Customer Reviews for Jones Garage
(U-Haul Neighborhood Dealer)

140 évaluations

448 S Wabash St   Wabash, IN 46992

(260) 225-4829

Heures

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Samedi
    De 8 h 30 am à 12 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/7/2022 - 12/9/2022: 8h30 am à 5h00 pm
  • 12/10/2022: 8h30 am à 12h00 pm
  • 12/12/2022 - 12/16/2022: 8h30 am à 5h00 pm
  • 12/17/2022: 8h30 am à 12h00 pm
  • 12/19/2022 - 12/22/2022: 8h30 am à 5h00 pm
  • 12/23/2022 - 12/24/2022: Fermé
  • 12/26/2022 - 12/30/2022: 8h30 am à 5h00 pm
  • 12/31/2022: 8h30 am à 12h00 pm

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Services dans cet établissement :

Pour nous contacter

(260) 225-4829

448 S Wabash St
Wabash, IN 46992

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Samedi
    De 8 h 30 am à 12 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/7/2022 - 12/9/2022: 8h30 am à 5h00 pm
  • 12/10/2022: 8h30 am à 12h00 pm
  • 12/12/2022 - 12/16/2022: 8h30 am à 5h00 pm
  • 12/17/2022: 8h30 am à 12h00 pm
  • 12/19/2022 - 12/22/2022: 8h30 am à 5h00 pm
  • 12/23/2022 - 12/24/2022: Fermé
  • 12/26/2022 - 12/30/2022: 8h30 am à 5h00 pm
  • 12/31/2022: 8h30 am à 12h00 pm

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I appreciate the friendly and accommodating service I received on a short notice need of a truck! Both Angel and John explained exactly what to do for me to have a successful moving day. I will highly recommend their services for anyone needing it.

Marla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy W. 
Évaluation :
4

Process of return was easy and there was space to maneuver in to park it and easy to find

Roberta R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathie C. 
Évaluation :
3

License plate light was burned out/not working. Proprietor had no way of fixing the problem.

Ron A. 
Évaluation :
5

Office was a literal dump Filthy and unkempt otherwise no complaints

Christopher G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey A. 
Évaluation :
5

This man is awesome no need to change a thing. Great service.

Ginger M. 
Évaluation :
3

Website said open at 8am, reserved the truck at 8am. No one arrived until 8:10 and was told they don't officially open till 8:30. They opened and let us in early as there were 2 others there to check in as well. However the people were very when they checked us in. Also, we were never told it was $1 per mile after 70 miles. She let us know that while we were there. We talked to someone via live chat before making the reservation and the details and specifically asked if there's a mileage charge when picking up and dropping off at different locations and was told no, it's a straight rate and no mileage would be charged. Glad the lady told us when we checked in. Called U-Haul services after leaving to verify and they said yes there is a mileage and we were just never told those specifics.

John J. 
Évaluation :
5

The guy was so helpful. So nice and polite as well. Definitely will use this place again.

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindia N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherrill H. 
Évaluation :
3

Have dollies and blankets available.

Byron N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Did a great job

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Have more trucks of all sizes available. Also if a newer model year truck is rented for a one way trip make sure it is replaced with a truck close to one rented. Thanks

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gina L. 
Évaluation :
4

Things went great. Thanks

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Cant think of anything, the service was Great and the operator was Very helpful, the best experience possible. Merci

david J. 
Évaluation :
5

U-Haul moved pickup location 20 miles to another city, from Marion to Wabash. That was a little inconvenient.

David L. 
Évaluation :
4

The location isn't tidy, it's a garage. It's a bit of a mess but the man running the shop was kind and polite. Went out of his way to be helpful.

Deborah E. 
Évaluation :
5

Air conditioner kept going in and out.

Michael R. 
Évaluation :
5

Excellent service

david J. 
Évaluation :
5

S.O.

Tim S. 
Évaluation :
4

Even though he did not have supplies to purchase so that we would have a proper trailer hookup, he was very nice and helpful. He knew right where an auto parts store was so that we were able to buy what we needed and get right back to him. He also helped with the hookup and the lights. He and his wife were both very nice and helpful.

Colleen G. 
Évaluation :
5

Keep up the good work

david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

River L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
5

Rien

Leona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Very nice people

Donavon W. 
Évaluation :
5

Excellent service

Scott B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah E. 
Évaluation :
2

This location has huge potholes in the driveway. The instructions for the key lock box are vague and need much more clarity for operation; there is nothing in the instructions following the input of the code and an additional turn of a knob is required but the knob doesn't really seem like a knob. Clear instructions would have saved 30 minutes or more. This location was 18 miles from my the beginning location of my move. As a result I had to pay additional mileage.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

John was great. Very friendly. Made it very easy for me. Explained everything. The truck was extremely clean. No hidden fees or additional charges.

