Good service!
Maria C
Customer Reviews for JT's Wheels N Deals Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The check engine light was on which made me somewhat anxious. The place was great though.
Michelle WQuick and easy process, very friendly crew and the puppers looking out from the office was nice too. Good atmosphere, cool place.
Steven FQuick and easy dropoff only did not know where to put rental truck but personnel offered to put in the correct parking location
JOHN PEVERYTHING WAS VERY EASY, PICK UP AND DROP OFF
WILLIAM KThe QR code required at the pickup site is on a piece of paper and is severely faded. Unable to scan. Had to call customer service, which was helpful but it was a unnecessary lengthy process. Had to go out of the app, refresh and even sign out completely.
LEAH CVery helpful and no complications whatsoever
JORGE GThere was no personnel to assist with return
Tyler RThank you.
PATRICIA M5th time I have rented from them... Always an easy experience
Todd RJ and T wheels and deals are always the best. They are friendly and helpful. Highly recommend them
Ethel DThe location took care of my needs. I had to switch the rental size and they made the change with no problem. Thanks
LONNIE SOutstanding customer service great equipment made my move easy thank you U-Haul
THEODORE HGreat customer service
Yolanda CVery unprofessional very rude and disrespectful you couldn’t pay me to use this location ever again.
LISA CNever a problem
Richard WThe location I picked up was great and the attendant was super friendly. However, my experience booking with U-Haul on line was horrible! I got switched locations 3 times and the 4th time I was offered a different truck because the one I reserved wasn’t available. Then when I got to the pick up location the gentleman said old me that U-Haul never placed a reservation for me. Thankfully they had a truck available for 6 hours I could use. If I would have known I would went with Penske .. i understand mistakes happen sometimes but this was not pleasant. Everyone was friendly but over all my experience was not pleasant at all.
Gabriela Mquick and efficient customer service. Rental truck was very clean and well maintained
JEFFREY TThe site to upload pictures continuously said error every time I tried it.
MINDY EGiving details to find lockbox for the keys
Jennifer ESubject: Dispute of Additional Mileage Charges Due to Reservation Error To whom it may concern, I am writing to formally dispute the additional mileage charges that were recently applied to my U-Haul rental. While I understand U-Haul has policies in place for excess mileage, I believe this charge is unfair in my case due to circumstances beyond my control, which originated from a shortfall on U-Haul's end — not mine. When I placed my reservation, I explicitly scheduled both a 10ft box truck and a 5ft x 9ft utility trailer with a ramp, set for pickup at 11:00am. This reservation was confirmed in advance through the U-Haul mobile app, which clearly stated that both the truck and trailer would be ready for pickup at that time. I planned my day around this confirmed setup, including a time-sensitive appointment to meet a seller at noon. However, upon arriving at the U-Haul distribution center promptly, I was met not only with disorganization but also with an employee whose conduct was unnecessarily rude and judgmental. That alone was frustrating, but the real issue came when he informed me that the trailer — which I had already reserved — was not available. This was not a result of any action on my part. The delay was caused because the previous renter had failed to return the trailer on time. This is something entirely outside my control. The employee confirmed this when he phoned the previous renter, who gave an indefinite estimated return time of 1.5 to 2 hours. This was unacceptable for my schedule, and waiting would have disrupted my carefully planned timeline. The employee then tried to help by calling nearby U-Haul locations to locate another trailer. One was found — but it was 35 minutes away. Faced with no viable alternative, and with my original reservation broken through no fault of my own, I agreed to take the truck and drive to the alternate location to pick up the trailer. I did so only because I had no choice if I was to stick to my pre-planned schedule and avoid further disruption to my day. Let me be very clear: I did not ask to alter the pickup location, nor did I request or initiate this change. It was presented as the only workable option in