Évaluations des clients Katy Road Armor Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Katy Road Armor Self Storage

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Lesley S. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Le client n'a pas laissé de commentaire.

seth D. le

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Le client n'a pas laissé de commentaire.

Christine T. le

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Preston was absolutely wonderful to work with. Very personable and helpful. Excellent customer service.

Christopher R. le

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For the 24/7 mobile approval it took me 30 minutes waiting after I already was confirmed to pick up a truck. I had people waiting on me and they sat for that 30 minutes. Finally the agent on duty had to override and get me on my way. Unacceptable

Olanrewaju A. le

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Good place to get a rental truck.

Adam C. le

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Worst moving day in the history of furniture, moving trucks, and residences. What a colossal cluster fuck. Couldn't get into the truck at the assigned location. The location I got in the truck didn't have 4 wheel furniture dollies, had to spend 45 minutes and 3 phone calls to Traffic and customer service, had to go to Home Depot and buy 2 furniture dollies since you scumfucks didn't have them. Had to call again today to get the $50 Reservation guarantee discount applied to my invoice. And when I went to the 2nd location no one told me they didn't have furniture dollies. So any savings was lost by the extra time and money I spent to go buy furniture dollies. I had a 2pm reservation, it was 4:30pm before I had a truck, and it was 7pm by the time I had furniture dollies and able to start moving. Do you understand why I'm still pissed off and y'all need to do more to make this situation right. Otherwise just go back to fucking people over in the pits of hell .

Sarah D. le

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Le client n'a pas laissé de commentaire.

Willia W. le

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Le client n'a pas laissé de commentaire.

IVAN D. le

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Everything was perfect, specially the clerk, who took the time to answer my questions.

Sheila J. le

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Maybe have more than one person working the front counter.

Sandy J. le

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Staff was very professional and friendly!

regenia P. le

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Le client n'a pas laissé de commentaire.

Austin E. le

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Online check in process was a total mess. The guy in the office helped out after I was waiting online for about 20 mins. That is not convenient for an app that boosts ease of use.

Shelby W. le

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Le client n'a pas laissé de commentaire.

Valentin L. le

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Friendly and professional staff. Easy and fast process.

Chad H. le

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Even though the rental was a one way trip, it would be better if they could provide a credit for unused packing blankets. I was not informed at pick up location that the blankets were rented versus that I thought I purchased them.

Annie E. le

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Very friendly guy did the check in process

Jerry N. le

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Le client n'a pas laissé de commentaire.

Arlene H. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

carden H. le

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Le client n'a pas laissé de commentaire.

Danielle L. le

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Key container was not locked despite receiving a code

Hazel M. le

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Preston provided an excellent service! Thank you for making my truck rental part of my move smooth and easy.

Jeff C. le

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Awesome service as always with Preston at this Keller location.

Robert H. le

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Le client n'a pas laissé de commentaire.

Beverly F. le

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The truck was not perfectly clean, but that was okay. I made a note of it, and that was fine. Truck ran perfectly. Was the perfect solution to my needs. My experience with the Katy Road U-Haul facility was very smooth from start to finish. Would highly recommend to friends and family.

jodi M. le

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Le client n'a pas laissé de commentaire.

jason C. le

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Le client n'a pas laissé de commentaire.

sharon B. le

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Very customer oriented service. Can’t improve on perfection. Thank you very much!!

livingston J. le

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the person that took my request, set me up with the wrong kind of truck, couldn't use it, i need another kind to do what i need, my last time using uhaul a waist of my funds just to pick up and drive to garland

Roland F. le

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The initial pick up process was terrible. Our reservation was switched from a local to a one way move erroneously after a call for an inquiry. After attempting to call support, I was on hold for 25 minutes and ended up hanging up and pestering the employee of the armor storage Preston who was awesome and was able to solve our issue within minutes. The customer service we had besides Preston’s was absolutely terrible. We tried to use the online assistance, but received no help at all and waited over 10 minutes for even a first chat response. I would definitely recommend armor storage and Preston to anybody, but I would never recommend the 24 hour pickup option due to the hassle and waste of time it caused in crunch time during my move. I am extremely dissapointed with my UHaul customer service, with the exception of Preston, who was the only reason we even got our truck and is a true champion of customer service.

Leah B. le

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Nothing this was my 2nd time to use them

Richard M. le

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Le client n'a pas laissé de commentaire.