THE EMPLOYEES DID NOT HAD THEIR MASKS ON.Nirmal K.
Customer Reviews for Justins Towing and Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ozone Park, NY 11417
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 10h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/8/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was a pleasure to deal with the Guys at Justins as they are professional and most helpful and looking forward to using them in the FutureAnthony F.
Le client n'a pas laissé de commentaire.Milagros R.
I always do businesses with budget vans this time I tried uhual but I am very disappointed with your charges too highPARAMJEET S.
Nothing Service is exceptionalNALINI S.
Cleaner truck ðŸ¤£ALEXANDER S.
Le client n'a pas laissé de commentaire.Juan R.
Friendly service.CLARITOF S.
Le client n'a pas laissé de commentaire.Ferdus R.
Le client n'a pas laissé de commentaire.SHELLTON R.
Fast Process & Nice peopleedwin L.
Le client n'a pas laissé de commentaire.Tony H.
Le client n'a pas laissé de commentaire.NICHOLAS P.
Great service, keep up the good work.MATILDE L.
This location had difficult parking and was in a trailer which made me miss it twice since I was looking for a brick & mortar building.SHERWINK S.
Le client n'a pas laissé de commentaire.MAHESHDEVANAND P.
I initially had a reservation at a different location. Upon arriving we learned the location was closed. I called uhaul and they said it was a mistake on their part and sent me to another location. This entire process made me an hour behind.Amanda A.
Le client n'a pas laissé de commentaire.JUSTIN L G.
Le client n'a pas laissé de commentaire.Rondell H.
An office or a small area to bring customers inside instead of standing out in the cold..MICHAELA Z.
The person's over there are rudeSYEDHASANUR A.
Le client n'a pas laissé de commentaire.Nazmul I.
Not a thing. The staff is kind and offers great customer service. The vehicle was great. Thank you Justin's.GINA MARIE D.
Only complaint that Uhaul should safe information for safer Service. Mr. Justin and is staff give Exceptional Service and always very helpful. I already refer my friends and family. Keep up the good workNALINI S.
Be sure the truck for online reservations are not 2 hours late. I had to wait to receive the truck at my chosen time.AVINASH SHIVENDR P.
Le client n'a pas laissé de commentaire.JAMESA JR P.
CLEAN INTERIOR BEFORE GIVEN TO ANOTHER CUSTOMERJohn R.
Helpful staff that made the best of poor communication from UHAUL central. Got me out the door quickly and efficientlyKevin H.
Le client n'a pas laissé de commentaire.ARLEY C.
Le client n'a pas laissé de commentaire.Elio D.
The Young Lady from 100-01 Liberty Avenue. â€œJustin Towing & Storage Incâ€. Had a very bad attitude towards me... she called me broke & harrased me... The U-Haul truck said â€œChange Oilâ€ I was charged insurance 2x 75 $Miguel H.
The person in the office said he does not rent a Uhaul vehicle to people who do not take his insurance for the day. If this is the case then Uhaul should not send customers to pickup vehicle at this location if they deny the insurance online in the first place. The business owner is ripping the customers off. After I insisted not to take the insurance, then he allowed me to rent the vehicle.CHANDRALAKHA P.
Keep up the great workLeelawattee S.
None. Justin was amazing.Kathy D.
Le client n'a pas laissé de commentaire.JOSED G.
Le client n'a pas laissé de commentaire.DAVID JR J.
Le client n'a pas laissé de commentaire.MD KAWSAR K.
Le client n'a pas laissé de commentaire.Michael M.
I would recommend this location, very very courteous people and so helpful, it made the rental easier.Nancy C.
Was afraid that know one would be there when I return the vehicle as their was no parking where the uhall rep told me to park. A uhal parking would be great when returning late.VIVAKANAND P.
Le client n'a pas laissé de commentaire.PATRICIA N.
Vehicle was nasty , smell like urine. Bottles garbage dusty . I book for two dolly and didn't receive the dolly. In the event of that I hurt my back . Burnt a lot of fuel . Engine lamp is on .engine service lamp is on too . TMPS lamps is blinking all through my trip . Again worst experience @ uhaul .kirt S.
25 $insurance fee 1 $environmental fee. 1,59 $ per mile This is outrageous, False advertisement on making a â€œ19,99 $â€ posted to become and average of 100 $for just a few miles. Overpriced and most likely will never use this service again.Felipe N.
The young lady that took care of me, was excellentBECKY F.
Either this location lies or uhaul, i booked my reservation 10 days earlier and added 2 equipment. just before 10 min when I was about to pick up the van, lady called me saying they do not have any equipment and they never rent equipment from this location. i have to call uhaul to get equipment from somewhere else. first of all if they only let me know 1 day earlier I would've picked it up from somewhere else but they informed me at the 11th hour. then when i called uhaul after 20 mins of waiting on the line the lady from uhaul 1-800 number says it's the location supposed to have the equipment for me, the only solution they have is for me to drive to another location and then pick up the equipment but they will charge me for those extra miles that I have to drive. ARE YOU SERIOUS!!!! DO NOT GO TO THIS LOCATION OR TRY NOT TO WASTE YOU MONEY IN UAHUL. home depot have better option.SAFWAN A.
Very friendly and helpful staff. While the lot's setup/location was confusing at first, once I figured out where to go, everything was easy. My only issue was the lack of suspension in the van, but it was an older model and I made the reservation very last minute, so obviously not the fault of the people working there. 10/10 will be recommending to everyone I know in the area.Anna P.
Le client n'a pas laissé de commentaire.Vanessa G.
