Le client n'a pas laissé de commentaire.Jason D.
Customer Reviews for JRs Professional Services
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lollipop with rentalRAY R.
Le client n'a pas laissé de commentaire.Angelnae H.
Le client n'a pas laissé de commentaire.emily G.
Le client n'a pas laissé de commentaire.Arin D.
The lady working at the front desk was very nice and helpful. She helped me reschedule my rental and was very professional.Patrick D.
We weren't told until we arrived that the 20' truck we reserved was not available. This was after we were already instructed not to go to our original location because they no longer had the truck we reserved. Surely it was known before we arrived at our second rental location that the truck was unavailable. We were then told the 20' and 26' weren't available within 50 miles. It is understandable that UHaul can't control when people drop their trucks off, but it is not understandable to wait to notify your customers until they arrive on site. We had to wait around for 30+ minutes just to be told we had to take a 15' truck or wait till the next day. We were then charged the full rate for the 15' truck. The shorter truck forced us to make multiple trips and with the current gas prices ended up costing me more money (let along several more hours). Typically UHaul does a good job but without given proper notice to your customers I'll be hesitant to use UHaul in the future.Spencer L.
Le client n'a pas laissé de commentaire.Darrell E.
Le client n'a pas laissé de commentaire.Trent S.
Christina was the best in the world, and because of her I will always use you in the future.Chad J.
The truck was not at the location and we had to wait nearly an hour for it to be returned and prepped for usCaleb B.
Le client n'a pas laissé de commentaire.robert W.
Christina is great to work with getting the truck.Charles U.
Wash the windowsSuzanne H.
The lady who checked me out was great, a real 10 out of 10. She took her time with me made sure the equipment was good to go and all my needs were met. Will be sure to go back next time I need a truckWilliam Y.
I wouldn't change a thing. So helpful on everything!!brian B.
No answer for number or door. Only way equip was dropped off was employee was seen outside. Otherwise apparently location seemed closed.Kirk P.
Keep doing what your doing, service was excellent.Anthony G.
Le client n'a pas laissé de commentaire.Mario H.
Le client n'a pas laissé de commentaire.Tommy Z.
great experienceNorm D.
Awesome people great customer serviceNick B.
The lot was not so much desirable in terms of accessibility. Service was great, and the covering blankets were not available for my order, I had to go buy them at Home depot. Still, it was a good experience in my view.Paul R.
My agent was a blessing. Very professional n fast. Will definitely use them again at J.R enterprise on N Main Street... I believe her name was Karen... Thank you so much. I will definitely recommend family n friends Lisa A.
Fast and great service at this location. Very helpful to all types of users. I have rented from this location 3 times, and drove passed 3 other Uhal locations to get this this location.Wendell R.
Nothing. Christine was proactive in reaching out to me to ensure the contract was executed and I had everything I needed. The trailer was set up in a position that easily allowed me to pull up, hook up, and go. I was in and out in 5 minutes. Thank you for a great rental experience, I'll definitely be back!PETER A.
Le client n'a pas laissé de commentaire.Beverly T.
Le client n'a pas laissé de commentaire.KALICIA C.
Christina, my Uhaul agent on Main St, was absolutely the best ever! Our of every business dealing in my life, no matter what the product or service, I've never experienced such great customer service. She was very friendly, professional, courteous, knowledgeable and personable. Though the contact was short, she'll be someone who I'll never forget because of the impression she gave me. If everyone operated a she did, this world would be much better. Thank you for everything and I'd truly drive farther away to do business with her just because of this!John J.
Le client n'a pas laissé de commentaire.Paige R.
Le client n'a pas laissé de commentaire.Dominique S.
Nothing, excellent service!Mariano G.
Le client n'a pas laissé de commentaire.liz L.
The lady I spoke was very prompt and very helpful.Susan A.
Le client n'a pas laissé de commentaire.Antonio P.
Location was good and the person was very helpful and accommodating.scott W.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Michael M.
Amazing experience once again!Pamela M.
Everything was excellentBILL D.
Le client n'a pas laissé de commentaire.KAREN L.
Service was fast and very friendly. Would recommend. Great service.Sylvia M.
Le client n'a pas laissé de commentaire.RAFAELA S.
Amazing experience once again!Pamela M.
Le client n'a pas laissé de commentaire.De Leon N.
This was probably the easiest rental I've ever experienced. Because the availability of my vehicle was in question two different individuals reached out to assure me I would have what I needed first thing in the morning when I arrived. And I did.DALYNN C.
The place was dirty and smelledCarolyn H.
Le client n'a pas laissé de commentaire.Whitney B.
