmission troubles making it hard to drive.

Évaluation :

5

This Truck needs work. Driver door does not close all the way, overhead door @ rear of truck is HARD to open & close. Lots of rattle noise while driving, something is loose on the truck. Truck in poor condition.

Évaluation :

5

It was a joy to work with this UHaul service location! Everything was ready and we liked that it was all hooked up for us! Thank you! We would definitely use them again!

Évaluation :

5

Vehicle needed inspection. Alignment pulled to left. Lowbeam headlights pointed very high. Not the location's fault.

Évaluation :

5

All is excellent!

Évaluation :

5

Was told to leave keys on the desk and go. Easy process.

Évaluation :

5

Nothing. It was easy enough. I just am one that still would rather deal with a person at a counter than rummaging through my phone.

Évaluation :

5

easy to rent and return

Évaluation :

5

Everything went very smoothly. So easy!

Évaluation :

1

Attendant was rude to the customer in front of me, was then rude to me, and also applied a cleaning fee. I called to inquire and he was rude again, claiming that there was sawdust everywhere in the truck and he spent a long time cleaning it out. I didn't have items inside the truck which would have sawdust, and I also am quite sure that I swept out the truck to an acceptable level, since I typically pay attention to detail well. I believe this guy to be unethical and rude.

Évaluation :

2

The man who managed the reservation was rude right from the beginning. He was impatient and would not even let me speak, but hurried me out of the door.

Évaluation :

4

The return over a weekend makes the place a little to crowded, I do have a hard time putting a 26 feet long truck inside.

Évaluation :

3

I dropped off after hours and the lock box was wide open. I went to put the key through the slot on the front door and the front door was left unlocked, no one in sight or shouting distance. I crossed my fingers and left the key on the desk. Luckily it ended up okay but would not do that again.

Évaluation :

4

Somewhat limited regarding equipment and supply availability.

Évaluation :

3

Not a full service location

Évaluation :

5

I would suggest that an employee go to the vehicle with the customer at pick-up, just to go over any details. I was unable to adjust the side mirror myself and could have used some help.

Évaluation :

1

The operator of this location was not present when I picked up the truck and was summoned by phone by an employee. The checkout was awkward and incomplete as that employee failed to make clear the return procedure which ultimately resulted in an avoidable charge of $20. Adding insult to injury, when I contacted the operator to question the charge he was unpleasant, dismissive and made a false claim about the cleanliness of the truck upon return. As a regular customer of UHaul I was extremely disappointed in this experience and will not patronize this location and will encourage others to do likewise.

Évaluation :

1

The U-Haul had a manifold exhaust leak and was on its last leg... but that wasn't the bad part. We loaded up a 3 bedroom house into the large 26" U-Haul. It rained on way to the new house. when unloading the truck we noticed the stuff toward cab was soaking wet... looked at the roof and saw duct tape on the roof... THERE WAS A HOLE IN THE ROOF and our stuff was soaked!.. I then returned the truck that night, called U-Haul to ask if I should leave the keys there after hours or take with me when I return it in the morning, they said to keep with me. That morning at 8am I get a call from the manager at the location... he is screaming at me for not leaving the keys. I race over there and explain what happened. he said I'm not going to argue semantics with you... I'm to busy.. I said im supposed to check the vehicle and walk around it with you... he said no and just walked away. I then got charged for cleaning the vehicle that was empty. I then complained to U-Haul and they said their vehicles are water resistant, not water proof... I say "their truck didn't resist any water... it welcomed it in!" they said i could fill out 4 pages of stuff but it probably would be rejected... so i just get to write this frustrated review. I 100 % don't recommend this location... the worst.1/5 stars.. as for U-Haul.... ehh 3/5 stars.

Évaluation :

3

Used after hours drop off so can’t comment on location.

Évaluation :

5

Needed an extension of rental. Excellent customer service.

Évaluation :

5

The staff at the drop off location were extremely helpful in facilitating my drop off of the large, 26' super mover truck and trailer. The staff called me and provided advice on the best route to take there and fantastic instructions on the safest way to pull into their facility.

Évaluation :

5

I have rented from JJ before wonderful people. when I tried to request a truck from him this week your website kept switching me to location in Highland Park. I finally called and a very nice gentleman straightened it out . Although he did put on the order that I asked for 2 dollies and I didnt need any.

