Fast and easy service will be using again
Brandon Atwood
Customer Reviews for Karr Docc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service
Jesse BoettcherIt was so easy to do the return of the trailer. Merci
Rodolfo JuarezMy original drop off location was in Centerpoint, Tx. I got there at 2:15 pm and they were closed. Their hours are 10a to 2pm. Crazy for during the week business. The website says they have after hours drop off but they DO NOT. We got there and the fence and gate around the business was locked, so we go to the next U-Haul return location 15 miles away in Comfort Tx. Debbie at Karr Docc was able to check our U-Haul in for us. She was very helpful and efficient.
Mark HafnerI'll be back.
Michael ShalitWonderful people I dealt with. Highly recommend
Bobby DentGreat people too rent from friendly atmosphere!
ethan barnesVery nice and accommodating
Sarah DavisExcellent customer service throughout the transaction from beginning to end. Thank you for making it easy!
Todd PilgreenHey, the representatives of U-Haul at this location were absolutely wonderful. Went out of their way to meet my every need.!!!
PATRICIA LOUISE SWEETBeautiful people. Very helpful. Would do business with them again.
Carol NixThe couple there was so friendly and helpful. They are good people!
randall oatesAwesome service
lester beaverStar player's
JENNIFER NIMMRICHTERSuper friendly staff.
John BarclayI wish the drop box was more visible or at least a sign. I didn't speak with anyone when doing it off
Vera TedderDon't judge a book by its cove. Yes, this place looks like a junkyard. There are tons of broken equipment and vehicles everywhere, and many chickens running around. But the woman who helped me was super nice and extremely helpful. There were a few people in line (some upset) and she could have easily been frustrated, but she smiled and kept going. Will definitely go back for a Uhaul if the need arises.
Richard RosalesShe told me their internet was down so she couldn’t check me in and told me to leave trailer beside the road.
Kent CrawfordBetter location
Michael MancinoVery nice lady.
Christian AguirreVery nice, accomadating!
MICHAEL FIEDLERLooked like dropping off at a junk yard - no help even though we arrived during their posted business hours - will not use again
Terry TeschDebbie was great to deal with and made everything go smoothly, even when our hired load & unloading help never showed up and through the Great Freeze of 2022 requiring us to need extra days. Would definitely recommend to everyone.
Terre ReedDrop off location was several run down buildings and no personnel on site. Location looked like a scene from junk yard!
Chris ManshackThe office smells like cat piss and litter box. Also, no lighting (very dark) and smells like smokers den. Front porch and yard looks like a trash heap...very unprofessional and surprised that UHaul allows their contractors to have such pitiful conditions for customers to have to enter and transact business.
Cynthia FregyThe truck was clean but the process of getting the truck and my experience with the truck sucked. My truck was in an old flea market lot without good phone service so the share truck stuff didn't work. I had to go 3 miles to the other flea market to get helped not a good experience
Roberta RitterInteresting facility. I spoke with the lady before we dropped the truck. A nice lady. She was not surprised at the cleanliness of the truck when I picked it up. Although I cleaned the truck, she said she'd clean it after we left. I received my turn in receipt, and did not have any extra charge(s) added. Will recommend.
DON RAINSDebby was very friendly and helpful. Thank you!
fred watermanVery friendly and helpful. Will definitely recommend and use again.
ROBERT HALLKarr was very helpful and got me on my way.
Gordon GarrettI was surprised that Texas didn't open on Sunday. Eeekk have to waiting till Monday..
Susan HaneyThis place was a junk yard. I turned the rental in and you charged me for damages and cleaning fee which were not accurate. Please refund those fees.
Guy VickNot good
JOHN RALEYThey were heavy smokers so the office was nasty. Yard was junky
Kelly LittleDebbie and Verne are always nice and helpful. I have rented from them numerous times and will continue to whenever needed. I actually think their dog, Wally is the real office manager. He does a great job!
Miles KendrickI prefer a larger dealer. Office was small. Assume private individuals run the operation. Had a little dog in the office which pooped on the floor and I stepped in it. I like dogs but don't believe they belong in an office.
jerry grayThis is at someone's house. Clutered. Could not find night drop as it was on the side of a small shed? Guy came out of HOUSE and was pleasant and helpful.
TYLER GOGGANSLocation is VERY cramped but folks were super nice and allowed us to drop trailer outside their tiny location so they could squeeze it in.
JOSEPH SENECALLeave name and phone number of drop off location not just the address.
Thomas A SimsI was satisfied
RICHARD LEMONCan't think of any way to improve
NORMAN TOOMANYour app, 1-800 support, and chat staff were use less. No one could assist in trouble shooting my concern. Had to drive to another location with a live person to secure my rental. Spent 4 hours of my day to resolve issue. Your social media rep April Ray was quick to respond to my initial survey with a worthless "I'm sorry" email. Had she bothered to call maybe she could of helped me. 60 minute wait times to speak to a rep. Young lady at the Comfort location was very helpful. The only reason I rated 5 stars above is because of Comfort location. Your other services are 1 star at best.
RAMIRO TORRESI had to go out of my way to get back to the right side of the highway to return home. Essentially added about 20 minutes to get back to the north bound side of the freeway.
Tim BraytonI am disabled, the woman. Helped me get into the truck. She was very helpful.
Roberto MataEvery aspect of my experience was great. Can't think how you could do anything better than it was. Merci
DAVID ARMON GUTHRIEI went to the location several times about renting a truck, they were friendly and answered any questions I had about the one way rental. I would recommend this location for anyone wanting to rest a U Haul trailer or truck. Five Thumbs Up.
roland collier