Excellent experience. Could not have been easier!LARRY D.
Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Berlin, VT 05602
Services dans cet établissement :
- Mon–FriDe 8 h am à 4 h pm
- Sat–SunDe 8 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Jim who runs this location is very nice and easy to work with. He gives great customer service.Rebecca P.
Le client n'a pas laissé de commentaire.Andrew K.
Easy pick up and service was good.Dylan O.
Le client n'a pas laissé de commentaire.Nicole D.
Le client n'a pas laissé de commentaire.Adam S.
The door was locked, I had to wait for someone to see me before I could be let in to pay and talk with the workerRENEE D.
We reserved a truck in Waterbury Center VT. We were initially notified two days before rental that the truck would be in Waterbury VT. One day prior to rental, we were directed to Berlin VT. This location was 40 miles away. The radio did not work. The truck had 106 000 miles and was loud and bumpy.Patrick S.
Le client n'a pas laissé de commentaire.patrick M.
Le client n'a pas laissé de commentaire.Rick S.
Have adjustable straps or bungee cords or rope available for purchasing to secure items for transport.Bill H.
Friendly & helpfulKatherine I.
Le client n'a pas laissé de commentaire.Lucas H.
Give this location some bonus pay or a raise!SERAS R.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Diana W.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Ronald J.
I always go to Jim and his company even if I have to delay renting something. He's got the best customer service in the area and goes the extra mile to take care of his customers.Paul P.
I don't want to give this location a bad rating because numerous times Ive rented and not had a problem. The last time though it just should have been cleaned a little better. Also there's barely any wifi so i couldn't properly check in and take the pictures. The mileage was of 0,3 and i could make a note of that without the wifi. Also please please put lights in that parking lot. It is so scary at night to be a woman by yourself out there alone trying to take pictures of the inside/outside and the dash/mileage just so you can check in to start the trip. It was really sketchy and made me uncomfortable. I like uhual abs it hasn't happened before to me personally but i cannot be the only one. Thanks for listening âœŒï¸Bobbi S.
Le client n'a pas laissé de commentaire.anthony P.
Rental truck pick up was easy, with minimal delays.STEPHEN D.
Le client n'a pas laissé de commentaire.Karen W.
The inside has a dog that is very intimidating,the inside is messy and not organized or clean .the person comes in when they feel to open and says little to nothing to you .more bothered then helpful .Kelli G.
Manager went above and beyond. Excellent service.Douglass D.
I asked for the smallest vehicle aka the van was originally offered the small box truck then ended up with the van, made an agreement to have it for two days an have it back at 4pm the second day then same day I got it an after hrs I was called to be told to bring it back the next day at 1pm I stead of the second day at 4 as agreed, allegedly cause he (the attendant)double booked the frigen thingFrank W.
This location could not be more helpful. The rep waited past closing to allow us to drop off plus he disconnected everything and was a gentleman. Great service.david A.
Le client n'a pas laissé de commentaire.Richard O.
Jim was great!Joe G.
Le client n'a pas laissé de commentaire.kendra P.
Excellent service. Jim went above and way beyond to assist us. Merci.Richard M.
Jim is great to deal withJONATHAN W.
Le client n'a pas laissé de commentaire.Melissa L.
Le client n'a pas laissé de commentaire.John G.
A gentleman met us at the door, we gave him the keys and the paperwork and we left. Easy enough.Letitia H.
Le client n'a pas laissé de commentaire.MARY C.
After hours drop off, a bit difficult to find, but all in all, no issues.Michael G.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Calum D.
Le client n'a pas laissé de commentaire.Michele W.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Linda R.
Le client n'a pas laissé de commentaire.Seth L.
Difficult to get to.REBECCA M.
Jim from K&R was super helpful thru the 2 years I rented there. I would recommend his storage units any time, always clean and very convenient. Having U-Haul right on the premises is a plus.Natalie C. | Expérience générale
Le client n'a pas laissé de commentaire.Dorla L.
Nothing to say but ExcellentJimmy K.
I was quote 40 cents per mile over my alloted miles and I was charged $1 instead.Junior J.
The dude is totally awesome, I highly recommend this location!David K.
The wiring for the trailer plug on the uhaul itself was wired wrong. This issue blew the fuse on our vehicle, then making the turn signals inoperable for the duration of time we used the trailer.Alexandra J.
Le client n'a pas laissé de commentaire.Tabitha G.
When a reservation is made at a specific location do not robotically reassign it to another location, this was done to me, the location was 35 miles out of my way. I personally chose were I wanted the pick. The second location was holding a truck I had no intention of using. Why do you do this? This is very confusing to customers. No fault on the rental agent his order was entered correctly.Natalie C.
Le client n'a pas laissé de commentaire.Morgan C.
The change in location was very inconvenient and caused a lot of added stress to the move.Kathryn D.
Drop off was done by phone, location seemed fine.Rachel S.
this place sucked, and the guy was rude and unfriendly. because of him, I will never use U-Haul again, and will warn my friends and colleagues away as well. I will take every opportunity to tell every single person I meet what a horrible experience I had with him.Miriam B.