Évaluation :

5

Love their service

Évaluation :

4

Electronic check-in was terrible as there was a technical error on the last step then took over 25 minutes on hold to speak to someone (who was wonderful-Ruth Carmen. Tried to resolve issue on chatroom and this had errors and then couldn't help me. Also, was told location would be open Saturday afternoon when speaking to rep on 800 number and the location closes at 11 on Saturday and it made my day very difficult.

Évaluation :

5

They were awesome!!!!

Évaluation :

1

When we dropped off the one way rental from Florida we were charged 1 657 for "wrong drop off". Was never mentioned that we would be charged if we left it there. $25 for cleaning, truck was swept out and pads were folded. $33,6 for fuel even though it was returned at the same level when it was picked up. Need to have this refunded. Very poor service.

Évaluation :

3

I would gladly work with JJ Service Center again, but the mobile check-in and check-out experience is a really bad user experience. It is way too complicated... and took 30 minutes to complete. I would not do it again.

Évaluation :

5

Quick and easy check-in; Quick and easy check-out.

Évaluation :

5

Last year I took a 4×8 from Oklahoma to Illinois, less than $165.00. This year, took a 5×8 back to Oklahoma from Illinois, $632.00. You guys are really crooked. I know supply and demand, but your average customer should not be paying for Blue states F'd up political decisions that cause people to exodus at a higher rate. Makes it hard for me to ever want to use UHaul again.

Évaluation :

3

Online check in option was frustrating at best. Don't expect any help from the staff if you have an issue. It took me over an hour to check out the vehicle correctly which tanked my schedule. Opinion only - staff should be familiar with the options Uhaul offers it's customers or they're not a very good representative for the company. Everything else in this experience was at least satisfactory or better. It all worked out in the end.

Évaluation :

1

I was incorrectly charged for an extra day. I've disputed the extra charge with both the rental location and Uhaul. Rental location has been unresponsive in resolving the issue…as has Uhaul.

Évaluation :

5

The entire online checkout procedure needs to be simplified.

Évaluation :

2

Brought truck back with correct fuel, but they charged me additional 9 gallons of fuel. With current gas prices ($5/gallon plus) I say that's unprofessional and wrong.

Évaluation :

5

Easy, fast and affordable. All went smoothly.

Évaluation :

2

I was incredibly disappointed by the check-in process. The app tells me all I need to do is show up on time then I will be able to get in and go quickly. Unfortunately, the app tried to confirm my identity three different ways, none of them working correctly, which tremendously cut into my time with the Uhaul and allowed it so I wasn't able to get the full load that I needed to get before returning the Uhaul. Only when I gave up on the mobile sign-in and went in was I able to be helped by a great person at JJ Service Center. Do not advertise a mobile check-in option if it is not going to work and be efficient. Tremendously sad first time using Uhaul and I do not plan again because of the complete lack of care for my time.

Évaluation :

1

Do not use this location. I have rented from UHaul many times in the past with no issues. This is the first time I have used this location. It is a scam by overcharging customers. Take pictures of odometer and gas gauge as they will try to over charge you.

Évaluation :

5

JJ Service Center especially Jason is really a truly professional with service and care !! I would always refer this location to my colleagues and friends ❤️

Évaluation :

5

They have very good customer service and very helpful

Évaluation :

5

I was having issues in the return, because the app wasn't accepting the pictures. I had to go through the webpage and then it worked.

Évaluation :

3

Easy drop off.

Évaluation :

4

Unable to assess the exterior of the truck before receiving the key due to insufficient room around the outside of the vehicle(fencing and another truck too close). Just a little more space would help. Upon moving and cleaning the snow off, the truck itself was cleaner and newer than expected.

Évaluation :

1

Truck was filthy and had less that a quarter tank.

Évaluation :

5

Away for the pick up station to forward calls to a customer service center for questions and missed picked up policies and procedures.

Évaluation :

1

trucks with check engine light on......durty.....they close when suppose to be open....

Évaluation :

1

The process of picking up the vehicle without support from the location is well intentioned, but the design and execution of the pick up process is flawed. I spent over an hour picking up my vehicle due to process flaws in the verification process. The location at which I picked up my vehicle claimed that once the online pickup process is underway, they are unable to help in any way. I can provide additional feedback as to what parts of the pickup process require attention if you wish to connect with me directly.

Évaluation :

3

To supply reserved items such as furniture felt pads or dolly.

Évaluation :

1

Have better control of dealerships for customers services.

Évaluation :

5

would have liked to know location was online only, would have filled out info on App instead of in the rain trying to figure out, but otherwise easy and equipment was nice.