Customer Reviews for Joey's Warehouse Sales
(Concessionnaire U-Haul dans le voisinage)

386 évaluations

704 Holmes St   Frankfort, KY 40601

(502) 223-0822

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h30 pm
  • Sam : 10h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022 - 7/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(502) 223-0822

704 Holmes St
Frankfort, KY 40601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h30 pm
  • Sam : 10h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022 - 7/5/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing great ppls and very courteous... keep up good work... thanks for everything...

Benissa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

When you go in to complete your rental they need to tell you not to put the keys in the drop box until you take a picture of the odometer and fuel gauge. I didn't know to do that and I returned the vehicle after hours and locked the vehicle and dropped the keys in the drop box and then found out via a text that I needed to do those two things.

Nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra R. 
Évaluation :
3

A safe tow fee was added to my rental contract after I declined it while making the reservation. I questioned it before signing and it was removed. Why pit it in the reservation process and then override that? Annoying waste of time.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Keep on truckin'

John P. 
Évaluation :
5

Precheck pictures of vehicle condition were in bad lighting and difficult to see. Not sure what the solution is, but I took my own pics to document condition before and after. Truck drove we'll and was just what I needed. Thanks

William B. 
Évaluation :
5

Great service! Friendly and knowledgeable. Helpful! Will choose this location if UHaul rental is needed again in the future. Merci.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Any issues I had with the other location (2161 Commercial Dr. Frankfort Ky) were my own fault.

Don M. 
Évaluation :
1

Fix your website. It's absolutely unacceptable to have it crash on one of the biggest moving weekends of the year. We ended up paying several people for moving assistance and couldn't get our scheduled truck on Saturday. I was on the phone with customer service for hours and made 4 trips to the site to pick up the truck to no avail. I couldn't pick up the truck until Sunday, when we had no help moving and had to move two days worth of furniture and boxes in one day by ourselves - after paying for the movers' help on Saturday (it wasn't their fault we couldn't get the truck from your company). This was beyond the pale for customer service!

Jane L. 
Évaluation :
3

The truck was awful to drive, needs serious maintenance done. Very scary.

kathline B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stuart O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNDREA O. 
Évaluation :
2

Explain to people that the price can easily go from 29,95 to 70 to 160.

Nakela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor N. 
Évaluation :
5

Very easy process

Alysia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann W. 
Évaluation :
4

The app was not working so I was unable to do an “online” pickup at 8:30AM. Fortunately, an employee happen to come by so he helped me get the truck manually but I'm afraid I wouldn't have been able to go if that didn't happen. Also, we only received 5 furniture pads instead of 6.

Kennosuke M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

This location is fine but the UHAUL customer service line is terrible. We had difficulty checking in and they didn't know how to help us, I was even hung up on at one point.

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Just Make drop box location more easily to see is my only complaint. Other than that the service was great. Great job again Uhaul! 

MICHAEL T. 
Évaluation :
5

Excellent service à la clientèle.

WESLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNDREA O. 
Évaluation :
5

Pre registered….all wen smooth.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

The only problem was the moving service that Uhaul set me up with. Uhaul should no longer recommend the. They were a no call no show. We had to do most all the moving ourselves and caused us to be late returning the truck. That would not have happened, if we had the help that we paid for.

Laura C. 
Évaluation :
3

Make sure you put the equipment in there that people pay for

Daymon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON C. 
Évaluation :
5

I did not have any problems with the pick up location, the problem I had was with Uhaul and the online pick up, it did not work like it was suppost to so I was delated until the store was open. I do not recommend pick up online!

Jana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byron C. 
Évaluation :
5

My only complaint is not really with this location but with the way my reservation was handled. I was supposed to pick my truck at a different location and the truck really ended up at Joey's Warehouse Sales after I had to contact the UHaul customer service number. Up to 15 minutes before I had to pick up my truck I was unsure wether I was going to have the truck or not. Luckily, Joey's had ready very quickly.

Julian V. 
Évaluation :
5

My original confirmed reservation 29659602 time and location for pick-up was Marathon 3527 Lansdowne Dr, Lexington, KY 40517 at 10:00 am Friday 7/16. Late Thursday 7/15 while I was driving from SC to Lexington I received a call from the Marathon location informing me that they did not have the equipment. They informed me that the equipment was in Frankfort, KY. I then had to drive to Frankfort to get the trailer that was confirmed for Lexington. "UNACCEPTABLE - SLACK - IRRESPONSIBLE". I then tried to use the after hours drop off in North Charleston at 4788 Dorchester Rd. The UHAUL app would not recognize my location at the facility. As I felt responsible for the equipment, I decided to pull the trailer back to my home city Spartanburg, SC. This was not an issue with my phone device. All other apps were working properly. I tried to reach someone via the UHAUL support customer service phone number and no one was available. The locations in Frankfort and Spartanburg were more than helpful. However, on a scale of 1 to 10 with 1 being the worst possible experience, I rate UHAUL at "1". As well, It was stated that there was a $50 compensation for UHAUL's failure to deliver the equipment based on the contract. I have not received the $50.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
3

Dropped off after hours. Perdon who booked my reservation was very misinformed. Very disappointing. Many calls to uhaul. Not the best experience.

