Customer Reviews for JRs Professional Services
(Concessionnaire U-Haul dans le voisinage)

564 évaluations

3617 N Main St   Fort Worth, TX 76106

(817) 820-0711

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 12h pm
  • Mer - Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(817) 820-0711

3617 N Main St
Fort Worth, TX 76106

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 12h pm
  • Mer - Dim : 9h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The lady I spoke was very prompt and very helpful.

Susan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio P. 
Évaluation :
3

Location was good and the person was very helpful and accommodating.

scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Amazing experience once again!

Pamela M. 
Évaluation :
5

Everything was excellent

BILL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
5

Service was fast and very friendly. Would recommend. Great service.

Sylvia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAELA S. 
Évaluation :
5

Amazing experience once again!

Pamela M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

De Leon N. 
Évaluation :
5

This was probably the easiest rental I've ever experienced. Because the availability of my vehicle was in question two different individuals reached out to assure me I would have what I needed first thing in the morning when I arrived. And I did.

DALYNN C. 
Évaluation :
3

The place was dirty and smelled

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney B. 
Évaluation :
1

Clean the vehicle. This vehicle was the worst I have ever rented from anywhere! It smelled horribly and the inside had some sort of pet hair on the seats. It was full of sand inside the outside was muddy all over with bird poop all over it. No one would answer the phone when I called or answer the door when I bought the truck back an hour before closing. Also I would like to receive my 50 guarantee back. This was not the location I originally reserved but got a phone call the next day that the vehicle I originally reserved at a closer location was not available. I think this warrants my 50 guarantee to be paid out. I will never use nor recommend this location ever again.

Sheldon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey J. 
Évaluation :
4

Nothing.

Michael L. 
Évaluation :
4

Very friendly service. However, the trailer was dirty, covered in Quick Claim stickers, and smelled terribly of cigarette smoke inside. We used quite a bit of Lysol and Febreeze to prepare it for moving household items (including clothing and other fabrics) across country.

Aaron V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
5

The truck was filthy inside and smelled like smoke.

Emeshia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

She was so sweet! This is our new go-to UhAul location! Wishing you God's blessings!

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalynn T. 
Évaluation :
3

Outlet to charge phone didn't work. Truck wasn't cleaned at all.

Natalie M. 
Évaluation :
5

This location didn't require that you go through the absolutely horrid process of returning it via mobile. For that alone, I recommend this location.

Dylan S. 
Évaluation :
5

Christina was incredible!!! Excellent customer service and filled with kindness and went above and beyond with a truck rental experience. Absolutely would rent from this location again without hesitation. Thanks for helping the moving experience be better!!!!

Jose P. 
Évaluation :
4

The only problem I had was that truck would not go more than 30 mph

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Christina was amazing and made the check in and check out process so easy. Thank you for making one part of moving easy.

TONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliza H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Darius I. 
Évaluation :
5

The service was awesome they let me get the U-Haul little bit earlier than the time I booked it and everything was clean very understanding people. I would definitely recommend them to friends families and use them in my future

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marty M. 
Évaluation :
3

I never saw a real person, I had to hook up, test and verify that the equipment was operating by myself. Although it all worked out, testing lights by yourself is difficult and time consuming at best. One tire I had to air up twice, once right after I picked up the equipment.

Vance P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayden C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guiovana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
3

Honestly I had no issues that I know of. Everyone was kind and professional.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

I made the mistake of reserving the wrong truck online, when I got to the location and realized my mistake, a quick phone call and Christina (sorry if I misspelled) got me sorted out, ANDsaved me over $70!!!

Tyler G. 
Évaluation :
1

1st..the location I picked the trailer up from was fine. This was not the problem at all. Now the problems were many...to many to probably fit into this space...YOUR WEB SITE IS CRAP !! I could not get through it very well at all.. I know I am not alone in this....as when I was at the original location...there were at least 6 count them ,6 people in front of me who also complained about your site....all were very disgusted and expressed it to the location employees who really have other g to do with your I. T. department...who really all need to be FIRED... The site is way to complicated .... way to long ...to many emails and text... resection don't mean a thing ???? This needs to be corrected !! You need to shorten the process. considerably.. My time is as valuable as yours and you are being paid for this....I however am not... Please make this way shorter and MUCH MUCH easier to navigate... !! Possibly you could let the store itself make the reservations and not so.e ,880 number who really seems to have no clue what the inventory is at the location they make the reservation at....??? Also the location whenever possible should be left up to the customer and not the phone operator who even though your computer may say a location is the closest ??? REALLY HAVE NO CLUE... When you go by zip codes you really have no idea what location is closest...as most maps goes from post office to post office and do show the actual location of the customer. In reality DOES NOT GIVE YOUR PEOPLE THE ACTUAL LOCATION OF THE CUSTOMER....SO HOW WOULD THEY KNOW WHAT STORE IS THE CLOSEST TO THE CUSTOMER ??? TOTALLY VERY BAD POLICY !! NOW FOR MY BIGGEST PROBLEM WITH YOUR YOUR PROCESS......IF YOU HAVE TO CHANGE A PICK UP LOCATION... PLEASE INFORM THE CUSTOMER BEFORE HE GETS TO THE LOCATION... AND NOT 5 MINUTES BEFORE PICK UP....YES THE CALLED ME AND LEFT A MESSAGE SHORTLYLY BEFORE I ARRIVED AT THE ORGINAL LOCATION ...YOY NEED TO PUT IN AS MUCH EFFORT TO ACTUALLY TALK TO THE CUSTOMER AS YOU EXPECT THE CUSTOMER TO DO WHEN THEY ARE TRYING TO RENT YOUR EQUIPMENT !! YOU DONT ACCEPT PHONE MESSAGES TO MAKE THE RESERVATION... IF YOU CHANGE ANYTHING ON THE ORGINAL ORDER... AS THE CUSTOMER DOES TO REACH SOMEONE WHEN RENTING YOUR EQUIPMENT.....VERY SHODY WAY TO DO BUSINESS AND CERTAINLY MAKES THE CUSTOMER FEEL NOT APPRECIATED...AT ALL...I THINK THE ATTITUDE AT UHAUL NEEDS TO BE EVALUATED...IT SEEMS THAT YOU THINK BECAUSE YOU ARE A LARGE AND KNOW CO.PANY THAT YOU CAN JUST TAKE YOUR CUSTOMERS FOR GRANTED ?? As of this time... I would never recommend your company to even an enemy... I had to drive so far to pick up and return the equipment....I FEEL LIKE YOU OWE ME MONEY.... NOT ONLY FOR THE HASSLE, THE GAS...ALSO MY TIME... YOUR TIME IS NOT THE ONLY PEOPLE'S TIME THAT IS VALUABLE !! THE CUSTOMERS TIME AND EFFIRT IS ALSO... SO IN REVIEW.. I FEEL AS YOUR TOTAL RENTAL PROCESS NEEDS TO BE REVIEWED AND CHANGES NEED TO BE MADE....AT THIS TIME I WOULD NOT RECOMMEND UHAUL... TO ANYONE.... EVEN MY WORST FRIEND....I HOPE THIS WAS HELPFUL...and I am looking for changes in the future...so I will not have to use a different company... Have a great day and show this to your boss... possibly he or she is under some different illusion of how smoothly they may think the process is...NOT SO MUCH.....!! Thank You...