Me cobraron 10 dÃ³lares por una carretilla que nunca me dieron y ahora estoy haciendo un reclamo a mi banco porque me quieren cobrar doble el servicio?eran 64$ y me cobraron 70$ el dia 04/09,20 Y hoy dÃa 04/20/20 tengo otro cargo de 75$ una estafa.nada contentan con este servicio.Katia R.
Le client n'a pas laissé de commentaire.Amelia M.
Le client n'a pas laissé de commentaire.German D.
Don't care bout location o care bout how I use the uhaul for 1hr an was charge 100 I'll get supervisor for thisLisa L.
Le client n'a pas laissé de commentaire.Ivet H.
Le client n'a pas laissé de commentaire.Sophorn M.
Great location, good service.John C.
They were awesome..Wouldn't change a thing..Fast and courteous service..BETH W.
Have vehicles washed before pickup or setup account with car wash for vehicle cleaning by customersJose R.
Seamless transactions with pick up and return, the best I've ever had with any rentals! The rental window should be enclosed, then the location rating would be excellent as well.James D.
Le client n'a pas laissé de commentaire.Mark K.
Exceptional Service. Edwin is very helpful I admire him although he is young he is well organized and has very good attitude. Excellent job keep up the great work.Nalini S.
. Had a 6:30 pick up time but was told they were closing at 5:30. I came to the place at 4:00 and noone was even there!. Some finally arrived at 4:30 but had to wait over an hour until truck was returned!Laura L.
Service guy was very professional. The return policy I don't like. No one is at facility to check vehicle for damages,.Jewandat S.
I am very happy and pleased with the Exceptional Service I received from Justin's Uhaul. They are the best. I met a young man Edwin he was very helpful and know what he doing which is good Service.Nalini S.
Le client n'a pas laissé de commentaire.Peter Z.
They have brand new cars. Good location in wood haven. Good people to deal with. I will go there againAshek K.
Le client n'a pas laissé de commentaire.DAVID V.
Old milk carton behind drivers seat, old spilt coffee on drivers side door and window, dirty all around dash and cup holdersErick O.
Le client n'a pas laissé de commentaire.William H.
Didn't ask customer if they wanted insurance just tacked it on and charged 5 for safetrip fee without consenting customer.William H.
There could have been more accurate payments because weeks after now I got a charge for tolls.modou L.
Margarita and her team at Justin's Towing excelled in communication and efficiency during my experience with UHaul. I would highly recommend them to anyone!Brandton H.
Le client n'a pas laissé de commentaire.Orville C.
Very friendly and professional when it comes to serving the client.Angel F.
Le client n'a pas laissé de commentaire.Jamal S.
The gentleman was very nice and helpful. Definitely would go back again.Naz R.
Le client n'a pas laissé de commentaire.tony S.
Le client n'a pas laissé de commentaire.Kevin D.
When I picked up the van, the fuel gauge was on 1/4 of a tank, but the contract said it had 9/16 of a tank. I didn't notice this till later (because the guy at the location didn't come to the van with me to review, like they do at other locations). I made sure to refuel the van to 1/4 tank before returning it. But the completed contract I received by email shows a 29,33 $ charge for refueling. THIS IS A SCAM. They attempted to rip me off TWICE with bogus claims about fuel levels. I will not be using Justin's Towing and Storage again, and I will be leaving negative reviews for them online. In the meantime, I WANT MY 29,33 $ BACK!Max C.
Le client n'a pas laissé de commentaire.Rozalinn G.
Nothing customer service was A+++GIRMA G.
Justin's was a great location. Even though they were already closed for the day, they managed to find a uhaul for us to use. The uhaul website allowed me to make a reservation for a van after the pick up location was already closed for the day. I was moving and had to be out of my apartment by the end of the day and almost couldn't because the website let me reserve a van at a closed location. Justin's crew pulled together and really helped me out of a jam. They were the best. Even though they were closed they got me the van I had reserved. The van wasn't in great shape, it had tape holding parts of it together. But it ran and worked perfectly fine so I don't care. Justin's is amazing, Uhaul's reservation feature on the website is lacking.Severn P.
Le client n'a pas laissé de commentaire.medina B.
Awesome customer interface and service.. reasonable charges and the equipment was in good working order.. highly recommendedEliott H.
Le client n'a pas laissé de commentaire.Ashley M.
Every thing is perfectPooran T.
The person there was really kind and helpful !alison J.
Excellent serviceArvin A.
Everything was great. The only thing I can think of is maybe opening a little earlier.Romel M.
When I took the vehicle the fuel stated that I had 149 miles to drive before it goes to empty. On the day I dropped off vehicle I refueled four gallons and the vehicle showed that it had 175 miles to empty. The fuel guage also was more than half (past the original marker when I picked up). However, after I left and checked my email for receipt it charged me for 1,9 gallons. Why? I called the shop and they said they will refund me the money after they check. But no response yet. I guess there has to be a specific amount to let customers know how much to fill.SANJOY S.
Have parking for the drop off for the scheduled time .Markeesha P.
Uhaul messed up my reservation email page confirmation of one location email confirmation of the same location receipt for that location phone call confirmation of reservation only to arrive at pickup site do the mobile pickup and to find out they changed the location to 10miles away when I was walking distance to my home. To be told they had told me the new location LIES never received a call a txt an email nothing. Then my reservation for 9am turned into 10 cause the new location doesn't open till 10am and the customer service was like â€œand so whatâ€ This is the last time I use uhaulRajeshram S.
Le client n'a pas laissé de commentaire.NAZAAR M.
Everything went fast and easy !!!Frederique D.
Great Service !Edwin L.
Le client n'a pas laissé de commentaire.Dat T.
Edwin was extremely nice and helpful.Anne P.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.Vijay R.
Great ServiceVijay R.