Évaluations des clients JT Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de JT Auto

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Michael T. le

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The Email online invoice Emailed to me indicated total amount was $87.57....however my credit was charged $102.76..!!!!!. the before and after gas notes confirm that the truck was returned with almost 1/4 tank MORE than when it left ..... I replied to Uhaul yesterday as to what the add'l $15.19 was for ?.....no response yet One wonders - - what is the Rental location ( JT Auto ) charging extra for .... who else have they dinged also ? When can I expect a credit of $15.19 back ?

nthony M. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Kathy L. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Lynn H. le

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Have installed ramps in smaller trailers like in larger ones ant trucks for ease of loading!

robert C. le

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Costumer service mannerism would be great rof this location and checking Ni trailer when turned in whether eb on phone or online.

Terrence F. le

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Plug should have been replaced. The guy jab to bend it back to make it fit.

Christina H. le

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Le client n'a pas laissé de commentaire.

Douglas M. le

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Original reservation was for Lake Avenue in Brockport, NY. They are not open on weekends. I was lucky to have had Colby street with the truck I needed. Had to reschedule a truck. Lost 2plus hours of move time.

ANTHONY S. le

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Have more vehicles available at location. A minor problem, with the trailer I rented, could have delayed me seriously with no back-up available.

Casey P. le

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The app was absolute trash, it refused to let me leave the truck or pick it up as the app wouldn't register when I was pressing to find my current location.

Ronald W. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

samantha W. le

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So the guy lives behind his shop in a camper. He said he sent me an email with a code for the key so he didn't have to come into the shop because he had a late night at the red wings game (insert eye roll emoji) ....... I still have not received that email . He had , no joke, rolled out of bed and came in the shop to get me the key and fill out the paperwork. so weird. The truck was clean , but it drove terrible, anything over 40 and it shook like the front end was going to fall off it. Could use some break work as well. I have used U-Haul 4 or 5 times . And this is the worst experience i've ever had , it's nothing terrible but just not professional. If needed I will use U-haul again but will absolutely NOT use this location . CREEPY !

Jeffery H. le

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We reserved a 15 ft and recess 26 ft. It was a little intimidating to drive such a large vehicle, but we managed. Please credit me back the $10 for the furniture pads that you forgot to include with the truck.

John J. le

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I am hard of hearing and I have trouble with people who have axcent.

Markette M. le

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When I showed up around 12:40 to pick up the truck at the Brockport location using the online checkin, I was met with a “your reservation has expired, please call [so-and-so]”, so I did and got a voice mail. I approached the office and was met with a locked door, even though the rep who’d called me on Friday assured me they would be open until 2pm, which is what a sign on the door also confirmed. A woman inside - without letting me in - said to someone else “there’s someone here” and then I waited a few minutes before the door was unlocked. The man behind the counter knew I was coming, but told me he was about to leave for the day since I had mobile check in. I explained that I was told they’d be open until 2pm, somehow my reservation was now expired, and he went through the steps I’d done previously to set me up with a rental. I don’t think the 20 miles the rep who called me Friday promised me were carried over to the new reservation.

Lynn W. le

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Check out was quick and easy. Everything was ready to go. The truck was clean and appeared well maintained. Personnel was very nice.

Paul K. le

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The agent who covered the rental process and the contract was extremely thorough and very polite.

Richard F. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Joe S. le

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Le client n'a pas laissé de commentaire.

Jean W. le

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Le client n'a pas laissé de commentaire.

patrick T. le

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Nothing!! They were very helpful, courteous and extremely professional from the minute we walked in until we drove away. I would highly reccomend any local or one way travelers to use this location!!

Pam E. le

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Le client n'a pas laissé de commentaire.

jonathan G. le

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Le client n'a pas laissé de commentaire.

DeeAnna B. le

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Le client n'a pas laissé de commentaire.

Terry E. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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Everything was fine, nothing I can think of to help improve the experience.

Christopher D. le

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Uhaul itself was disappointing. I bought the insurance and it did not cover the mail box I hit. Why did I even pay for it?

Josh P. le

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Le client n'a pas laissé de commentaire.