DONALD N. 
Évaluation :
5

I am more than pleased with this location. No complaints. Try them out and you will not be disappointed.

RYION C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn B. 
Évaluation :
1

WE WERE SUPPOSED TO HAVE A 10' VAN, BUT WERE TOLD WE WERE GOING TO BE IN A 10' BOX TRUCK INSTEAD, AND THE PICK UP WOULD BE AT A DIFFERENT LOCATION. I WAS TOLD THE NEW LOCATION WAS ONLY 2 MILES UP THE ROAD, BUT IN FACT IT WAS MUCH FARTHER THAN 2 MILES. WHEN WE ARRIVED TO PICK UP THE 10' TRUCK, WE ENDED UP IN A 12' TRUCK. THE TRUCK WAS DIRTY AND WAY TOO BIG FOR OUR NEEDS. HOWEVER, ON TOP OF THAT, AND PROBABLY THE WORST, THE AIR CONDITIONER DIDN'T WORK AND THERE WAS A HEAT INDEX OF 107 DEGREES IN TEXAS! I DO WANT TO POINT OUT THAT OUR POINT OF CONTACT PERSON WAS EXTREMELY NICE, BUT THAT DIDN'T MAKE UP FOR THE REST OF THE DEBACLE.

Michael H. 
Évaluation :
4

Check to make sure a dolly is inside the truck before leaving if renting one. Notify the customer if the equipment is unavailable before arrival.

Lisa R. 
Évaluation :
5

I would liked to have Uhaul personnel on site for people like me that are not as smart as my smart phone. Overall everything was easy after I figured out why my phone kept saying memory was full and it took me 20 minutes to finish my return. This location had a better selection than the one walking distance from my house.

richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita R. 
Évaluation :
5

Great service, very helpful, and easy to use.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise C. 
Évaluation :
5

Amazing customer service!

Sarah H. 
Évaluation :
5

One of the tires was low, I had to bring it from lot to gas station to fill tire.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

They were awesome! My truck wasn't available and they did everything they could to get a truck and make it work!

Tonya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN ARISPE C. 
Évaluation :
4

I had to go to this location after the location I originally was renting from didn't prepare my truck. They were absolutely wonderful and I really appreciated their help.

Lafe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent C. 
Évaluation :
5

Nothing great job

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer S. 
Évaluation :
5

highly recommended very friendly staff and the best that they also speak spanish

OLGA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie B. 
Évaluation :
2

A mess from the start. Had erroneous information on my contract, gave me different equipment then requested, truck was filthy, had quarter of a tank of gas when contract stated it has half. Just a bad overall experience. Uhaul in general is now questionable.

Jesus R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexey S. 
Évaluation :
5

Best experience ever with a rental

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Urbano B. 
Évaluation :
2

The guy who helped me was good but the location lot was tiny and had a lot of u-haul equipment and other vehicles in it. Was raining when I can back and had to park in a mud hole. Got a car hauler One of the ratchet straps for the tire had been cut off and did not notice till I pulled it out of the ratchet. Had to make do with some straps I bought

Bryan D. 
Évaluation :
5

It's hard for me to work the website to request a tow dolly it was an hour process and a pain in the ass probably won't go through uhaul until this is fixed

Bradley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jorge P. 
Évaluation :
1

We called to make sure someone was there. They said they were. We fit there and no one was there. We called again and they said to drop the trailer anywhere. This was 6'x12' tra striker and both of us together couldn't lift it. We had to call a third time to get someone there to help. It was not a good business and we won't use them again.

Elizabeth B. 
Évaluation :
2

Was not there, had to pickup myself.

Mark and Betty L R. 
Évaluation :
3

The inside on the trailer was greasy and dirty.

gil J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trashell C. 
Évaluation :
5

Prompt, curtious, expedient, and A+

Ronald H. 
Évaluation :
5

Great people, fast and simple process

Jasmin A. 
Non les évaluations ont été soumises pour cet établissement.

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