This was the only location where we could get a 26' truck, which we had reserved but were informed was unavailable the day before we intended to move. The representative offered us the option to drive to this location to get the truck (nearly an hour away) and said U-Haul would add one day and 80 miles to our existing reservation. We received the extra day, but no mileage extension (despite the fact that this new location added over 60 miles to the distance we needed to drive the truck) and we were then billed for the mileage over the original reservation. U-Haul has thus far not responded to any of our communications to resolve this concern, so we would encourage prospective customers to be wary of booking trucks as there is no guarantee that you will receive what you need, and may be charged extra despite being personally inconvenienced.Todd G.
Le client n'a pas laissé de commentaire.Jennifer B. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher F.
all was goood everything was ready no troublesThomas M.
Le client n'a pas laissé de commentaire.JOSEPH D.
Nice dogVincent Y.
Go out of business!Charlie M.
Le client n'a pas laissé de commentaire.Lanna J.
The van used 2 gallons of fuel in less than 10 miles is the only issue with the whole price of rent of the van....other then that it's a great deal 23 hours and 42 dollars got the small move done with time to spare. Jim is always great to work with and really nice and pleasant person. Thank you U-Haul saved my but again...price of fuel is the only bad part.Ed W.
Le client n'a pas laissé de commentaire.Milo P.
Owner was friendly and helpful. I wish charges were listed up front. Being on a tight budget at this time, it would have helped.Jeff W.
Make it clear how to pick up a truck. I arrived and the website wouldn't let me upload the required pictures. I found that there was wifi and tried that, but then I discovered that someone was working there and could just help me. It was all very unclear.WILLIAM B.
Le client n'a pas laissé de commentaire.Claire B.
They over charged me, and charged me for an extra day despite returning it on time, and also charged me $96 in damages and when I call to ask about these charges they hang up the phone.Aleta K.
Location and staff were awesome! Super friendly and helpful My issue is with the online reservation system. If I needed additional verification it should have been when/after I made the reservation not when I was trying to pick up the truck! This caused a significant delay and several restarts on the appSamuel B.
Was dropped off by a third party with no problems.D K.
Best U-Haul location in the country. Always courteous and helpful. Friendly and nice to visit.Steve H.
Le client n'a pas laissé de commentaire.Danielle S.
Pick up location was very helpful and had the sweetest four legged little helper.Timothey T.
Tell them to go to Budget.steve H.
Le client n'a pas laissé de commentaire.john C.
If possible turn in vehicle during working hours, the web check in is uselessStephen L.
Good locationErik O.
Le client n'a pas laissé de commentaire.Monte C.
Le client n'a pas laissé de commentaire.CHRISTINA M.
Truck smelled of old cigarette smoke. Also, truck was not full of gas when I pick it up. Left more gas in than I need needed to. That cost me money!michael W.
Le client n'a pas laissé de commentaire.Conrad L.
Friendly and competent service. Easy transaction. Good $ value.FREDERICK P.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.Stephen R.
I was very pleased with the service at this uhaul location. I was able to pick up my equipment with ease. The van was clean and gas tank was full. I had no issues. Owner is super nice and overall it was an easy experience; a nice thing when you're trying to manage a move. I had a poor experience at the Burlington location and was about to swear off uhaul but this one was worth it for sure.SARAH W.
Le client n'a pas laissé de commentaire.Vance G.
Le client n'a pas laissé de commentaire.Joseph G.
Unfortunately, the automated reservation & return processes were painful. No sooner than I'd reserved the 10' truck on line, then I was called - and told that only a 9' van was available (and that the nearest available 10' truck was 30 miles away!!). But when I picked up & returned the 9' van, there in the parking lot sat a 10' truck - unused all day!!! Then, after I returned the van, I tried to document my return using my phone - but couldn't seem to access it with the information that was asked for (& I had provided!). I tried again when I got home on my computer, and still couldn't get in!! All that effort and aggravation and I'll still get charged $20 because I didn't get through. How annoying!! I'm very disappointed!!!!!!william E.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Justin C.
Le client n'a pas laissé de commentaire.Charles M.
We signed up for the phone check-in, because we figured we'd be arriving at the site after they closed at noon, which turned out to be true. As we sat in the parking lot, wrestling with the electronic checkin (which was horrible, confusing, and asked for information we were not warned we'd need!), the owner noticed we'd been sitting there for 20-30 minutes, and came out and offered to check us in even though he was closed! This went quickly and smoothly, and he was extremely friendly about it all. The return was also a breeze, and the assistant we dealt with then was also really nice and pleasant to deal with.Erik M.
Drop off was easy as could be. Thanks for a positive experience!!Bobbi S.
Le client n'a pas laissé de commentaire.Rita G.
Nothing. I like working with Jim and he's always helpfulPaul P.
Le client n'a pas laissé de commentaire.Jennifer C.
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