Le client n'a pas laissé de commentaire.Andrew W.
Customer Reviews for JT's Wheels N Deals Ltd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.WILLIAM S.
I was in a jam and needed the truck for a few extra days, the first day was fine but when I called a second time to extend my rental the people on the phone were rude and nasty and didn't want to help me. If you rent a truck for a day or two it's great but don't get into a jam because they don't care just get that truck back!!Robert T.
Le client n'a pas laissé de commentaire.THOMAS S.
keep doing what you are doing .WILLIAM M.
Le client n'a pas laissé de commentaire.L B.
No furniture blankets that I paid for. Pickup location was changed on me twice and this place was it so I had to drive 1:30 mins out of my way to pick up trailer here.Justin H.
Le client n'a pas laissé de commentaire.GEORGE A.
This location was excellent. Très sympathiques et professionnels.LAURIE B.
Le client n'a pas laissé de commentaire.Bob H.
I highly recommend checking in online. It makes the process so much easier for everybody. It took longer to hookup the trailer than it did to do the paperwork. JT's will be my go to U-haul dealer for any of my future rental needs.JOHN B.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Gary O.
Le client n'a pas laissé de commentaire.AARON H.
Le client n'a pas laissé de commentaire.EDWIN C.
My experience was horrible and attempts to call customer service were unsuccessful due to long waits up to 90 minutes. I requested a call back and was called back but hung up on. My equipment wasn't working correctly and it required a call to roadside assistance. Overall my experience with renting a trailer was negative from beginning to end.DESTINNE P.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.SUAMY M.
Le client n'a pas laissé de commentaire.MICHAEL S.
nothing - great experience! Thanks!Paul M.
Le client n'a pas laissé de commentaire.NATHAN A.
pick-up was very easy and there were no issuesBill H.
Excellent Customer Service!!!MICHAEL M.
Le client n'a pas laissé de commentaire.STEPHEN R.
I can't think of anything else they could have done.STEPHEN E.
I ordered furniture pads and they didn't have anySTEPHEN S.
Again easy drop off using the uhaul app.THOMAS C.
Le client n'a pas laissé de commentaire.MARK M.
I was charged 40 $for an extra day. I did NOT request an extra day & dropped off the truck the next day, per contract. When I initially rented the 1-way rental, U-Haul changed the original pick-up location & I was told that I had 15 additional miles & another day to drop off the truck. I used neither. Please send me a refund or adjust the charge(s) to my credit card, as I've already paid the bill before seeing the receipt. Merci.FRANCIS K.
Le client n'a pas laissé de commentaire.Geoff S.
Tires were worn unevenly/poor shape. But they held.CLAY R.
Le client n'a pas laissé de commentaire.SAMANTHA W.
Le client n'a pas laissé de commentaire.Brandon F.
Le client n'a pas laissé de commentaire.Maureen M.
I am not sure if JT's had any control over this situation or not- the office staff was everything we could have asked for. However, we requested a 10' truck for the last leg of our move and were provided a 15' truck. While in some ways the additional space was helpful, we were unable to turn down and park on the street we lived on (a narrow, residential, Philadelphia street that we parked a 10' truck on the day before) and ended up having to carry our haul half a block to load it onto the truck, which slowed down the move significantly. Being charged for an additional day after having the move take longer because of something we did not request only added to the frustration.Isaac W.
Le client n'a pas laissé de commentaire.GEORGE D.
Le client n'a pas laissé de commentaire.ALAN D.
Windshield wiper fluidMANOEL M.
I didn't receive the dolly I ordered but was still charged for itIVONIA E.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.MARIACARMEN C.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.Brenda S.
The gentleman was very helpful pleasant and politeEliot S.
Everything was greatJeffrey C.
Le client n'a pas laissé de commentaire.Angel M.
Le client n'a pas laissé de commentaire.janet F.
after my previous experience, this was like a different company. The truck was there, clean, and ready to go. The keys were in the lock box. Everything went smoothly except, once again, the app, my pickup failed at the last step, fortunately the folks at TJs were happy, and able, to get me on my way.William T.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.MICHAEL L.
Nice place. Thank You,MATTHIAS L.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.MATTHEW L.
Le client n'a pas laissé de commentaire.Robert T.
My location was changed 3 times from my original booking and this resulted in confusion between sites and extra time, miles and phone calls. I was supposed to get 200 free miles and this did not seem to occur on my billing statement when I was charged. Also it was very difficult to get someone at the customer service number.Joel A.
Le client n'a pas laissé de commentaire.ANGEL C.
Le client n'a pas laissé de commentaire.DAVID J.