Clean the vehicle. This vehicle was the worst I have ever rented from anywhere! It smelled horribly and the inside had some sort of pet hair on the seats. It was full of sand inside the outside was muddy all over with bird poop all over it. No one would answer the phone when I called or answer the door when I bought the truck back an hour before closing. Also I would like to receive my 50 guarantee back. This was not the location I originally reserved but got a phone call the next day that the vehicle I originally reserved at a closer location was not available. I think this warrants my 50 guarantee to be paid out. I will never use nor recommend this location ever again.Sheldon C.
Le client n'a pas laissé de commentaire.TODD E.
Le client n'a pas laissé de commentaire.Tracey J.
Very friendly service. However, the trailer was dirty, covered in Quick Claim stickers, and smelled terribly of cigarette smoke inside. We used quite a bit of Lysol and Febreeze to prepare it for moving household items (including clothing and other fabrics) across country.Aaron V.
Le client n'a pas laissé de commentaire.Patrick N.
The truck was filthy inside and smelled like smoke.Emeshia B.
Le client n'a pas laissé de commentaire.Brandie C.
Le client n'a pas laissé de commentaire.Angela H.
Le client n'a pas laissé de commentaire.Pamela M.
She was so sweet! This is our new go-to UhAul location! Wishing you God's blessings!Pamela M.
Le client n'a pas laissé de commentaire.Vincent S.
Le client n'a pas laissé de commentaire.Stacey D.
Le client n'a pas laissé de commentaire.Jalynn T.
Outlet to charge phone didn't work. Truck wasn't cleaned at all.Natalie M.
This location didn't require that you go through the absolutely horrid process of returning it via mobile. For that alone, I recommend this location.Dylan S.
Christina was incredible!!! Excellent customer service and filled with kindness and went above and beyond with a truck rental experience. Absolutely would rent from this location again without hesitation. Thanks for helping the moving experience be better!!!!Jose P.
The only problem I had was that truck would not go more than 30 mphJohn M.
Le client n'a pas laissé de commentaire.TIMOTHY O.
Le client n'a pas laissé de commentaire.Rafael U.
Le client n'a pas laissé de commentaire.Lisa D.
Christina was amazing and made the check in and check out process so easy. Thank you for making one part of moving easy.TONY L.
Le client n'a pas laissé de commentaire.Eliza H.
Le client n'a pas laissé de commentaire.Jacob P.
Le client n'a pas laissé de commentaire.Darius I.
The service was awesome they let me get the U-Haul little bit earlier than the time I booked it and everything was clean very understanding people. I would definitely recommend them to friends families and use them in my futureChris M.
Le client n'a pas laissé de commentaire.Olga D.
Le client n'a pas laissé de commentaire.Marty M.
I never saw a real person, I had to hook up, test and verify that the equipment was operating by myself. Although it all worked out, testing lights by yourself is difficult and time consuming at best. One tire I had to air up twice, once right after I picked up the equipment.Vance P.
Le client n'a pas laissé de commentaire.Kayden C.
Le client n'a pas laissé de commentaire.Alberto C.
Le client n'a pas laissé de commentaire.Christina C.
Le client n'a pas laissé de commentaire.guiovana S.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Aaron M.
Honestly I had no issues that I know of. Everyone was kind and professional.Susan C.
Le client n'a pas laissé de commentaire.Jesse D.
Le client n'a pas laissé de commentaire.Jeffrey C.
I made the mistake of reserving the wrong truck online, when I got to the location and realized my mistake, a quick phone call and Christina (sorry if I misspelled) got me sorted out, ANDsaved me over $70!!!Tyler G.
