Customer Reviews for K&X Group Inc
(U-Haul Neighborhood Dealer)

Évaluation :

1

Truck was very dirty.

Évaluation :

4

non

Évaluation :

5

nothing, very nice and professional

Évaluation :

5

More vehicles will be much more helpful for local friends.

Évaluation :

5

Satisfied

Évaluation :

1

I'm ok with them not having the furniture dolly as I request but what bother me the most was I was given the run around about getting it from another location. The cashier or attendant was extremely inexperienced. After 30 minutes the attendant had me speak to the owner and we're going to refunding me the money for the furniture dolly, no problemo I said . When I return the vehicle I get my receipt I was charge for the furniture dolly.I know it wasn't much the cost but it's the fact that I didn't use the service

Évaluation :

4

I haul charges me for safe move coverage for $14 which I declined when I made the reservation. But the final bill charged with the $14 coverage. I think it was over charged since I declined it. The representative did not take out the charge when he made the contract and did not give time to read the contract, instead, just wanted me to sign the contract at the time of pick up the truck.

Évaluation :

5

Nothing really. It was rather easy actually.

Évaluation :

5

Everything was great! Super fast and great customer service!! Would definitely come again and refer people here !!!

Évaluation :

5

No comment

Évaluation :

1

Store owner showed up 30 min after store opening and only after I called him to let him know I was at the location. He included mover insurance after I specifically declined and he charged my card twice after asking whether I completed the payment online. I will never go to this location again. Poor customer service and communication as well. 0/5

Évaluation :

4

the truck was not clean when it was delivered to me.

Évaluation :

5

The lady was extremely helpful, understanding and accommodating.

Évaluation :

3

Take the truck out from the corner parking lot and bring it closer to the customer because I had a hard time backing out from the fence. Moreover, there wasn't any explanation of how things are different in driving truck because I heard the annoying unstoppable beeping sound while driving a short distance and asked why I kept hearing the sound. After a help, I found out I did not release the break.

Évaluation :

5

None . All perfect

Évaluation :

1

Rude costumer service, rejected us send us to another location to drop off he was lock inside seem he didn't want to help out to busy touching his private parts, he ended taking us in since I called costumer care said has was not in the middle line when clearly it was !!! Horrible experience!

Évaluation :

1

The dashboard showed the front right tire being flat, and the truck smelled like cigarettes....

Évaluation :

1

These people behave as if they are still in communist China let alone their poor language skills. Had to explain simple things four times and they still don't get it. Those two who were there on Sunday: one male wearing a hat in his 40s and a woman in her 40s as well with lots of pimples were the worst professional we have dealt in over a decade

Évaluation :

1

Filthy vehicle with windows you cannot see thru, I asked them to clean them and they laughed at me, saying not their problem. Tried to sneak 6 blankets into truck so I would have to pay for them later. They couldn't even give me a copy of the contract. They tried to send via email but even that was ridiculous. Worst place ever to rent a U-Haul.

Évaluation :

4

If the customer pays the gas bill directly after using the vehicle, it is better not to go to the gas station.

Évaluation :

4

can you ask to wash the van? i used it two weekends in a row, and i noticed it has not been washed, i tried to wipe down the windows for safety,

Évaluation :

5

Good. A+++

Évaluation :

3

The mobile pick up process will need to be improved. Took 30mins to check-in. The app and the website itself was quite faulty, 1st step was asked to take a head shot. 4 tries later, the pic uploaded. Returning the truck, I had to take a pic of the dash board 5 times for the picture to officially uploaded.

Évaluation :

5

Excellent

Évaluation :

5

Rien

Évaluation :

5

Cathy was very nice and polite knew what she was doing.

Évaluation :

5

Excellent service