Excellent service à la clientèle.
BART J
Customer Reviews for JRCs Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Equipment was dirty and greasy inside and smelled like gasoline inside the trailer nor was it swept out. It had dirt and cardboard stuck in the rails. Outside looked like this trailer had has a hard life. Latch on door had been replaced and the rivet was not flush making it very to open and lock/unlock.
CARL MVery helpful
JOHN Cattendant was useless. Zero assistance given. Needed a 7 pin to 4 adaptor for trailer. One would this is is a common item the store would stock. No. The rachets straps were knotted in the tie-down luckily someone stopped by to help us This is not the location I booked my reservation at I was told in the beginning it was going to be picked up at 8616 l street and it was being brought there. Then received a text saying g it was at this location. I asked why it wasn't as original location theu quoted me I was told we do t move equipment for customers Yet said in the beginning they were bringing on to that location. Communication with uhaul wasn't great but in the end I got the dolly and made it home. Was not a great experience I'm not gonna lie.
ALLEN CThanks for the assist.
JONATHAN FThe truck that we rented had issues. The engine light was on but then a belt kept squeeking. The back door was locked into place but the lock didn't work properly. We were stopped on the highway from a nice man who told us our back door was open!
CINDI DThey weren't super familiar with the car dolly. I had to pay some random guy at a gas station to help us hook it up. They are super friendly though! I have used this location twice and would recommend them regardless!
NATALIE MVery easy to rent AND to drive. Very friendly and helpful customer service at this location.
REBECCA OThe trailer had a bad tire which blew out once I got out on the highway. So I returned it and luckily, they had another trailer, which we just swapped. The lady at the counter was wonderful and I wouldn't hesitate to go there again. But I would suggest placing more gravel or concrete where the trailers park because the tall grass is what made the tire difficult to see.
Howard DStaff was very friendly and helpful. I dropped the vehicle off and was gone in less than 5 minutes.
RENAE EPickup time was 7am(critical time for me) code for Lock box eas incorrect, store opens at 7, employee didn't show up till 8, making my whole day late.... however, very good Truck, this is the first time I've picked up a UHaul that actually had fuel in the tank( full tank) was stoked about that.
Jason SPickup was quick and easy. Staff were helpful and courteous.
BRENT BThe gas station attendant messed up the reservation and counted it as an in-town trip when it was supposed to be a one-way trip, not the mention his English was minimal at best. Corporate would not fix his mistake so I was forced to make an extra 5 hour round trip and waste over an entire tank of fuel. I cannot express how furious I am.
Michael HIn app address is wrong..
Rebecca RThe associate was friendly and efficient
RONALD GThey are very good.
Robert KThe representative tried to make me pay again even though I had already paid online. They were not friendly and did not explain things. I had to hook things up myself because they never came outside. Then 10 minutes after I left, they called stating they needed a picture of it hooked up. At no time did they mention that before or did they come outside while I was hooking it up by myself. They weren't busy either. I was the only one there.
Mary SI made a reservation to pick up a 15ft truck at 11am. I got to the location and the U-haul office was closed. I called the number and they sent me to a location 15 minutes in the opposite direction just to not get reimbursed for the extra miles. I was told I would get $50 off of my bill due to to a "reservation guarantee", I was not. When I entered the truck it looked like someone had spilt there drink all over the door.
Nathan RThe people at JRC's are very courteous and the trailer worked out great, thanks!
Kevin GJRC’s Express was very friendly and assisted me with the entire process, would highly recommend them to anyone.
Tony ESeems answering the phone was not in anyone's job description. After calling the normal line I called your helper line and all he could do was call the same number I did.They didn't answer him either. I drove across town and there was plenty of help. The guy behind the only OPEN counter was telling stories to the couple 2 groups ahead of us. How hard is it to say either "I'm sorry. Customers are waiting I have to make this brief" or announce more help is needed post haste? There were 3 lady employees around the corner either all on break or just visiting. It's NICE you have people THERE. EVENTUALLY they help you.! And they all seem to know what they are doing. Waaaay better than many places today.
George KFast service.
William KEasy and quick! Very helpful!
Mitchell GNothing, keep up the good work.
TRACY VNothing I can think of.
Kory SSuper easy to grab a truck and do what I need to. The staff was very nice and expedient on getting me out the door!
Kyle JAll good.
CHRISTOPHER MEveryone was very friendly and both pick up and drop off were quick and efficient.
Theodore PPerson had no idea what to so when I showed up and had to call someone...told me which trailer to get. Once home the next day to load I noticed the door wouldn't shut and it was xmas day and everybody closed...had to tie the door shut to make the trip. And the next day when went to turn in they were closed...
Dan MAll is good.
Todd MEverything was perfect.
Gene MHarder to get to after the state of NE limited your access from highway 75 but this is the closest location to Plattsmouth.
DAN HJust coming and support local businesses They are so friendly
Julio MThe owners at this location were so kind and helpful!
Laure RExcellent location and very helpful staff - great experience.
Eric WPick up was easy. After hours drop off was even easier, lock box was easy to find. Staff was super nice and explained everything to me.
Amanda YGreat support.
Walter GEverything was just as explained on the website and ran perfectly. The location as nice and the employees extremely friendly, knowledgeable and helpful.
Russell BAlways maintain professional courtesy.
john mGreat service and great people!
CHRISTOPHER MNothing to add. Convenient and easy process.
DANIEL RExcellent service.
James C