1st..the location I picked the trailer up from was fine. This was not the problem at all. Now the problems were many...to many to probably fit into this space...YOUR WEB SITE IS CRAP !! I could not get through it very well at all.. I know I am not alone in this....as when I was at the original location...there were at least 6 count them ,6 people in front of me who also complained about your site....all were very disgusted and expressed it to the location employees who really have other g to do with your I. T. department...who really all need to be FIRED... The site is way to complicated .... way to long ...to many emails and text... resection don't mean a thing ???? This needs to be corrected !! You need to shorten the process. considerably.. My time is as valuable as yours and you are being paid for this....I however am not... Please make this way shorter and MUCH MUCH easier to navigate... !! Possibly you could let the store itself make the reservations and not so.e ,880 number who really seems to have no clue what the inventory is at the location they make the reservation at....??? Also the location whenever possible should be left up to the customer and not the phone operator who even though your computer may say a location is the closest ??? REALLY HAVE NO CLUE... When you go by zip codes you really have no idea what location is closest...as most maps goes from post office to post office and do show the actual location of the customer. In reality DOES NOT GIVE YOUR PEOPLE THE ACTUAL LOCATION OF THE CUSTOMER....SO HOW WOULD THEY KNOW WHAT STORE IS THE CLOSEST TO THE CUSTOMER ??? TOTALLY VERY BAD POLICY !! NOW FOR MY BIGGEST PROBLEM WITH YOUR YOUR PROCESS......IF YOU HAVE TO CHANGE A PICK UP LOCATION... PLEASE INFORM THE CUSTOMER BEFORE HE GETS TO THE LOCATION... AND NOT 5 MINUTES BEFORE PICK UP....YES THE CALLED ME AND LEFT A MESSAGE SHORTLYLY BEFORE I ARRIVED AT THE ORGINAL LOCATION ...YOY NEED TO PUT IN AS MUCH EFFORT TO ACTUALLY TALK TO THE CUSTOMER AS YOU EXPECT THE CUSTOMER TO DO WHEN THEY ARE TRYING TO RENT YOUR EQUIPMENT !! YOU DONT ACCEPT PHONE MESSAGES TO MAKE THE RESERVATION... IF YOU CHANGE ANYTHING ON THE ORGINAL ORDER... AS THE CUSTOMER DOES TO REACH SOMEONE WHEN RENTING YOUR EQUIPMENT.....VERY SHODY WAY TO DO BUSINESS AND CERTAINLY MAKES THE CUSTOMER FEEL NOT APPRECIATED...AT ALL...I THINK THE ATTITUDE AT UHAUL NEEDS TO BE EVALUATED...IT SEEMS THAT YOU THINK BECAUSE YOU ARE A LARGE AND KNOW CO.PANY THAT YOU CAN JUST TAKE YOUR CUSTOMERS FOR GRANTED ?? As of this time... I would never recommend your company to even an enemy... I had to drive so far to pick up and return the equipment....I FEEL LIKE YOU OWE ME MONEY.... NOT ONLY FOR THE HASSLE, THE GAS...ALSO MY TIME... YOUR TIME IS NOT THE ONLY PEOPLE'S TIME THAT IS VALUABLE !! THE CUSTOMERS TIME AND EFFIRT IS ALSO... SO IN REVIEW.. I FEEL AS YOUR TOTAL RENTAL PROCESS NEEDS TO BE REVIEWED AND CHANGES NEED TO BE MADE....AT THIS TIME I WOULD NOT RECOMMEND UHAUL... TO ANYONE.... EVEN MY WORST FRIEND....I HOPE THIS WAS HELPFUL...and I am looking for changes in the future...so I will not have to use a different company... Have a great day and show this to your boss... possibly he or she is under some different illusion of how smoothly they may think the process is...NOT SO MUCH.....!! Thank You...DONALD N.
I am more than pleased with this location. No complaints. Try them out and you will not be disappointed.RYION C.
Le client n'a pas laissé de commentaire.larry K.
Le client n'a pas laissé de commentaire.Evelyn B.
WE WERE SUPPOSED TO HAVE A 10' VAN, BUT WERE TOLD WE WERE GOING TO BE IN A 10' BOX TRUCK INSTEAD, AND THE PICK UP WOULD BE AT A DIFFERENT LOCATION. I WAS TOLD THE NEW LOCATION WAS ONLY 2 MILES UP THE ROAD, BUT IN FACT IT WAS MUCH FARTHER THAN 2 MILES. WHEN WE ARRIVED TO PICK UP THE 10' TRUCK, WE ENDED UP IN A 12' TRUCK. THE TRUCK WAS DIRTY AND WAY TOO BIG FOR OUR NEEDS. HOWEVER, ON TOP OF THAT, AND PROBABLY THE WORST, THE AIR CONDITIONER DIDN'T WORK AND THERE WAS A HEAT INDEX OF 107 DEGREES IN TEXAS! I DO WANT TO POINT OUT THAT OUR POINT OF CONTACT PERSON WAS EXTREMELY NICE, BUT THAT DIDN'T MAKE UP FOR THE REST OF THE DEBACLE.Michael H.
Check to make sure a dolly is inside the truck before leaving if renting one. Notify the customer if the equipment is unavailable before arrival.Lisa R.
I would liked to have Uhaul personnel on site for people like me that are not as smart as my smart phone. Overall everything was easy after I figured out why my phone kept saying memory was full and it took me 20 minutes to finish my return. This location had a better selection than the one walking distance from my house.richard D.
Le client n'a pas laissé de commentaire.Rita R.
Great service, very helpful, and easy to use.Jeff W.
Le client n'a pas laissé de commentaire.Denise C.
Amazing customer service!Sarah H.
One of the tires was low, I had to bring it from lot to gas station to fill tire.JENNIFER M.