a situation caused by someone else's failure to return equipment on time. I took on the additional drive — and thus the added mileage — in good faith, assuming U-Haul would not penalize me for a situation I neither caused nor could have prevented. Weeks later, I was charged for that additional mileage. I find this deeply unfair. I was forced to deviate from my original plan because U-Haul could not fulfill the terms of the reservation it confirmed. In fact, I did what any responsible renter would do — I adapted to the situation, stayed cooperative, and ensured your equipment was still used properly and on time. In a way, I helped solve a problem caused by another customer’s inconsiderate behavior and U-Haul’s lack of contingency planning. Penalizing me with additional charges feels like punishing the wrong party. This situation does not reflect negligence or misuse on my part. It reflects a customer doing everything right, and still being charged for a shortcoming they didn’t create. If anything, I deserve to be credited for the added inconvenience — not billed for it. Therefore, I kindly but firmly request that these additional mileage charges be removed from my account. I’m happy to provide documentation or further detail if needed. I hope U-Haul will do the right thing and uphold fairness in situations where its systems fall
Alexander BThe app didn’t allow me to take pics but I have them on my phone
Theresa CVery easy and nice overall experience
WILLIAM JThe low tire light was on when I picked up the vehicle. So that was a bit of a pain. I put air in tire, but the light came back on. Otherwise, a good experience.
Christina GThe best in the town’s
EDGARD LI used the app for the return so never interacted with anyone at this location.
DAVID CN/A
MICHAEL CWhen the attendant is out of the office, it would be helpful to have a button to press like a door bell to alert him that someone is waiting in the office
Robert LI didn’t know if the truck was going to make it. I only went about 5 miles .
Kelly HThere was no one there I dropped it off during off hours on Sunday instead of Monday morning early no issues other than the app didn't work
MICHAEL CThey didn't have any moving blanks in stock. Other than that, it was fine.
TIMOTHY RSuper nice guy at front. Ended up with new U-Haul. Easy pick up and drop.
Daniel CYour agent was very informative and pleasant to deal with and if I need to rent again I will definitely use the location again.
DONALD SProcess was easy and professional.
DAVID SProcess was easy and professional.
DAVID SYour agent was very informative and pleasant to deal with and if I need to rent again I will definitely use the location again.
DONALD SSuper nice guy at front. Ended up with new U-Haul. Easy pick up and drop.
Daniel CI don’t remember the name of the individual who checked me in for pick up , but he was very helpful and the whole process was unexpectedly fast. Thank you for being awesome and accommodating when i needed to keep my suv partked there. Also, drop off was a breeze as i was met with another individual at the time I brought the cargo van back. Love this location and I really do appreciate the kindness of the staff 💛
SELENA MMy experience was perfect. I was last minute request… needed an auto transport trailer. They were very accommodating, safe and thoughtful during my check out. Great Job!
TODD KSuper easy and convenient process! I prepared everything ahead on line, picked up my keys and truck and returned!
JOANNE EThey made the drop off extremely easy. Thank you.
TIMOTHY CGuy at location was miserable.
AARON YGreat service every time I rent here! Thank you!
CHRISTOPHER SLower the per mile charge. Maybe charge 50.00 to rent the van and 1.00 per mile. $1.99 a mile seems a lot. I paid more to rent a 9’ van then the 10’ truck. For just a few less miles.
PAUL EI received a truck with a broken glass, fallen off parts, very unsanitary and just disgusting to be charged 148.00
Tiffany DAbsolutely accommodated my rental needs and then some. Great folks to work with!
DANIEL MCost per mile is a bit ridiculous. It is $1 more per mile than when we rented last summer. Local UHaul has no control but National needs to reduce this.
ALAN KMake it easier to get the truck when the place is closed
Sonja HMy Experience at JT's Wheels and Deals was great. No waiting or hassles. We were in and out with our trailer rental in about 15 minutes.
PAUL FProfessional, courteous & reliable. Well worth my time. JT Wheels has my patronage for Uhaul trailer rentals!
DANIEL M