Customer Reviews for Kaneohe Self Storage
(Concessionnaire U-Haul dans le voisinage)

126 évaluations

46-025 Alaloa St   Kaneohe, HI 96744
(South of the Windward Mall on Alaloa St between Haiku Rd & Kahuhipa St)

(808) 247-7447

Heures

  • Lun au sam : 9h30 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(808) 247-7447

46-025 Alaloa St
Kaneohe, HI 96744
(South of the Windward Mall on Alaloa St between Haiku Rd & Kahuhipa St)

Services dans cet établissement :

Heures

  • Lun au sam : 9h30 am à 3h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent customer service! Highly recommended

DAVID B. 
Évaluation :
5

Keep it the same. Super friendly super clean! Thank you Marlene for the wonderful experience!

RYAN H. 
Évaluation :
5

Awesome last minute rental. Very accommodating. Friendly and clean.

LUCINDA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

patrick C. 
Évaluation :
5

Everything went well. Customer service was top notch. Would recommend to my family and friends.

IONE M. 
Évaluation :
5

Friendly and efficient staff were helpful throughout.

ARTHUR L. 
Évaluation :
5

Time and time again, I always use this location. From moving appliances to moving a 3 bedroom home they always have what I need! They're friendly and professional. Mahalo!

CARYL T. 
Évaluation :
5

I'm disabled and the step was a little to high, but we were forced to move! Truck was clean and convenient. Highly recommended to all my friends, thank you Marleen.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

The ladies heading up this operation are wonderful and helpful!

Nicole H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KALANI W. 
Évaluation :
5

Fantastic service and new equipment! Smiling staff very helpful and pleasant to do business with!

Nicole H. 
Évaluation :
5

Excellent trucks, clean and easy to drive! Pick-up and turn-in process is a breeze. Friendly staff and delightful owner!

Nicole H. 
Évaluation :
4

Today we had one of the brand-new 20' trucks and it was perfect! Easy to drive even though it's longer; holds a lot more and makes it easy to move things around inside w/all the extra space. Totally worth it!!!

Nicole H. 
Évaluation :
5

Get the deluxe insurance and you're in & out in minutes! Same thing when returning. Spend the 28 $for the peace of mind and convenience! Mahalo for the rental on such short notice!

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

What can I say, made the reservation for 3 days, changed it to 4 then changed to 2 days. Totally accommodating all the way and then needed to extend again but “our truck” had already been reserved. They provided a different truck that was perfect for our job upon return of the original truck. Seamless transfer. Incredible service. There was a line at the office window yet we were checked in and Re-checked our within less than 5 minutes including time waiting in line! Best truck rental experience ever. Mahalo for your amazing service and smiling employees! Makes our day that much better. :)) #goldstar

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Very nice and helpful ladies--Thanks

andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

The 10' box truck was sporty and convenient to drive...and park! Mahalo for the rental and the great service!

Nicole H. 
Évaluation :
5

Marlene and the crew to the rescue...again! Needed an additional truck last-minute and they made it happen! Quick and easy. Smiles galore! THANK YOU!!!

Nicole H. 
Évaluation :
5

Their business keeps my business in business!

Nicole H. 
Évaluation :
5

Great service good truck Mahalo!

RICK W. 
Évaluation :
3

The required gas receipt thing is a joke! I want to know why!

JEFF J. 
Évaluation :
5

Fastest check-out and check-in service ever! Easy process, smiling staff...definitely recommend!!!

Nicole H. 
Évaluation :
5

Always a 5 star experience!!! Check out in less than 5 minutes and check back in in under five minutes! So easy and convenientâ€"and when you just get their deluxe insurance you never have to waste time inspecting a truck TWICE, getting your insurance faxed over and waiting for additional paperwork...just to save 14 $. Thank you for the expert, efficient and FRIENDLY service!!! Wouldn't go anywhere else.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

A terrific experience all around. The vehicle we selected was ready on time; the staff made sure to spell out all the details and gave special instructions on filling up the gas (apparently it's tricky!)â€"they are so detail oriented I wish I could hire them myself! We used their deluxe insurance for only 28 $(peace of mind and if we had an incident, to no we could just call Marlene and they would handle everything was a relief…! What a waste of time it would be to have to deal with our own insurance company and claims… And did know about “loss of use of vehicle”??? ...you might still end up paying!) They just make everything so easy and quick I can't believe anyone would do it any other way. Even the turn-in process (If you get their insurance) is lightning fast! Very well-run local operation. We definitely recommend them AND APPRECIATE THEM!!