This is the second time that we rented a UHaul at one location, received a reservation # and arrive to find no truck available. In this instance we were sent to another location not far away but the first time we were left high and dry. Your booking system is grossly flawed and leaves a customer in the lurch without a care. Having nothing to do with the kind people at this location, we will NEVER be renting from UHaul again.Rocco B.
Transmission was sticky might need to check soonaJOHN M.
Le client n'a pas laissé de commentaire.NANCI A.
Le client n'a pas laissé de commentaire.HODA E.
Drop off could not have been easier....was the best....all I needed to do was to provide the key and he did the rest! Was even in earlier than hours on line stated!GREGORY H.
I was a little frustrated with the drop off site being changed on me. The Uhaul representative that was helping me out initially provided a drop off very close by, but this was eventually moved to the Pottstown location which is less convenient. The remote dropoff was helpful.Beat J.
The drop off process was very inconvenient. We were not informed that we would have to take pictures of the inside of the truck before completing the return process. We had already dropped the keys in the return slot before we finished filling out the return survey, so there was no way for us to take pictures of the inside of the truck. It would have bee nice if we had been informed of this step before we returned the keys.Zachary T.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.Haitham A.
The friendly service was much appreciated.Richard H.
Very friendly staffCharles G.
Le client n'a pas laissé de commentaire.CANDICE S.
The gentleman that helped me at JT's Wheel's was wonderful, quick and efficient! I highly recommend this place for u-haul rentals!KELLY B.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.JAMES M.
The location that I rented from was great. Now onto the negative part: WHY WOULD YOU SEND A EMAIL STATING "NOT RETURNED UHAUL EQUIPMENT" THE NEXT DAY TO THE CUSTOMER BEFORE YOU CONTACTED THE RENTAL LOCATION? You place un-needed worry and stress on the customer by having them wonder what happened to the equipment that they returned. This seems like a very very poor business model. Also I won't even get into how rude the customer service person was when I called to inquire about that email.DALE G.
My original reservation was changed by you, to pick up at this location. This delayed our move by 2,5 hours, and added 3 hours to our already long day. I was not at all satisfied with this change, especially since I made my reservation a month in advance. In addition, this location had no supplies, so I had to pick up my moving pads at another location. Very time consuming and unsatisfactory!ADELE G.
Le client n'a pas laissé de commentaire.suamy M.
JUSTIN AND FRANK AT J.T.WHEELS "U-HAUL" DO A GREAT JOB! THIS WAS MY SECOND TIME RENTING "U-HAUL" EQUIPMENT FROM THEM. THEY DO A GREAT JOB AND HAVE GREAT SUPPORT TOO! BILL- POTTSTOWN, PA.WILLIAM K.
Le client n'a pas laissé de commentaire.Allen R.
owner was there and very nice and friendly would rent there again if neededLorraine K.
Le client n'a pas laissé de commentaire.LISA T.
The truck was extremely dirty inside and out. It smelled horrible and had gnats in it. The windows and windshield were filthy. There was several spots in the back that had some sort of dried liquid stuck to the mat. I told the gentleman at the location all of these things. He apologized and I appreciated that, but I will never use this location again. Really disappointed and disgustedJAMES S.
Justin was grea!!!!!!tdavid L.
Dropped the trailer off did not have interaction with anyone at this facility.Chris C.
Very professional establishment.Rosemarie B.
Le client n'a pas laissé de commentaire.Bernard L.
Le client n'a pas laissé de commentaire.TYRONE R.
Le client n'a pas laissé de commentaire.BETTY B.
Give proper customer care service such as haw can one drop truck after closing hoursMUSHTAQ Q.
Justin was polite and knowledgeable from the first contact to finish. He made sure the process was smooth, the equipment was 100 %, and addressed all questions. Highly recommend JT's Uhaul services to everyone!Maxine W.
Le client n'a pas laissé de commentaire.ERIC S.
I will avoid U-Haul in the future if I can. 15 min before my scheduled pick-up time in Limerick - I received a text that I had to pick up in Pottstown. Very poor management of resources by U-Haul and lack of consideration of customer need. I picked the day of move BASED ON LIMERICK van availability.tHOMAS M.
Le client n'a pas laissé de commentaire.MARK C.
It's not clear where to drop off the key at this location for off-hours return.JOHN E.
Le client n'a pas laissé de commentaire.GREGORY P.
Le client n'a pas laissé de commentaire.Joseph S.
I'm not sure if the guy that help us knew the van was dirty. My husband drove the van to our house and once I got home he said the van small terrible. The van smelled AWFUL. I used clorox wipes to wipe it down, swept out the back of the van and had to spray lysol to try and cut the smell. We should have check it before we left the location. (our mistake)Michael M.
Worst experience everTaylor K.
I can not think of anything that needs to improved with uhaul Rental location. But some of the other area. uhaul locations should not be in uhaul renting business....David H.