Customer Reviews for K&C Logistics LLC
(Concessionnaire U-Haul dans le voisinage)

26 évaluations

1700 E Garry Av Ste 201   Santa Ana, CA 92705

(714) 850-0584

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(714) 850-0584

1700 E Garry Av Ste 201
Santa Ana, CA 92705

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Humberto E. 
Évaluation :
5

Everyone was very friendly and professional.

Orlando G. 
Évaluation :
3

Honestly put, I have never had to deal with a U Haul location like this. When I created my reservation online, I opted out of insurance. Simply because my personal insurance covers me and the trucks I rent. At pickup the young lady helping my never mentioned the insurance, so my thought was well she must have seen my opting out on no insurance. When I returned the truck, she advised me that I was being charged at 14,99 for insurance, I politely advised her that I stated on the reservation that I did not want it, quoting her. “ I verified with you at pickup if you wanted the insurance, and you said yes”. Not I know this will turn into a he said she said, I personally do not care about 15 dollars. But it was her tone and response that really turned me off to the service. Secondly, before I left with the truck at pickup, she asked me how much gas was in the truck. Sorry to say, due to the type of customer service I was provided. I didn't give the best response. I asked her if she did not know how much gas was in the truck when I took it. She went on telling me that the system was having her charge me for not enough gas. Me taking a picture of the mileage and gas amount in the truck, I showed her the picture. Her response was, “ this is why I tell all my customers to use the app so they can dispute the charges or errors!” My response at that point was please just charge me so I can be in my way. She went ahead and removed the 10 charge for gas, but I will be completely honest with you. My family has been renting trucks on Orange County, CA. for over 35 years. Your trucks being our number one go to for rentals. But since all your locations are now closed in Santa Ana, CA. except for the location I picked up from. I rather pay an extra 0,35 cents with Hertz or 0,59 cents with Penske, than to ever spend my money on U Haul again. Please keep the 15 bucks for insurance, please do not contact me or attempt to “make this right”. Our minds are made up, it's sad that you lost all our business over all the above. Gabriel Gonzalez with Statueland Fountainland, LLC.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

itzel G. 
Évaluation :
5

After a horrible experience at the Uhaul on Campus in Newport Beach, the staff at K&C was extremely helpful. I would rather drive to the K&C location in Santa Ana than use the campus location.

Daniel K. 
Évaluation :
1

It's Ridiculous the they charge 20 dollars after hours y

jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pio S. 
Évaluation :
3

Drop off location was changed unexpectedly, adding mileage and gas. The location closed early and I was charged $20 for an after hours service even though NO ONE had to help me. I parked the truck in the lot and dropped the keys in a dropbox.

Alice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E. 
Évaluation :
1

The staff at this location was not helpful. They gave me the key and didn't know go over the information on the contract. I was charged two nights when I only rented one night. I dropped off the key during off hours on the same day and the store clerk was not helpful at all.

Long N. 
Évaluation :
3

Vehicle reserved was not available at the last moment. No good alternatives available.

gary C. 
Évaluation :
1

Was never told about the after hours fee of $20 after I specifically said I was returning after hours. Also they sneakily tried to add insurance to the rental when I checked the no insurance box. Never given the contract with the correct fuel amount. Rented the truck at 10:40 and was told to have it back by 10 and it was a 24hr rental, that's not 24hrs! Terrible scummy place!

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mistee R. 
Évaluation :
1

They should care about customer complains.

LEILA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo A. 
Évaluation :
5

Vehicle was dusty because of the dirt lot, otherwise it was in good shape.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
2

I was told that any extra gas would be credited back to me. I left the truck with an extra quarter of a tank but no credit.

James M. 
Évaluation :
1

Disorganized and overcharged me

Mohamed Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faizal A. 
Évaluation :
3

Dont use the app. I parked the rental truck at about 8:40 pm. I didn't leave until about 9 something because the app didn't work. Everytime it asked to upload a photo of the dash board, it kept saying it didn't work. I wasnt able to upload the photos it asked for. I wasn't able to until i walked up the stairs to put the keys in the box, where i saw to go on the website and finish the return process. DO NOT USE THE APP.

steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bojan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD N. 
Évaluation :
3

My wife dropped off the uhaul and she had nothing positive or negative to say about the drop off location

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin J. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page