Customer Reviews for Junction Mini Storage
(Concessionnaire U-Haul dans le voisinage)

339 évaluations

2-13136 Thomas Rd   Ladysmith, BC V9G1L9

(250) 245-4406

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - dim : 9h am à 4h pm
Heures d'ouverture spéciales
  • 7/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(250) 245-4406

2-13136 Thomas Rd
Ladysmith, BC V9G1L9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - dim : 9h am à 4h pm
Heures d'ouverture spéciales
  • 7/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniele D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thunder L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne C. 
Évaluation :
5

So nice

Daniele D. 
Évaluation :
5

Customer service was excellent

Richard B. 
Évaluation :
2

The Uhaul website was glitchy when I was trying to drop off after hours (took pictures and then reloaded and pictures were gone after I dropped key in slot) - I didn't realize there was an extra charge for after hour drop off but my friend was only available the same day to drive it there for me so I didn't have much of a choice.

Noah O. 
Évaluation :
2

The Junction Mini Storage and U-Haul Rental, in Ladysmith, is an exceptional well maintained facility. Everything looks so clean. My experience of renting the 15 ft U-haul was unbelievably flawless. Jim explained all the necessary details and paid very much attention that all his procedures were followed. This is recommendable. Thanks for a good experience. George Jahn

George J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari-An M. 
Évaluation :
3

Refunding gas money seems like the right thing to do.

Kaeli Y. 
Évaluation :
5

great service and advise on purchasing the needed supplies and using returnable blankets

cheryl S. 
Évaluation :
5

This unit has a small problem with right front brake caliper...the sliders are squeaking. also, rear wheel well has a factory flaw with the seal, you can see the ground through the hole in the well. Nice van otherwise. FB

Fred B. 
Évaluation :
3

The guy at the front said we were missing a furniture dolly, thought we never had one to begin with & never got reimbursed for the amount we paid for the rental of one that we never got.

Paige T. 
Évaluation :
5

Gord is a very helpful and knowledgeable person , he made my rental an easy process.

Robert K. 
Évaluation :
4

Make your website les cumbersome and more compatible with Canadian addresses.

Mark B. 
Évaluation :
5

The staff were very friendly and helpful. Truck was very clean.

Karen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL Z. 
Évaluation :
5

Excellent customer service!

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Korey Y. 
Évaluation :
1

I had an absolute terrible experience with Uhaul. Every customer service agent I spoke to was rude and condescending.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX D. 
Évaluation :
3

It would be nice of the rental office was open on Mondays for returns. Office staff was helpful and friendly.

Robert H. 
Évaluation :
5

Gordon was very knowledgeable and helpful. Very nice experience.

Robert K. 
Évaluation :
5

Very professional and curtious service, they helped load the trailer on and secure it to my vehicle. Very polite.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

The gentleman that assisted me was very good. Made the whole experience great!

Scott Y. 
Évaluation :
2

I called the location to inform that I would be dropping the truck off at 5:30pm (after their work hours) and he said that would be no problem as there is a drop box for the keys. He did not say anything about an extra day fee, so when I saw it on my receipt it was an unpleasant surprise. Improve the way policies are described to customers.

Blair N. 
Évaluation :
5

The gentleman who was running the desk, on the day I went, was great. Thank you for the welcome, the humour and the efficient and easy rental.

STANLEY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip N. 
Évaluation :
5

Junction is my go to for rental equipment. Je les recommande fortement. 

ALLAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

Great people there. So friendly. Helpful.

DAVID J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek A. 
Évaluation :
4

only thing was i had to rent it for an extra day or 2 cause you are closed on sundays

ROBERT J. 
Évaluation :
5

Excellent service.

Philip T. 
Évaluation :
4

This fellow was very helpful. After we explained about added mileage charges he took care of it and corrected what the people in Kamloops had messed up.

GEORGE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEPEHR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
5

Will use this site again in the future.

jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAYNE M. 
Évaluation :
5

Fix the app! I used it for an after hours pickup and it was extremely frustrating - crashed multiple times, kept opening chat windows unprompted, etc Took much, much longer than it should have

Eric L. 
Évaluation :
1

Truck was on empty, dolly and furniture pads were not in truck. This business did not have the truck ready for rental. It was booked several weeks in advance so absolutely no excuse that it wasn't ready.

DAVID B. 
Évaluation :
5

Both the particular trailer and dealer location were perfect for our needs. Very happy!

SYDNEY P. 
Évaluation :
3

We booked in NANAIMO, called to confirm and was told equipment would be moved to NANAIMO and when we went to pick up, we were told we had to pick up in LADYSMITH. So we drove to Ladysmith to go back to Nanaimo to load up. Do better

MAXWELL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garrett D. 
Évaluation :
5

Absolutely nothing, keep up the excellent work

tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
4

You can change the operating system that the dealers have to work with, it is a complete joke and the system that you have for payment on a rental is worse than a joke .It is very sad that a corporation such as you have such terrible operating and payment system.

