Truck was on empty, dolly and furniture pads were not in truck. This business did not have the truck ready for rental. It was booked several weeks in advance so absolutely no excuse that it wasn't ready.DAVID B.
Customer Reviews for Junction Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ladysmith, BC V9G1L9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - dim : 9h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Both the particular trailer and dealer location were perfect for our needs. Very happy!SYDNEY P.
We booked in NANAIMO, called to confirm and was told equipment would be moved to NANAIMO and when we went to pick up, we were told we had to pick up in LADYSMITH. So we drove to Ladysmith to go back to Nanaimo to load up. Do betterMAXWELL H.
Le client n'a pas laissé de commentaire.Garrett D.
Absolutely nothing, keep up the excellent worktony D.
Le client n'a pas laissé de commentaire.DARREN G.
Le client n'a pas laissé de commentaire.KEVIN K.
You can change the operating system that the dealers have to work with, it is a complete joke and the system that you have for payment on a rental is worse than a joke .It is very sad that a corporation such as you have such terrible operating and payment system.Kyle G.
Don't email me 24 hours before my pickup to tell me that you've cancelled my reservation. That is simply not on. A reservation is a reservation.JAMES T.
Le client n'a pas laissé de commentaire.JENNIFER K.
I needed to return the truck early (after business hours) which was easy enough to do but I didn't have my phone on me and when I tried doing the online return later from home it prompted me to use the phones location to ensure it was in the right spot- but I was no longer there! The user should be able to pick a spot manually from a map rather than use the phones gps. I phoned in the return the following morningChristopher B.
Service was great . This is the second time we have rented from this location and both times we have found the rental experience to be smooth and very efficient.CECILIA R.
Le client n'a pas laissé de commentaire.Samuel J.
The Location was good. The U-Haul System was down and would not take any information. It took far longer than was required to process the transaction because of this. The U Haul agent who booked the reservation had no idea the location was closed on the day I required pick-up, the reservation was for the wrong amount of time that I booked for. I had to travel at least 30 min to pick up and drop off but drove past several other outlets that had the same equipment sitting on the lot. Very poor service from U Haul that was only made up for by the understanding of the agent at Junction Mini Storage, Not happy but there were no other options and the cost quoted for a 1 way rental of a trailer, almost 2100 dollars was unbelievable, especially to move 400km to a major center.. never again,Kevin C.
Overall is was a great rental experience.The customer service rep was great, knowledgeable and accommodating. We were 10 mins late returning and he stayed late even though we could have left the trailer after-hours. Thank you very much! KathleenKathleen H.
Le client n'a pas laissé de commentaire.COLIN C.
The cup holders were full of spilled coffee which was really gross. Overall the experience was great and the fellow at the storage place was great.John M.
It was a pleasure renting from this Staff person and outlet.. very easy and smooth and professional service .CECILIA R.
We needed a trailer for a one way move and went through great hardship to return the return only trailer.LAURA H.
The manager would not give us the truck we were assigned- he said it was dirty. He then gave us a truck that was not cleaned - we physically had to use our own Lysol wipes in tge interior- absoluteky disgusting! Then, he swept out the back as it was covered in dirt and hay? The vehicle was in poor mechanical condition abs stalled twice while going downhill. If we are COVID positive as a result of this rental- we will let BC HEALTH know about the state of vehicles rented from your Ladysmith location.MARIA H.
Friendly. Clean. Organized. Helpful. Considerate. Thank you gentlemen!!Joel D.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.George K.
Attempting to get an extension from the website was next to impossible. The checkout process once at the dropoff site was easy and quick.Lee H.
I don't know what to suggest with your service. I was happy with the service I received.JACQUELINE E.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.Kenneth D.
As usual everything went smooth, The manager Gord goes the extra mile to ensure comes together . ThanksBRIAN N.
Le client n'a pas laissé de commentaire.Douglas M.
Excellent service and definitely will return when in need of your servicesWILLIAM S.
Friendly, knowledgeable and helpful. Great experience!ERIK J.
Le client n'a pas laissé de commentaire.noni V.
The staff was very helpful and efficientGordon M.
Le client n'a pas laissé de commentaire.BRAD S.
Super efficient and easyKaren D.
My UHaul experience for this truck rental was flawless, and dealing with Gord at Junction Mini Storage was easy, COVID-safe, and a great pleasure. Keep on doing whatever you've been doing to attract and keep quality local independents like this!GEOFFREY D.
Pre booking seems to be best overall. Gives a person a chance to make plans!TIMOTHY P.
Le client n'a pas laissé de commentaire.GARY V.
Le client n'a pas laissé de commentaire.ANGELA J.
Le client n'a pas laissé de commentaire.LAUNA S.
I wasn't the one who dropped the truck off so can't answer your questions.ANTHONY E.
James at Ladysmith was very efficient. A good experience. Duncan dealership on the other hand was terrible.Supposed to pick up there at 9 AM.Only one person staff. 10 customers doing pickup. Trailer had a flat tire and lights did not work. Finally got sent to Ladysmith 21/2 hours later.Norris E.
Rented a utility trailer to haul a heavy load. Have rented trailers from another company the past 4 years. This uhaul trailer was much better. Will certainly rent the same next year.CHARLES E.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.Shawn milton H.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.RUDOLF K.
don't rent out a rusty old dolly, wash the truckKARI-ANNE W.
