Just keep up the great customer service and Joe as well as his staff went all out to assist me on renting a 10" truck. It was enjoyable driving the truck to Austin and it was very clean.
Leonard Guerra
Customer Reviews for Joe's Master
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The ability to return the rental on a day the return location is closed instead of scamming your customers into purchasing an extra day.
David ColchadoUpdate location search on U-Haul site it’s incorrect
Melissa Marez JimenezExcellent service
Jose GarciaN.D.
cecilio valladaresThe uhaul truck needs an alignment, moves to the left allot. Wheel wobbles all over the place with resistance.
Jacob HernandezI had a hold for my card the amount was supposed to be 78, but was charge 160 $ and have not been reimburse yet . But other than that everything is great
Amanda MunguiaI had to make three phone calls and waste time in a chat room to get the drop off location changed. When I arrived at the place U-haul assigned....I was told they did not have room to take my trailer. I plead me case and they eventually took it. I fount the whole customer experience to be daunting and painful. I wish there were other options besides U-haul. I need to rent a 26 ft. truck in a month or two. How about giving me a discount for the poor service I experienced?
Steve AtkinsonNothing Joe does a great job each and every time.
Johnny BaizeExcellent; fast and efficient
Estra MendozaIt was all good. Joe always has great customer service.
David EscobarCustomer service was awesome Very knowledgeable in what they do
Leonicio TorresJoe's was friendly and very attentive. Helped unhook trailer faster than quick!!!
Benito GarciaI think ya did great.
ESTEBAN CASTILLOWe only rent from Joe" Rental
Johnny BaizeJoe does you right. I will only rent from Joe’s U-Haul!!!!
Johnny BaizeEverything was smooth.
ELEAZAR ESPIRITUWhen I make reservation on your website, stop relentless barrage of up sales. Its almost set up to trick you into buying some stuff you don't want.
Michael BrandsThe only reason I didn't give it 5 stars is because I paid for the fabric packing blankets and didn't get them. Had to improvise and use comforters and my personal blankets.
Bianca LopezAttitude, unprofessionalism, and TO MANY wrong phone numbers. Hard to get ahold of.
Eden lopezNothing had issues had to return early. But Joe was excellent.
Johnny BaizeUhaul should make sure these locations have proper equipment available. I had reserved some furniture blankets and a furniture dolley and the localtion did not have them. Lucky for me the workers of this location were courteous and very professional and did not charge me for said things.
Jaime MarezNote all existing damage on the contract. Your web site is very slow and at times does not work. Employ more staff to handle calls with problems.
David DiazNothing, everything was super efficient.
Dorian GarbaczJoe's Master was quick and knowledgeable. I appreciated the quick, honest and professional assistance. I will definitely be back to Joes Master for all my Uhaul needs.
JESUS HUERTAGreat customer service!
BRENDA ALVARADOPick up place, computer very slow, after 30 mins.he told us to return in an hour. No blankets as ordered.
San Juanita CampbellMy experience at Joe's was very good. I've rented equipment from this location and never had issues, always great customer service! The dolly was clean, but the ratchet assemblies need some looking into. I noticed part of the assembly had nails in place of pins. The ratchet itself requires lubing or possibly replacing.
Javier CardenasVery easy to rent and drop off
Jose YbarraThank you to joe and the crew ,,,, great job guys
Jose GarciaI set up this rental on line. the personnel who handle the transaction were not very helpfull, and left many questions unanswered. I call again 2 says before the pickup date to confirm a pickup hour since I wanted to be sure, especially for the help I had hired. This next lady was rude, disrespectfull, and non reassuring. If not for the need, I would have cancelled the transaction. I was very disappointed with your on line services!!
Roberto RuizDon’t over charge your customers
javier chamberlainClosed on Sunday so got charged extra day
Alicia AlanizGreat job!
Jesus Sainz-GarciaI would recommend it yo a friend locally not one way trip. You should give us guys a break and every other rental give us a discount.
Jose YbarraThe drop off location was very different from what I selected during the reservation process, No explanation was given.
Oscar AlveradoWe did not deliver our trailer to Edinburg, Texas. We delivered the trailer to the designated location in Bertram, Texas. Edinburg is 300 plus miles from our town. We have been charged over 350 dollars in error. This needs to be refunded to our credit card immediately.
ROSE HAMMETTI will NEVER use this location againX The owner was extremely RUDE, ARROGANT, PATRONIZING and used profanity toward me! I will NEVER use U-HAUL again!!!
cecilia blanchardJoe and his crew are the best
Jose GarciaCounter person was rude, asked about why my moving pads were no with truck said call UHaul. Truck was dirty with boards left in back of truck. Rear door was jammed open with door lock jammed up against roof. Took a while to figure out why door would not go down.
chuck bondreally attentive and easy in and out.
Javier ChamberlainInform them about connection for lights is a 5 prone and ball hitch is a 2" not standard 2,5".
eloy zaragozaPut the correct key in the dropbox please.
Justin NavaThank you for al your help You guys are the best
Jose Garcia