Le client n'a pas laissé de commentaire.David C.
Customer Reviews for Junction Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ladysmith, BC V9G1L9
Services dans cet établissement :
- Mon–SunDe 9 h am à 4 h pm
Heures d'ouverture spéciales
- 12/24/2023: 8h00 am à 12h00 pm
- 12/25/2023: Fermé
- 12/26/2023: Fermé
- 12/31/2023: 8h00 am à 12h00 pm
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had a great experience from the island over to the mainland. Some confusion with the booking but Uhaul worked with us and made everything work. Price was great for what we needed!randy B.
Le client n'a pas laissé de commentaire.Robert K.
Charged a full day for dropping off a little lateAllan L.
Le client n'a pas laissé de commentaire.Chris Y.
The gentleman running the location was very friendly, personable and overall great to deal with.Would highly recommend this location.JONATHAN D.
Drop off was simple and quick.Matthew L.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Kyle K.
Le client n'a pas laissé de commentaire.Shane M.
See previous comments about the terrible customer service experience from uhaul.Michael A.
Le client n'a pas laissé de commentaire.John H.
Friendly staff but computer system they use seems to be very cumbersome to use and slowRandal B.
Le client n'a pas laissé de commentaire.Calvin B.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.Fred B.
Le client n'a pas laissé de commentaire.Rachel M.
Not open for drop-off. Service from U-Haul was atrocious. Long wait times on phone. Employees unable to access or change reservation information. Asked for phone call from U-Haul on return. Still haven't received one. Cheap rental but prob spent 6 hours on phone with hangups and no resolution stillbrenda J.
Le client n'a pas laissé de commentaire.Doug R.
Le client n'a pas laissé de commentaire.Michael W.
I was the first customer that day and the agent was training a new worker so the process took quite a bit longer than expected. If the training could have been completed on line or somewhere else or perhaps after office hours, there wouldn't be any delay for the customer.Byron W.
Le client n'a pas laissé de commentaire.Duncan S.
I rented a trailer to haul my trike however I don't have enough clearance on the sides and didn't want to risk it, so I took it back the next day and got all my money back . Thank you for that. The person at desk was very nice and easy to deal with. kudosAl G.
Take a business and customer service course..Wayne H.
Le client n'a pas laissé de commentaire.Keith B.
Tell me how much is the per mile or per kilometer rate before I leave Uhaul with the truck.Kirk C.
Le client n'a pas laissé de commentaire.Tara K.
Le client n'a pas laissé de commentaire.Robert B.
Have used this location many times - always a great experience.Joseph D.
All in all a great experience.Wayne J.
Le client n'a pas laissé de commentaire.tyler P.
We were so pleased with our service and courtesy. Equipment well maintained. WE were so grateful in a time of need. Thank You to your staff.Wanda H.
The person at the facility was friendly and helpful. Wasn't given much of a choice for drop off location,tried to enter closest available place but wouldn't accept. Had to drive an extra 45 minutes to drop trailer.plus gas. Dispatch didn't help at all. they would not let me self drop off and claimed if I did and trailer was stolen that I would be responsible, not what u-haul sent me and not what I was told when I phoned a 1-888 number. There is a major disconnect between web site and what USA and Canada seem to find acceptable. Not satisfied at allLarry L.
Fire the kid whom was working Saturday April 29th, 2023 at the duncan location on Boys road. Uhaul was not available as promised and he told us that we had to figurenit out and walked away.Melissa H.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Mark S.
Junction is my preferred location for any UHaul needs & have recommended them to several people.Allan W.
Le client n'a pas laissé de commentaire.Sierra N.
Le client n'a pas laissé de commentaire.Lynn-Dell G.
Le client n'a pas laissé de commentaire.Bob L.
Le client n'a pas laissé de commentaire.Deejay V.
U-Haul's reservation system is pathetic. I reserved the 6x12 trailer about 4 weeks prior pick up. about 3 days prior pick-up I checked in on line. Day before pick up I have been informed that closest trailer is in Golden. WTF??? I understand U-Haul cannot guarantee availability in the location but sending me for the trailer all the way to the boarder is ridiculous. After while we found a Trailer on Vancouver island which cost me an additional $350 just to pick up. Very unhappy with the service and reservation system of U-Haul.JAN A.
Le client n'a pas laissé de commentaire.Andrew D.
Great person to deal withDarrell M.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.Saurabh S.
Le client n'a pas laissé de commentaire.Vonda C.
Nothing to change. The guy running the location site was filling in for someone on vacation and he was great. It had snowed almost 2 feet of snow the night before and he had it cleared off and ready to go so that I could ensure I could catch a ferry. Really great service.Sky M.
Le client n'a pas laissé de commentaire.Wayne T.
