Le client n'a pas laissé de commentaire.
Tim C.
Customer Reviews for K&C Logistics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman that helped me at the pick up location were great. The store itself was great. The truck was gross and smell like urine but was clean. The place I dropped it off at was sketchy and confusing. And I wasn't too happy to see that I got charged an extra $35 for dropping the truck off at 5 PM. Had I known that I would've just arranged to drop it off earlier.
brandon E.This a fraudulent charge. You already charged me in November. Why are you charging me again? I will be disputing this and reporting this fraudulent activity.
Elaine M.All tracks should be in 1 place where it's easier to find.
Sigal B.The worker closing on Saturday was AMAZING. He stayed late to help us after seeing we were having issues with the online after hours checkin. He was so friendly and accommodating and turned a frustrating experience with the online platform into a great one.
Erin Y.Difficult to find
Todd B.Great service
KADIR K.I have rented from Uhaul over the last 30 years many times. The prompt courteous service by the team at K&C Logistics was phenomenal. No waiting in line for 30+ minutes like previous rentals. They were prepared when I arrived and got me on my way in 15 minutes. I highly recommend this family owned business.
Jeffrey S.Please check the Engine first before rent to New Customer which I had so difficult to understanding with Engine light on with rough transmission almost falling from the Truck. it takes 30 gallons of Fuel for 104 miles (ridiculous). Please let me know when you have a good answer (Hardjolee3@gmail.com). Thanks. (I am not happy at all).
Hardjo L.Tricky to find office, otherwise all was great.
Edward D.Better than most locations. The guy who checked us in did a really good job.
sonny S.tricky to find this location but now we know. Super easy to reserve online, pick up and return. Truck was perfect 26 footer, worked like a charm, and ran great, thank you. Kathy Weida - AAR - Santa Ana
Kathleen W.Was told there was a lockbox for early pickup, which was not correct for this location, so I wasted an hour of my time. Also, the fees were not properly disclosed. A $39,99 rental fees wound up costing close to $300 for a 9 hour rental. Be very wary of U-Haul bait and switch tactics!
Les D.The person that checked me in was very nice, very helpful. The customer service was excellent.
Christine S.Hard to find and not a lot of parking to park the truck.
ANDREW L.Great service all around, guy who was working at 9am on Sunday 10/30 was super helpful
John S.Very understanding staff, went over and out to make sure I was comfortable dropping off the truck and made it extremely easy to return the truck
Chris P.The location is difficult to find. The availability of packing supplies was limited and we later learned when we bought additional packing supplies at a U-Haul Hub that the U-Haul Hubs had better and significantly less expensive packing supplies, the availability of returning unused product, and a more knowledgeable staff.
Michael K.The guy here was super nide and efficient. Really loved this location.
Gabriel T.Excellent customer service and friendly staff.
Julian B.Very nice employee.
nelson S.Tell them to go somewhere else for the rental needs, because this experience was horrendous!
Darren J.The gentleman at this location flagged us down because we were lost finding the location. He was very friendly and bilingual. We ended up needing a dolly and he brought it down to the truck for us. 10/10 recommend this location.
Lorena B.open earlier!
irma R.Not clear on where to leave truck or where to drop keys. Greater fidelity in instructions is required.
Robert S.It's usually fine and dusty but this time it had a bunch of ants in the van
Daniel S.I was charged for an extra day as my new drop off time was not communicated. I even had it back 15 mins early
Cassandra M.Everything is perfect great stuff specially Tony he's the best , I don't know the name of the girl but she's so helpful as well 😊 I love this place â¤ï¸ I'm there every weekend
IVAN P.Tony went above and beyond with his customer service.
Dennis L.Excellent staff! Friendly and efficient!
Gambet R.This location was way out of our way as the website advertised one nearby that in fact did not have the truck until 1 1/2 hrs later than what I needed. When I called them they sent me to a second location and next day to a 3rd location. But Toni in Santa Ana corrected all and gave us a discount that made worthwhile doing business again thus my rating. Merci.
Shahab M.Have all preorder supplies available. I had to go to another location even though I paid ahead online.
Ryan N.Great communication and help
Victor C.Very polite and helpful staff.