Charles D. 
Évaluation :
5

Nice people good place to go if they have vehicles to rent in town I had to go out of town to get a U-Haul truck that end up costing me a lot more money I am not happy about it at all so U-Haul company is not going to do nothing about this comment that I am writing it's a waste of my time

CLIFF H. 
Évaluation :
4

Everything was good

Julie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tre C. 
Évaluation :
5

Very clean and pleasant representative!

Tracey B. 
Évaluation :
2

Fix lights i had lights when I left wabash when I got to my location I had no running,tail lights, brake lights, or turn signals. I called road service and they sent a wrecker and towed it back to rental location and still charged me for the use of a trailer I did not get to use.

Timothy B. 
Évaluation :
5

Guy running the location was very friendly and helpful and was very knowledgeable about the equipment. Don't see a need for improvement.

Samuel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Very customer family. Equipment very clean. Will do business with them again

Amanda M. 
Évaluation :
5

Great service. No issues.

Angela H. 
Évaluation :
1

Argued about trailer wiring, causing us to spend money we otherwise wouldn't have due to trailer lights not working. We were forced to stop early before arriving to our hotel, which made us have to pay for 2 hotels in one night since we could not drive after dark with faulty lights. There was a short in the wiring ON THE TRAILER.

Curtis R. 
Évaluation :
5

Very open and easy drop off thanks

Jeremiah R. 
Évaluation :
1

Had reservation for three days but when I went to pickup they would only let me have the truck one day. It was rented out for next day. Said Uhaul not letting anyone tent for more than 24 hours. No one told me in advance.

Robert T. 
Évaluation :
2

Very rude to customers not helpful

Christie T. 
Évaluation :
3

I put in a reservation online, and the day before pick up was told the truck wasn't available at the location I picked. Then I was told the closest one was 20 miles away from my original pick up location. The inconvenience cost me an additional $60 for mileage. If there is not a truck available, I should have been notified sooner, and I should have been discounted my mileage because uhaul allowed me to make the reservation when there wasn't a truck available, and then waited until the last minute to tell me it wasn't available. I could have went with a different truck sharing company to ensure that I was able to get the vehicle closer to my destination.

Kiana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
4

The exterior of the trailer was not washed. Not filthy, but not clean. Otherwise the experience was excellent. The owners . operators were efficient and courteous. Rent from Jones!

Stephen Q. 
Évaluation :
1

I was supposed to pick the uhaul up from a location close to my house. I ended up having to drive 30 miles to pick it up. You charged me mileage both ways, so just to get the truck it cost me 60 dollars in mileage. There was a note in the key box telling me the seat belts didn't work; that's a violation of indiana law and put me at risk for bodily injury or death. I had no choice but to take the truck. Then the truck wobbled bad and the radio didn't work. I will never use uhaul again and will post my experience on facebook to let everyone know how I was treated. When they called me the night before i got the truck the lady I spoke with was extremely rude!

James H. 
Évaluation :
5

We rented truck from kokomo and found out we had to get truck from wabash. Not good for me but I'm going to rent again in future if needed. Seems to me it was bad communication on your part (u-haul). Thanks

Corey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO P. 
Évaluation :
1

Was required to return equipment at 7 am. This location does not open until 8. Attempted to return using online method but this would not work even after following the online help instructions.....so I returned using the instructions posted on the exterior door of the building (followed them exactly) but they charged a $20 processing fee for not processing the return on the app. Why would you provide after hours return instructions on your door yet when someone follows them charge an extra $20. This place is a rip off.

DALE D. 
Évaluation :
2

Jones garage is not a good representation for U-haul. Although the service was acceptable.

ERIC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
5

Worked out great for our needs and made it easier to complete our project in record setting time.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Get some pads in there. Need them really bad. Someone's not doing there job.

Dave B. 
Évaluation :
3

Improve communication between regional hubs and local businesses. It took half a dozen phone calls to find the truck we reserved because the regional office had moved vehicles around without sufficient understanding of future reservations. It puts an incredible amount of stress on the local business and frustrates customers.

Ross J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen W. 
Évaluation :
5

This location does an excellent job in serving their customers. Entire staff is courteous, friendly and accommodating for your individual truck and trailer rental needs.

Terrence S. 
Évaluation :
5

Very helpful at initial pick-up and assist with hook up. For doing all the information on line prior to the pick up there was still a fair amount of paperwork and information to go through. Maybe it's stream lined from prior practice but didn't feel that efficient. That's a corporate issue not Jones Garage.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Exceptionally clean vehicle and a great locally owned business operated by a family! It was refreshing to see this kind of thing still exists!

Regina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice C. 
Évaluation :
4

Have more equal rates from one state to another. Each state can charge whatever they want I guess. Also, help the U Haul renter's by allowing them to receive enough rental income so that they can keep their equipment in good shape.

KEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ted M. 
Évaluation :
5

They were very helpful and accommodating.

SALLY S. 
Non les évaluations ont été soumises pour cet établissement.

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