Not charge me additional to the agreed upon and prepaid amount. We did math to figure out the km. I gave extra gas when I returned it. I also performed repairs mid trip. Please remove my second invoice as confirm with me. I have asked for calls and nothing has been receivedzachary P.
Le client n'a pas laissé de commentaire.Tammi F.
Le client n'a pas laissé de commentaire.Dave P.
Le client n'a pas laissé de commentaire.Loren G.
Great serviceRobert K.
Great service, vehicle was available and the pickup process was fast and easy.Jacques B.
See above.Florentn M W.
The interior hadn't been cleaned in a while other than trash removal. There were a used pair of socks in the cab which could have easily been removed if it had been cleaned/checked.Garrett S.
Clarity of contract, I felt rushed out the door and wasn't made aware of the time my rental was due back.Blayke A.
The customer service was really amazing! Thanks so much!!!Shannan M.
Le client n'a pas laissé de commentaire.David L.
James was very helpful and had the truck warmed up and in good clean condition for us when we arrived to pick it up.Jason S.
Dropped off after hrsTrevor S.
Le client n'a pas laissé de commentaire.CARLA A.
Gordon is a very helpful person and made my moving experience much less stressful .Robert K.
Friendly helpful solid people!David S.
I had an appointment to pick up in Duncan which was canceled the day before pick up which caused panic due to moving and ferry schedules. Unhappy with that part of the service for sure as it caused stress during a move.Sandra H.
Appreciated clear info, best deal model and the kind and patient service.Emily H.
Le client n'a pas laissé de commentaire.Bronwyn K.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Ed F.
Spent almost 2500 dollars renting equipment for my move. 1 cube truck and 2 auto transport trailers. 1 auto transport had a bad tire, 1 auto transport had no working brakes and truck had no power. Would not go up hills.Christopher T.
I would suggest honour your customers contractâ€¦ make it easier to talk to a repâ€¦.. I say this as I had a not so nice dealing with you folksâ€¦Charles H.
The location was closed but we were able to drop off anyway. So, thanks.bruno H.
Le client n'a pas laissé de commentaire.Matthew S.
Great staff. Your online processing application is mediocre. I've worked in IT for 35 years. Your system needs work!Murray G.
Gord is a great guy and went out of his way well above and beyond to help and make our experience an easy and comfortable one with U-Haul.Robert K.
Excellent serviceColin G.
Eliminate the stress out of a one way rental by making sure the renter will have a trailer to complete their move and not leave them hanging til the day before the pick up day. I had to travel over 100 klms to pick up my trailer and fortunately because I was pushy and picked up my trailer 4 days early because dispatch felt bad that I had booked the unit in May. We were looking at leaving a lot of possessions behind if we didn't get the trailer. My daughter is on a limited budget for her move so renting a truck was not in the picture. A lot of stress was removed when we knew we were getting a trailer.MIKE G.
Excellent service à la clientèleBrenda F.
Le client n'a pas laissé de commentaire.Ron O.
Le client n'a pas laissé de commentaire.Robert K.
Guy Was great ! Drop off was simple , equipment was clean and trouble free.Ryan B.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Robert K.
Great service and helpful advice - plus the quote was almost to the penny, so no surprises! It made our experience a pleasant one, so easy and very reasonable in cost.Denise F.
Le client n'a pas laissé de commentaire.Daniele D.
Le client n'a pas laissé de commentaire.Thunder L.
Le client n'a pas laissé de commentaire.Yvonne C.
So niceDaniele D.
Customer service was excellentRichard B.
The Uhaul website was glitchy when I was trying to drop off after hours (took pictures and then reloaded and pictures were gone after I dropped key in slot) - I didn't realize there was an extra charge for after hour drop off but my friend was only available the same day to drive it there for me so I didn't have much of a choice.Noah O.
The Junction Mini Storage and U-Haul Rental, in Ladysmith, is an exceptional well maintained facility. Everything looks so clean. My experience of renting the 15 ft U-haul was unbelievably flawless. Jim explained all the necessary details and paid very much attention that all his procedures were followed. This is recommendable. Thanks for a good experience. George JahnGeorge J.
Le client n'a pas laissé de commentaire.Kari-An M.
Refunding gas money seems like the right thing to do.Kaeli Y.
great service and advise on purchasing the needed supplies and using returnable blanketscheryl S.
This unit has a small problem with right front brake caliper...the sliders are squeaking. also, rear wheel well has a factory flaw with the seal, you can see the ground through the hole in the well. Nice van otherwise. FBFred B.
The guy at the front said we were missing a furniture dolly, thought we never had one to begin with & never got reimbursed for the amount we paid for the rental of one that we never got.Paige T.