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Joe Z.
Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Customer service was awesome, as always. I really want to use the self-service, but no cell signal and a weak wifi makes it impossible at this location.
Aaron R.Complete chaos. I got charged 3 separate times. I waited and waited. The app didnt work. There's no cell service and no wifi at the location, making online pickup and dropoff literally impossible. I will never rent from this location again
Dylan W.While the reserved vehicle was not available at the time of pickup, Dave at K&R Rentals was very helpful and accommodating. It was suggested that I contact HQ in Holyoke MA to see what they could do regarding the change in vehicles. They were less than helpful. I would recommend K&R Rentals to anyone in the area looking for moving assistance
Doug B.First truck assigned to us had an issue with the driver's seat in that it would not adjust. Worker gave us another truck which performed excellently for our long trip.
Julia R.My contact was friendly and easy to work with. And dog was awesome! Appreciate the rental and would recommend again
Jason P.Great employee working. Great customer service and easy to get started and drop off.
Scott C.This location wasn't open when we arrived even though hours said it should be. We dropped off truck and keys and left a phone message but did not hear back from them and had to follow up with a phone call.
mary R.All good
Peter G.Excellent customer service. So helpful and friendly. Would definitely come back. Merci
Shannon B.Great owner operator. Always puts the customer 1st. Very thoughtful person and great dog greets you
Ivan A.Truck was dirty and check engine light came on right after I left the pick up location.
Matthew B.Old trucks! It took 3 tries to get what we needed on then morning of this rental. Jim, who works there, really tried to help us, but had no back-up trucks when the first one was diagnosed as having gear-shifting problems. He did have a truck like we needed come back to him just in time, and he brought it to our house to swap with what we were settling for. That truck was ok - we had no problems with it, but it's still a very old bone-shaker, and it takes lots of muscle to drive it. I'm recovering today from a very sore back! Get new trucks! keep Jim.
Loren M.The guy that works here is nice, but I think that he forgot to check my trailer back in on the day I dropped it off. They ended up charging me for two days.
nick R.There was a warning light and message on the display so i couldn't see the mileage - a tire was low. Fortunately there was someone there to check me out, so i didn't need the remote pick-up, which i couldn't figure out. Also had a hard time with the remote return. We used the van for exactly one hour and went fewer than 10 miles.
Loren M.Joe, and K&R were perfect! Helpful, articulate, and friendly. store is easy to get to: minutes from downtown Montpelier, and rt 89
scott R.Jim went above and beyond for me as a customer. He is the kindest gentleman and cares about his customers. The Uhaul was clean and had new tires. I am so grateful for his generosity and look forward to using his services in the near future again.
Summer L.jim allwasys dose a great job for me
Thomas M.Jim is always a pleasure to work with.
JOANNE B.Jim Landry does a great job
Charles A.The staff were friendly and accommodating which I was very grateful for. The only bummer was that the truck didn't have a working AC but I was told that before I signed the dotted line but it was the only truck available. Even though it was quite hot, the move was quick so the truck met my needs just fine.
Sarah C.Great experience
Jeremy M.Your U-HAUL agent, James Landrum, was excellent. He warned me that the tire pressure sensor warning had just come on and was scheduled for repair. This was only a very minor issue and did not affect my rental experience at all. The van was clean. The tires were in good shape and the van operated quite well. I make and deliver furniture and will highly recommend James Landrum and K&R Rentals to others.
John W M.The pickup location was fine and the attendant was very nice. No problems with customer service. However, I had a few issues. I ordered and paid for a hand truck that was NOT in the car. I will follow up with a separate claim. The van smelled horrible, like someone had used it to haul manure. The seats in the front were covered in dog hair, and the van only had 1/2 a tank of gas. This was an unsatisfactory experience. To be clear, I'm not expecting a luxury car when I rent a UHaul. But, I should at least be able to ride with the windows closed without gagging from the smell.
Travis B.Owner is a very nice, friendly fellow! Excellent location.
Ahnna L.This is the best Uhaul experience I've ever had. Jim is reliable, friendly and super helpful.
Amelia C.It was all great, but for some reason I keep getting copies of my contract in my email…five so far, even though we returned the van yesterday. ;)
Pamela K.Rental representative was not there when dropping off. All there was is a barking dog. Got help from someone in an adjacent business who figured the guy had gone out for coffee. He was very helpful. No idea who the U-HAUL rep was as I never saw him.
Bill B.We had an issue where our uhaul was boxed in after hours but when we came back the guy was nice enough to give us an extra day for free. He also has a cute dog :)
Lucas B.Helpful team, easy to work with. I had trouble with the APP processing which was frustrating? Location and cell service impacted it, but James was very accommodating
Elizabeth G.Dave at K&R was professional, friendly and helpful. K&R has a much better inventory of vans, trucks, trailers, dollies than AJ Sunnoco in Barre, VT that I've used several times. They're friendly there too. But K&R is my goto now.
Robert H.Excellent customer service and very knowledgeable and professional
Bryian S.The owner was very knowledgeable and accommodating and very professional. I will definitely be using this service again.
Bryian S.Friendlier staff.
Erik S.Wash the vehicles. Check the equipment, windshield wipers. There was a gas smell in the van.
Lawrence B.Easy and accommodating.
George C.Jim from K&R was super helpful thru the 2 years I rented there. I would recommend his storage units any time, always clean and very convenient. Having U-Haul right on the premises is a plus.
Natalie C. | Expérience générale