The truck was muddy and I had to clean it after I used it. The fellow in store offered to clean it but I was on a tight sceduele Also the gas in truck read 3/4 when it was closer to half full. I was not very pleased on my experience this time. I have always had other than this great trucks.LARA A.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.Bryan G.
Although this location had no record of the fact the trailer was coming to be dropped off with them, they placed a phone call into uhaul to straighten out the mess. NO complaints on this end of the transaction as the people here ultimately did what was necessary to straighten out the previous mess. Service at this location was excellent.Rob F.
Le client n'a pas laissé de commentaire.Charlene J.
Le client n'a pas laissé de commentaire.BRUCE W.
Le client n'a pas laissé de commentaire.Stuart C.
Le client n'a pas laissé de commentaire.PATRICE C.
Le client n'a pas laissé de commentaire.Trevor A.
The link we were sent for the reporting of damage would not let us upload photos. We ended up leaving with the trailer having taken pictures before and after we picked up the trailer. This should be fixed for both customer and uhaul.Kimberly H.
Phoned earlier In the week and left a message about booking a trailer. No one called me back and when i called 2 days later to check they had no idea what i was talking about. Took trailer back on sunday and no one was there. Left it in yard and then got a call on monday about not returning it. Lack of attention to details maybe.Mark N.
Le client n'a pas laissé de commentaire.Nicole K.
Have the computer system working !!! Spent an hr with poor employee . During a covid pandemic !!! Could not pay by cc or debit had to pay cash !!! Even though the policy at the time was no cash . And a cash deposit too boot .Allan B.
Le client n'a pas laissé de commentaire.Louie P.
The manager took some extra steps to help me with my hook up - very customer focused and just a real nice guy!Paul E.
Le client n'a pas laissé de commentaire.Janice C.
Le client n'a pas laissé de commentaire.Eliane W.
Very pleasant & competent staff. They understand & were not surprised by my complaint at how badly run the rental system is fun from head-office. No respect for local clients, vehicles promised but not available, a poorly organized & managed system in general. We also acknowledged that with the no competition, UHAUL really doesn't care.Layne K.
nothing to improve , service was excellent as usual , extra measures taken to ensure that the vehicle was properly sanitized, would highly recommend this locationBrian N.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Jessica W.
Took an hour to sign out trailer due to undertrained staffSarah W.
Le client n'a pas laissé de commentaire.Tom C.
Le client n'a pas laissé de commentaire.Glen H.
Le client n'a pas laissé de commentaire.Brian P.
The attendant was very helpful, attentive, and very customer oriented. Great experience and would recommend his business to anyone!Sarah Y.
Some of the best customer care I've ever had while dealing with a move or storage needs. Paired with reasonable pricing makes for a great experience. Highly recomended to all who are looking for moving or storage needs. They will deffinetely continue to get my buisness!!!!David S.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.SHANNON M.
A working uhaul database would be great.Michelle S.
This site managed by very professional staff, we have rented from them several times, they go the extra mile to make sure everything goes smoothly.Brian N.
Proper non-confrontational customer service. The dealer was very friendly.Richard S.
included km/mi wasnt discussed, leading to me having to pay almost doubleCallum E.
The manager of this location ( Gord ) is so helpful and goes out of his way to ensure that your rental experience is a good one.Brian N.
Le client n'a pas laissé de commentaire.Martin G.
The employee working there was great. The adapter for the electronics was faulty however and I had to buy a new one.Chad F.
Le client n'a pas laissé de commentaire.jennifer P.
Le client n'a pas laissé de commentaire.robert L.
Absolutely nothing, I commented to the guy running the desk that this was the cleanest and most professionally run U haul franchise I had ever been in. Gord at the desk was very knowledgeable about the equipment and the paperwork was a breeze. Highly recommended .Larry D.
Second time with this outlet, and once again it was a pleasure. Will use this dealer again!CHRIS S.
Le client n'a pas laissé de commentaire.Jaret J.
Le client n'a pas laissé de commentaire.CHRIS D.
Nothing. Doug was friendly and professional. Close to my home so I'll be renting here. Thanks UHaul.Victor G.
The gentleman who helped us was very professional, kind and informative. He knew the business and answered all questions, very competent.lisa R.
Greta service, very clean truck.James C.
Le client n'a pas laissé de commentaire.william L.
Above and beyond knowledge and customer satisfaction! Very please with staff and how convenient location is. I have been renting only from this location because they have always made the experience stress free and friendly service always.Kim N.
Le client n'a pas laissé de commentaire.Hubert M.
Le client n'a pas laissé de commentaire.Christina H.
The truck was cleaned and ready to go when we arrived. The clerk was polite and knowledgeable. The processing was rapid and I was on my way. There were no surprise charges.Christine M.
Everything done in ladysmith was good. However when i phoned the 1 800 number and was in contact with someone from nevada I was qouted a far less price than i payed, as well told the truck seated 5 and it only seated two so we had to take extra trips and pay for the extra kilometers on top of higher price than qouted. The fellow in ladysmith was very accomidating and facility well run but this cost me way more than budgeted for as well added more time to my schedule throwing everything else on hold. I would appreciate some sort of customer promo to allow for a good promotion for uhaul, however as we stand now budget is ahead on the perks for good customer relation and interaction between centres.Chris Z.
Le client n'a pas laissé de commentaire.JAMES S.