The overall u-haul experience was great. The lady on pick up was a great help. On return is where my experience took a turn for the worse. When I returned the u-haul I found d out I was charged for two utility dollies but only asked for and took one. The man in charge treated me as if I was lying and did nothing to explain my charges or if he would fix the over charge. I owed for an additional 10 miles and was charged more but in reality if I was refunded the price for the dolly I never took It should of stayed what I first was charged at pick up. But the man through a price at me with no explanation or good costumer service and left it at that. Completely unsatisfied and left feeling insignificant. This location can improve on customer service and doing a better job on explaining the charges and how they came up with the total like other more professional locations. MerciRandall M.
Customer Reviews for Kaseys Gas Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The agent who did the rental arrived 20 minutes late for the rental appointment. He hooked the trailer up to my vehicle. When I returned the trailer at a different location, the agent said the safety chains were not connected properly. While they probably would have served their purpose if needed, they were difficult to unhook.Landon H.
The staff at Kaseys gas mart are 100 % incredible! They were a pleasure to do business with and I would encourage anyone to use them.Edward W.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.SANDRA M.
I don't understand why U-Haul is promoting mobile check in only to find out I cannot do a mobile check inGerald W.
The Shell station and it's employees were helpful. However, when we arrived to pick up uhaul nobody was there working who handled the truck rentals. Mind you I booked 5 days in advance so they had sufficient time to contact me to let me know of staffing issues. I ended up having to wait, called customer service who then had to reach out to the owner of station who then had to call them and do everything remotely over the phone since they were ill prepared. We lost over an hour of time jumping through hoops that could've been avoided had they been more professional and did their job.TALETHA K.
The check out process took longer than expected because the employee didn't have the information she needed to complete the check outYvonne N.
Le client n'a pas laissé de commentaire.James R.
The truck was double booked, took an hour to actually get it, had 137k miles on it, had trash AC, loose steering, alignment off, and rented the appliance dolly and the wheel fell off while moving a 1k washing machine and damaged the finish. Literally the worst truck and dolly I've ever rented.BRYAN H.
Le client n'a pas laissé de commentaire.Dwayne H.
The owners were very friendly and helpful.RODGER E.
Was real polite and made you feel welcometerry W.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.Geoffrey A.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.vicky C.