DEAN ROY P. 
Évaluation :
1

Maybe the agent should focus on one customer at a time. Regardless if she has several businesses where she was talking non stop to other employee in other location through her camera system or whatever it was, one shouldn't have to wait. It felt like I was in her house. Didn't even felt like I was at a office. Would never ever go there again.

Waqas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA N. 
Évaluation :
2

I paid for a dolly and they were supposed to have added some moving blankets and none of these items were in the truck. I also asked for a specific pickup and return location and they had be pick it up from a completely different city and return it to a completely different location that did not even indicate where the key drop off was.

Dilruan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TEAR LENORA-LAWN C. 
Évaluation :
5

Excellent service, very friendly and professional. Wait time was very minimal and very accommodating with very good explanation of the procedure.

MAX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara R. 
Évaluation :
3

improve the time it takes to complete the reservation and drop all the hidden fees because i got charged double for being two hours behind schedule due to this issue.. just glad it's over if there was another company to rent people who are moving can't always afford to get robbed by the moving company.

ANTHONY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Newer dollies and more updated equipment

FANTA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HANKA B. 
Évaluation :
5

Everything was perfect, the truck was fantastic and I will recommend this dealer to all my friends.

mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bronwen C. 
Évaluation :
5

Great service! I was a bit late with returning the truck and they were really nice and very understanding. Fast service, I scheduled online went to the store and had my truck within 3 minutes. Drop off was exactly the same very quick. I would definitely rent through joeys again grade A service!

LaShell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanka B. 
Évaluation :
5

It was great when I got it and out and they were very professional

TERRY R. 
Évaluation :
5

Wonderful people!!!

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Darlene S. 
Évaluation :
4

Rented van. Van was neatly new and easy to drive. Would rent again if need arises.

BARBARA S. 
Évaluation :
5

Très bien

Shante W. 
Évaluation :
3

I did a self drop off after hours so I am unable to rightfully rate the drop off location. I did like the fact that it was 5 mins away from where I needed to move.

LAURA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark C. 
Évaluation :
5

The online order process was frustrating. I could not get several steps to work with my phone. Luckily, Joey's was open. They were extremely helpful. I would recommend UHaul based on the local customer service, not on the online experience.

Regina-Wink S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed S. 
Évaluation :
5

The return process (using the app) was a little tedious, as the app inexplicably had me repeat the entire process 1-2 times. But otherwise was very straightforward. Overall, my experience was extremely positive.

Bryan C. 
Évaluation :
4

Disinfect the cabs of the trucks or vans and leave a paper or sticker in the seats to show that they have been disinfected.

Robin B. 
Évaluation :
1

Poor customer service

Chara S. 
Évaluation :
3

No place to hook straps to and one set of blankets were sopping wet and mildewed.

Caitlin S. 
Évaluation :
5

Everything went smoothly, mobile app worked well when I checked in.

KEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
1

How about get your customer service to not be hateful to your customers and how about making it where if someone has an issue your service could actually help them what is appointment 800 number for help after hours when your people refuse to help me

Miranda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edomnd E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
3

Truck was dirty. Was unable to do rapid pu. The location was closed and we had to wait preventing moving our truck due to time constraints.

Brandie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

I dropped off after hours and used the U-Haul Share to complete the drop off.

George S. 
Évaluation :
5

I wish my pickup location had been close however Joey was very kind and helpful. Thru a scheduling mishap He allowed me to pick up the appliance dolly from his location, which would have otherwise caused me to wait till after the truck was loaded. Great customer service experience.

gary N. 
Évaluation :
5

Very nice and polite. Helpful and understanding

Keenan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

It was a very frustrating experience finding a truck. Poor business model. Technology needs to improve. The ability to track the trucks location would make things easier for the call center to confirm that trucks are at the location they're supposed to be.

jonathan E. 
Évaluation :
5

Clean out the interior of truck so black marks are not all over boxes and bedding.

Jeanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
4

Takes a little time if others are in the store due to only one person was working. He was very friendly which made the wait time tolerable.

Samantha G. 
Non les évaluations ont été soumises pour cet établissement.

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