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
1

Bottom line up front, I fully recommend NOT renting from this location. After my experience with this Uhaul location I was absolutely appalled at how rude and condescending the clerk was upon return of the vehicle. The service was good when I picked up the vehicle but it was night and day in the difference between the clerk at pick up and and the one at drop off. First off, the contract states to top off the tank prior to return within a mile of the Uhaul, reasonable as they then have the tank full with less than a mile of travel since top off. I returned the vehicle on time and filled up the tank as specified. I had filled up the night prior closer to my home where the cost was 0,40 $ cheaper per gallon so there was maybe a gallon that was needed to top it off the next morning at the higher rate. The clerk scrutinized the gallons vs the miles driven and i explained that it was the amount of top off and i filled up earlier. She told me that she wanted to see the other receipt to match gallons to the miles, a bit more nit-picky than necessary as the gauge read more than full and I had “topped” it off but ok. The gas pump near home didnt print a receipt and i didnt have time to go in to get one so I offered to show her the bank statement showing the transaction which calculated out to be the right number of gallons. Her response was, no kidding, “I guess we'll take you at your word”. Im not sure if she was looking for an excuse to charge me the difference between my receipt and the gallons that 30 miles would burn at 8 MPG or if she wanted me to go try to get 4 gallons into a full tank, but there was definitely a better way to handle the misinterpretation of their top off policy and required documentation requirements. If they wanted every gas receipt for the duration of the rental, state that. They stated they wanted the receipt showing that I stopped at a station within a mile and topped it off before handing it back in. I accept blame that I didnt consider they were going to run my reciept through an algorithm on the miles traveled and fuel consumption rates to ensure I put in a very specific number of gallons. Every other rental company asks that the gauge reads full when you bring it back, done and done within they 1 mile rule. She then mentioned that maybe they need to review the wording of the contract to be more clear, to which I concurred. Rather than dropping it, she snidely stated that I wouldnt have to worry about renting from them again so it shouldnt be a problem. So after liteterally arguing with me about my interpretation of the wording of their policy and talking to me like I was not intelligent enough to understand the intent of their policy, I dropped to subject as it was not going anywhere fast. Also, the truck was beat to all hell on the exterior. It was evident that they take full advantage of the insurance policy by pocketing repair charges that happen over time and never fix any cosmetic damage to maximi

DANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Marlene is AWESOME!

CORA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Marlene and the girls are always so friendly and helpful. Mahalo again!

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Lisa (at Kanehoe location) was very professional and she really saved the day! Good insight on what I would need to help a friend do a short notice move. Thanks to her...I would recommend Kanehoe UHAUL!!!!! Thanks Lisa 5 Star!

BRYON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

I love Marlene and her U-Hauls. And her insurance! She makes the process is so easy and with their "deluxe" insurance, we are covered. The savings in time alone is a value (who has time to walk around a 17-foot truck and note every single dent and ding??? I guess you could do it while you wait for your insurance company to fax your coverage in!?!) We had a (rare) minor fender bender; I gave the photos to Marlene and she handled the entire claim. Took me less than 10 minutes and one email. Best 28 $ever spent. Mahalo Marlene, Alana and Lisa! ALOHA!

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Amazing service, always smiling! Mahalo!

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Easy & fast ??

DONNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Another great experience! We actually needed a second truck last-minute and Marlene and her team came to the rescue again on a ridiculously short notice. Great rates and even better service. Mahalo for another successful rental experience!!! Much aloha, Nicole (and our entire crew at Island Hale Home Staging)

Nicole H. 
Évaluation :
5

We rent UHauls from Marlene and the ladies at Kaneohe Self Storage sometimes 5 days a week and we are ALWAYS impressed! Very friendly and efficient, pro-active and service -oriented for sure. They even tried to find out if it would be better for us to buy a truck since we rent so often! They are so great, and caring tooâ€"once I forgot we were supposed to turn the truck in same-day and they called to ask if we were OK, did we need assistance/had we been in accident...when I said I'd simply forgotten the time, they so graciously told us to get the truck back when we could and SAFELYâ€"not to rush. Totally recommend Kaneohe Self Storage!!! Mahaloz!

Nicole H. 
Évaluation :
2

I wanted to rent a 17' truck fri-sun but was told that due to demand on weekends, the truck could only be rented 1 weekend day so I would need to return it by 830 sat night. When I got to the location to pick up the truck, I wanted to confirm the drop off time but was told it was scheduled to be dropped off by 830 sat morning. This was a problem since we were not receiving keys to our new house until 830 sat morning. I asked if they could change the reservation so that I could drop off later Saturday but was told someone else had already booked it. Instead of them recognizing their screw up and allowing me to book the truck for sat and telling the other person there was a mistake, I was forced to rent a smaller truck which required us to make more trips, thus costing me more $. The people working at uhaul when I picked up and dropped off were nice and apologetic for their mistake but did not try to fix the problem in any way which was extremely frustrating

SHANTELL P. 
Évaluation :
5

Awsome service

DONNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER K. 
Évaluation :
1

The owner Bernadette is very rude and ignores any questions you may have. She loves to over charge and doesn't ever give u the reason why until you ask her at least 5 times. It seems she may be making up charges as she goes and also calls you from her cell to harass you. She definitely has an attitude problem and her experience makes me never want to rent a u Haul ever again. Pretty bad because I just rented one from Waipio and she was amazingly nice.

RACHEL M. 
Évaluation :
5

Girls on the Run of Hawaii is so appreciative of the level of service that Kaneohe Self Storage has provided over the past four years. They are instrumental in our bi-annual 5K, which is the primary event for our non-profit and the 200+ girls participating in the 10-week program. Thank you Kaneohe Self Storage and UHaul Hawaii!

BRUCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALANI I. 
Évaluation :
4

Overall it was a good experience but I only drove five miles and the tank was still full when I was done but I had to put in one gallon of gas or pay 30,00 $. Pretty ridiculous but that is their policy.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Great experience...no surprises...satisfied customer

STEVEN M. 
Évaluation :
4

Customer service rep Alana was very professional and provided excellent service!

JANA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
2

Reserved a truck for 0800 when UHaul was supposed to open and waited until 0825 before any workers showed up to open the store

KEVIN J. 
Évaluation :
4

Friendly staff!

TAMATHA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lorne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY B. 
Évaluation :
4

I had a few boxes to throw away but their cardboard bins were too full. Ensure they get picked up so us movers have a place to recycle cardboard.

DONALD J. 
Évaluation :
1

Location: Kaneohe HI. Customer Service is extremely poor. As I returned my truck rental & abided in the UHaul terms/agreement, filled the gas tank...an Employee by the name of Alana was disrespectful towards me & made a comment (regarding the gas gauge;which I returned Full)...she stated she "wanted to prove me WRONG" & charge me 30 $for not putting enough gas & forced me to pump gas a second time (5 $more).I drove the truck down the street back to the gas station & the gas was literally spilling out after 1,29 $ was released from the pump... completely wasting gas (when she said I needed to put at least 7 $worth of gas according to the mileage; she was wrong) but as she wasted my time & my money (gas profusely leaking-toped off the tank...again, she was determined to prove me wrong. I returned to the office, with my gas receipt & an actual photo of the gas spilling out of the tank as proof to Alana. The fact that she said she wanted to "prove me wrong" really bothered me because not only am I a paying customer, but I'm a business owner & NO customer should ever be treated so disrespectfully needless to say "proved wrong" when the employee is the very one who is WRONG. I would highly recommend to Alana's supervisor that she be more friendly & professional when dealing with Uhaul's customers. Proverbs 15:28 After this experience, regretfully I will not be using Uhaul in the future. Thank you & best wishes Uhaul~ C.G.

CHRISTEL G. 
Évaluation :
3

I rated the equipment as not well maintained because my truck broke down due to a bad battery. Customer service helped to resolved the issue within a reasonable time (~5 hours). I would recommend faster response times to breakdowns. Billing was also very helpful to apply discounts to account for the mishap.

STACY D. 
Évaluation :
5

Great staff Kaneohe Hi location have wonderful staff of people who are very helpful in making sure our experience with them was professional.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY Y. 
Évaluation :
5

reduced mileage charge would be good

WALTER K. 
Évaluation :
3

The woman who runs the front desk is VERY strict about filling in gas to the point of inconveniencing you as a customer. After an exhaustive physical move, I was forced to go back to the gas station and pump over 1/8-1/4 gallon of gas even though the arrow was well past the fill line! She required me which I did but then she noticed I put a neat 8,00 $ in the tank. I ended up estimating because the keypad at the pump was broken and I wanted to use my credit card, but the gas station attendant wouldn't run my card unless I gave her a dollar amount. This was not good enough for Miss Follow-The-Book-To-A-T. She was going to impose their 30 $fill in charge in me unless I went back to fill in gas! I ended up filling in an additional 1/2 a gallon but because I really pumped past the initial lever return from the feedback pressure at about an 1/8-1/4 tank just to be absolutely sure I wouldn't have to go back and fill in again. She wore my patience thin by redundantly explaining their policy to me about three times even though I repeatedly told her that I understood clearly what she meant. She then tried to point out that because I drove an electric vehicle that was where I went wrong in my gas estimate. The real reason was that I figured the amount of gas based on the miles/gallon that the average sedan gets (21 mpg). She claimed her 10' box truck got only 10 mpg. When I ended up being only 1/8-1/4 gallon short I realized that it was my driving habits as an electric vehicle owner that enhanced my fuel economy, so I was driving at someting like 15 mpg instead of only 10. A lot of hassle for so little gas and waaaaaay too strict on the full tank policy. Sheesh!!!

SHEREEN S. 
Évaluation :
5

No complaints! Awesome!

BRENNA F. 
Évaluation :
3

provide a customer parking lot for overnight or short rentals. I felt very uncomfortable leaving my car on the side of the road overnight.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUMPHREY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELSA S. 
Évaluation :
3

Customer service was good, but truck was beat up and ragged. Would only recommend for short-distance moves as Penske has a better deal with a flat-rate and no mileage fees.

KARL K. 
Évaluation :
5

Wonderful staff They represent your company very well. I would like you to let them know that their service is appreciated

IKAIKA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Wonderful staff and very helpful and friendly. They represent Uhaul well and should get recognition for there management style.

KEN K. 
Évaluation :
4

The staff person, Kanoe, was friendly and efficient. She did have problems with the wi-fi which slowed things down. However, she was able to work around the problem and help us get going with minimal delay. She had good problem solving skills.

MARCIA B. 
Non reviews have been submitted for this location.

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