My rental wasn't at the location when it was supposed to be and had the what 2 hour for it to show up. Putting be behind on the loading of the truck.
JOHN B
Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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More small trucks, very big trucks with "'slide-in" ramps, better/faster on-line reservations
WILLIAM BFantastic service. Very helpful, quick, and friendly.
AARON HWell maintained truck and true gentlemen at the counter.
Renee GThe operator of this location is the best of all the UHaul distribution centers I've encountered in the past 20 years. He is a great communicator, considerate, polite, succinct, straightforward.
JOHN AThe uhaul Berlin VT man running the shop is excellent and is very organized
JOHN WKeep up the good work!
VINCENZO RThe gentleman was very nice, helpful, and efficient! I will be renting there again.
Shane GTrailer had a bad tire on it making it bounce down the road. Stopped at another u-haul shop to see about getting tire replaced. Was told you have to call roadside assistance. Called roadside assistance and they got someone out to replace the tire. All was good with that experience
GREGORY LNA on personnel. Did online return
joseph wMy reserved mobile pickup was not ready when I arrived. Scheduling tried to send me 75 miles away to get another truck. This delay would have cost me $200 paid to two movers, except while driving to Hanover the owner of the location called me and offered to come help off hours.
Fredrick GCouldn’t access app at site but person was available for return
James OMy service was the best right on time and good information for my driver.
marie mThey did not have our reservation in the system and we had to drive 50 miles to get the truck.
Rodney Rvery helpful staff person very courteous and accommodating.
Terry FExcellent customer service!!
Harold MWonderful customer service, quick and easy
Bruce BReally nice guy working there. Very friendly and helpful. Location leave a bit to be desired as it is rather a strange location that would make some people uncomfortable.
Kevin Mmy driver said that the truck didnt seem to be in best running condition, the cab itself was clean. the a/c did NOT work which was very uncomfortable for him.
beth jQuick response when I arrived. Pleasant person to work with. Also a friendly dog comes up and says hello.
Matthew CI'm happy overall. Keep up the good work.
Chris DI had set my reservation for noon, but we weren't ready so I showed up at 2. While driving to the pickup location, 2,5 hrs away, I had gotten a text from U haul saying they were going to cancel my rental. Why don't you CALL? I was en route and don't read texts while driving. Fortunately the owner of this site hooked me up and saved the day! !
Louis TGreat, helpful service!
Kira BI was overcharged by 30 miles.
Nola RThe owner, James, is wonderful and very helpful. A pleasure to deal with.
James RI used the online return option and did not interact with any personnel.
Justin WThis location is very convenient to Montpelier and the man who has helped me both times I've rented from here is great.
Merritt KJim is excellent!
John MIt would difficult to improve much at this location. I've rented uhaul from a number of places and this location has probably been the one that I've had the best experience with (multiple times now). Any times I have to work on my own box truck, K&R rentals is the place I go to rent a Uhaul until I get my own truck situated.
Chris DCalled before I dropped off the trailer as it was going to be after hours. They were very helpful. I had no issues with the drop off.
Keith BWe dropped off after hours
Tammy PThe owner was very polite and efficient.
Evan DThe service was friendly and all and all, it was great!
Bill ROwner/operator met us as we drove in, checked in the truck and explained that we would receive receipt via email. Quick and efficient!
mary rNothing service was excellent very satisfied
Fredrick MWas charged for an additional 110 miles than what was actually used. Went total of 262 miles round trip and was charged for 372 miles
Kevin MUhaul is extremely expensive. Rental locations are total dumps. Equipment is dirty and broken, check engine light on, something hanging from under the truck dragging on the ground.
Adam LRented a truck today.Brought it back to rental location at 1:00p.m. no one there. Tried to go online to check in.Wouldnt let me into app.Would like a receipt. .
John LRating portion doesn't work. Trail cleaned out. No left debris from prior use. Did notice some wires hanging after arriving at destination. Brought this to attention of rental facility. One marker light out as a result. Did not impact use. Trailer towed very well. Could easily forget it was behind you. I underestimated the door opening height, but made it work with careful loading. Would rent again if ever needed .
Robert CJames provided great help with pick up
Donald MVehicle steering and front end suspension was not in good shape
David VEverything went very well!
David RH&R is the best! Great service and availability. Efficient check out and easy returns. Je les recommande fortement.
Jacqueline MJim from K&R was super helpful thru the 2 years I rented there. I would recommend his storage units any time, always clean and very convenient. Having U-Haul right on the premises is a plus.
Natalie C | Expérience générale