Kelley M.No improvements needed. Tony was very helpful during our caos move. We really appreciate it
Andrea L.Service was exceptional at this location.
Ian B.Great customer service, super friendly.
Tina A.They need better signage to find suite 201 in the rear.
Dana L.When our Lake Forest UHaul reservation fell through we were very worried. K&C saved the day BIG time! The equipment was excellent too.
ROB T.Friendly and professional staff
david C.The self service was completely a joke. I used the application to check for everything including mileage, and it said 85802, and I drove for about 40 minutes in total, and all the rest was just loading and unloading. When I went back, office is closed. I had to return the U-Haul using the App. It let me input current mileage to calculate the “total mileage travelledâ€, so I put 85818, and then it said the original mileage was around 78000 miles, which means that I drove 7000+ miles in 40 minutes. And the app realize it cannot be that much, but funny thing is that, it will not let me proceed to the next step. I had to put the “plus 16 miles†to the “original mileage†to proceed to the next step. Lol how funny, 7k miles in less than one hour.
Yongyuan Z.Tony was amazing!
Tara M.relocate to the first floor of the building
Brandon S.Not charge so many types of fees.
Mike P.Loved Andy - great customer service! Such a painless experience. I'll be using u-haul again soon - I didn't know it was so easy!
Kathryn V.Everyone was very friendly and professional.
Orlando G.Honestly put, I have never had to deal with a U Haul location like this. When I created my reservation online, I opted out of insurance. Simply because my personal insurance covers me and the trucks I rent. At pickup the young lady helping my never mentioned the insurance, so my thought was well she must have seen my opting out on no insurance. When I returned the truck, she advised me that I was being charged at 14,99 for insurance, I politely advised her that I stated on the reservation that I did not want it, quoting her. “ I verified with you at pickup if you wanted the insurance, and you said yesâ€. Not I know this will turn into a he said she said, I personally do not care about 15 dollars. But it was her tone and response that really turned me off to the service. Secondly, before I left with the truck at pickup, she asked me how much gas was in the truck. Sorry to say, due to the type of customer service I was provided. I didn't give the best response. I asked her if she did not know how much gas was in the truck when I took it. She went on telling me that the system was having her charge me for not enough gas. Me taking a picture of the mileage and gas amount in the truck, I showed her the picture. Her response was, “ this is why I tell all my customers to use the app so they can dispute the charges or errors!†My response at that point was please just charge me so I can be in my way. She went ahead and removed the 10 charge for gas, but I will be completely honest with you. My family has been renting trucks on Orange County, CA. for over 35 years. Your trucks being our number one go to for rentals. But since all your locations are now closed in Santa Ana, CA. except for the location I picked up from. I rather pay an extra 0,35 cents with Hertz or 0,59 cents with Penske, than to ever spend my money on U Haul again. Please keep the 15 bucks for insurance, please do not contact me or attempt to “make this rightâ€. Our minds are made up, it's sad that you lost all our business over all the above. Gabriel Gonzalez with Statueland Fountainland, LLC.
Jose G.After a horrible experience at the Uhaul on Campus in Newport Beach, the staff at K&C was extremely helpful. I would rather drive to the K&C location in Santa Ana than use the campus location.
Daniel K.It's Ridiculous the they charge 20 dollars after hours y
jessica M.Drop off location was changed unexpectedly, adding mileage and gas. The location closed early and I was charged $20 for an after hours service even though NO ONE had to help me. I parked the truck in the lot and dropped the keys in a dropbox.
Alice C.The staff at this location was not helpful. They gave me the key and didn't know go over the information on the contract. I was charged two nights when I only rented one night. I dropped off the key during off hours on the same day and the store clerk was not helpful at all.
Long N.Vehicle reserved was not available at the last moment. No good alternatives available.
gary C.Was never told about the after hours fee of $20 after I specifically said I was returning after hours. Also they sneakily tried to add insurance to the rental when I checked the no insurance box. Never given the contract with the correct fuel amount. Rented the truck at 10:40 and was told to have it back by 10 and it was a 24hr rental, that's not 24hrs! Terrible scummy place!
Elizabeth T.They should care about customer complains.
LEILA S.Vehicle was dusty because of the dirt lot, otherwise it was in good shape.
David B.