Kyle G. 
Évaluation :
3

Don't email me 24 hours before my pickup to tell me that you've cancelled my reservation. That is simply not on. A reservation is a reservation.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
5

I needed to return the truck early (after business hours) which was easy enough to do but I didn't have my phone on me and when I tried doing the online return later from home it prompted me to use the phones location to ensure it was in the right spot- but I was no longer there! The user should be able to pick a spot manually from a map rather than use the phones gps. I phoned in the return the following morning

Christopher B. 
Évaluation :
5

Service was great . This is the second time we have rented from this location and both times we have found the rental experience to be smooth and very efficient.

CECILIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
3

The Location was good. The U-Haul System was down and would not take any information. It took far longer than was required to process the transaction because of this. The U Haul agent who booked the reservation had no idea the location was closed on the day I required pick-up, the reservation was for the wrong amount of time that I booked for. I had to travel at least 30 min to pick up and drop off but drove past several other outlets that had the same equipment sitting on the lot. Very poor service from U Haul that was only made up for by the understanding of the agent at Junction Mini Storage, Not happy but there were no other options and the cost quoted for a 1 way rental of a trailer, almost 2100 dollars was unbelievable, especially to move 400km to a major center.. never again,

Kevin C. 
Évaluation :
4

Overall is was a great rental experience.The customer service rep was great, knowledgeable and accommodating. We were 10 mins late returning and he stayed late even though we could have left the trailer after-hours. Thank you very much! Kathleen

Kathleen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLIN C. 
Évaluation :
5

The cup holders were full of spilled coffee which was really gross. Overall the experience was great and the fellow at the storage place was great.

John M. 
Évaluation :
5

It was a pleasure renting from this Staff person and outlet.. very easy and smooth and professional service .

CECILIA R. 
Évaluation :
3

We needed a trailer for a one way move and went through great hardship to return the return only trailer.

LAURA H. 
Évaluation :
1

The manager would not give us the truck we were assigned- he said it was dirty. He then gave us a truck that was not cleaned - we physically had to use our own Lysol wipes in tge interior- absoluteky disgusting! Then, he swept out the back as it was covered in dirt and hay? The vehicle was in poor mechanical condition abs stalled twice while going downhill. If we are COVID positive as a result of this rental- we will let BC HEALTH know about the state of vehicles rented from your Ladysmith location.

MARIA H. 
Évaluation :
5

Friendly. Clean. Organized. Helpful. Considerate. Thank you gentlemen!!

Joel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
4

Attempting to get an extension from the website was next to impossible. The checkout process once at the dropoff site was easy and quick.

Lee H. 
Évaluation :
5

I don't know what to suggest with your service. I was happy with the service I received.

JACQUELINE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

As usual everything went smooth, The manager Gord goes the extra mile to ensure comes together . Thanks

BRIAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Excellent service and definitely will return when in need of your services

WILLIAM S. 
Évaluation :
5

Friendly, knowledgeable and helpful. Great experience!

ERIK J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

noni V. 
Évaluation :
5

The staff was very helpful and efficient

Gordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD S. 
Évaluation :
4

Super efficient and easy

Karen D. 
Évaluation :
5

My UHaul experience for this truck rental was flawless, and dealing with Gord at Junction Mini Storage was easy, COVID-safe, and a great pleasure. Keep on doing whatever you've been doing to attract and keep quality local independents like this!

GEOFFREY D. 
Évaluation :
5

Pre booking seems to be best overall. Gives a person a chance to make plans!

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAUNA S. 
Évaluation :
4

I wasn't the one who dropped the truck off so can't answer your questions.

ANTHONY E. 
Évaluation :
4

James at Ladysmith was very efficient. A good experience. Duncan dealership on the other hand was terrible.Supposed to pick up there at 9 AM.Only one person staff. 10 customers doing pickup. Trailer had a flat tire and lights did not work. Finally got sent to Ladysmith 21/2 hours later.

Norris E. 
Évaluation :
4

Rented a utility trailer to haul a heavy load. Have rented trailers from another company the past 4 years. This uhaul trailer was much better. Will certainly rent the same next year.

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn milton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLF K. 
Évaluation :
2

don't rent out a rusty old dolly, wash the truck

KARI-ANNE W. 
Évaluation :
2

The truck was muddy and I had to clean it after I used it. The fellow in store offered to clean it but I was on a tight sceduele Also the gas in truck read 3/4 when it was closer to half full. I was not very pleased on my experience this time. I have always had other than this great trucks.

LARA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
5

Although this location had no record of the fact the trailer was coming to be dropped off with them, they placed a phone call into uhaul to straighten out the mess. NO complaints on this end of the transaction as the people here ultimately did what was necessary to straighten out the previous mess. Service at this location was excellent.

Rob F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor A. 
Évaluation :
5

The link we were sent for the reporting of damage would not let us upload photos. We ended up leaving with the trailer having taken pictures before and after we picked up the trailer. This should be fixed for both customer and uhaul.

Kimberly H. 
Non les évaluations ont été soumises pour cet établissement.

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