The owners of the automotive center that also handle the U-Haul service are awesome! Friendly and professional.Renee M.
Customer Reviews for KD Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
K& D was outstanding super helpful!! 6 stars out of 5 I called to extend my rental with Uhal and kind of got an indifferent attitude that seemed to borderline rude... and tried to call back again to extend and the wait time was 20-30 minutes and after being on the phone for 28 minutes uhal disconnected me. So I called K&D and there was no wait they extended the rental just took seconds no problem super helpful and accommodating I will go through them everytime now.Patricia M.
We requested equipment in July 5th at a location a mile from our home in Reno. We found out the day before we left that we had to pickup the one way rental At a location/town 120 miles round trip from our house in Reno. We had to drive our vehicle there gas up the rental and our personal vehicle and drive back to Reno to load all of this done July 22nd. This is not the first time I haul screwed us with last minute inconvenience and personal cost. Never again!!'BENJAMIN C.
No complaints. We will definitely be using you in the future.Rodney O.
I was sent 60 miles out of my way to get to this location. My reservation was 5 miles away and changed at the last minute. 2 extra hours of driving and fuel costs. Not impressed.Glenn M.
Le client n'a pas laissé de commentaire.Renee M.
Le client n'a pas laissé de commentaire.Molly R.
Le client n'a pas laissé de commentaire.Richard R.
Great people! They had no control over the main issueMelissa D.
Our U-Haul experience was the worst we have ever had. This particular locaiton was awesome it was the other issues with U-Haul that made the experience terrible. To be honest we will not be using U-Haul again in the future.James H.
Le client n'a pas laissé de commentaire.WILLIAM H.
The two gentlemen at KD were helpful, courteous and detail-oriented. They assisted with patience and found a great solution for us. thank youJames F.
Le client n'a pas laissé de commentaire.Jay S.
Le client n'a pas laissé de commentaire.Craig M.
Not a thing. It was perfectly performed.George A.
My only complaint is that I ordered the car dolly for the South Reno location and had to drive 65 miles one way to pick it up. I asked for compensation for my time and gas but was denied. I had the South Reno personnel load the car onto the dolly. After about 500 miles on the road I noticed the straps were very lose on the tires and the tires were turned to the left. Luckily I was able to find a uHaul dealer in town and he removed the car and reloaded it. He said it was not loaded correctly to begin with and very possibly I would have lost the vehicle if I had continued. Please instruct your staff on loading procedures. I don't know how to do these things and that's why I had "the experts" do it for me.Pat L.
Awesome people!TAMARA KAY B.
Le client n'a pas laissé de commentaire.Sonny J.
Le client n'a pas laissé de commentaire.THOMAS B.
They did not have the car dolly I reserved. They had one but it was on reserve.LAURA ASHLEY B.
Very friendly help at the Local auto repair business where U-Haul was located. Je la recommande fortement.STEPHEN JAMES H.
Le client n'a pas laissé de commentaire.Nikki H.
I had the most horrible experience of any business transaction in my entire life. I mistakenly checked out my uhaul via the app. First i could not check in to get the truck at 4:30pm and had an hour and a half wait for customer service to call and fix the issue. So i hoped all was good now, nope. I was able to start the checkout process but was not given the access code to get the keys to complete the checkout process. The app is stuck here as i cant get into the truck and with another one and hour hold time i was able to now get my keys 5 hours after scheduled pick up time. The check out part app now cant be accessed as the vehicle was manually checked out by customer service. A fairly easy move two trips, 8 miles total the horrible experience was over. Joking now the app keeps looping and won't let me return the vehicle. Two hours of hold time later customer service manually checks the vehicle in and as a safe measure i sent the starting odometer and ending odometer pictures so we had something. The next day i am surprised to see my bill state that i drove 19 miles not 8 and that the vehicle required 7 gallons of gas even tho it was returned with as much gas as was in it at check out. Not to mention if the werent taking advantage of me that the truck get less than 3 miles per gallon. So 5 more hours on hold for customer sevDaniel P.
KD automotive is where to get your u-haul in Fallon, excellentâ€¦JOSE LUIS L.
Le client n'a pas laissé de commentaire.MARK THOMAS C.
Getting charged for 750 miles when using only 607 miles and being charged for 4 days when dropping off a day early. I will do ANYTHING in the future to avoid renting U-Haul. $1000 and $200 in gas to get my broke motorcycle home.CLIFFORD DALTON J.
They were very helpful, and incredibly friendly 10/10 would recommendWESLEY PHILLIP H.
Wouldn't recommend uhaul to anyone. I just needed a trailer. Had one booked for Fernley. Pick up day i was rerouted 30 miles away to fallon just to find the trailer was double booked. Over an hour in the office to find out if the trailer i already paid for was coming with me. Kd staff were pleasant and helpful. But whoever does the uhaul booking/equipment routing needs a new job Turns out the guy I was double booked with was sent 30 miles away to Fernley where I live and wanted to pick up in the first place to get the trailer I should have gotten. Nothing like adding several hours of run around time and frustration to an 8 hour drive. Thanks uhaul. Again not kd's fault. Look forward to my reviews on google and Yelp.Jerrad B.
Provided instruction necessary for me to turn in truck and trailer after hours.RICHARD B.
I was very pleased with everything at kd automotive.JOHN DOUGLAS M.
Le client n'a pas laissé de commentaire.MARK ALLEN J.
Le client n'a pas laissé de commentaire.LINDA H.
Friendly staff, I enjoyed your service.BONGINKOSI I S.
I called UHaul to find a truck. The man I talk to told me if I wanted a different size truck, I would have to go to Reno. I needed one for a one way from Fallon,Nv to Reno,Nv. I asked if they could give me the difference of the mileage . I was told No. I had to pay for a 26 foot instead of a 15 foot. I thought it was lacking customer service to Not to try to help out. But no customer service from your company. I was to return the truck by 10:15 am. The Uhaul in Reno called me to see if I could return it early because a customer wanted the truck. So you want something from me a customer but hey you have another customer to spend money and forget me a customer that paid for a full day. I felt I should have a discount for bringing it in early. Cause if I was a half hour late I would have been charged for a full day. So I'm very disappointed by the treatment of your company. I will say it again No Customer Service ! You really should Pay people to drive your trucks from areas where there is trucks to areas where they are short of trucks. Again No Customer Service !MELODY ROXANNE H.
quick, efficient, a extremely pleasant connection. Best U haul connection I have experienced.RUSSELL OWEN G.
Le client n'a pas laissé de commentaire.EVERETTE VERGAL S.
Le client n'a pas laissé de commentaire.Austin S.
Le client n'a pas laissé de commentaire.Gabrielle C.
Le client n'a pas laissé de commentaire.JERRY GLENN M.
ALWAYS GREAT!!THOMAS S.
Great experienceCatlan L.
Other than the original reservation wanting to send me from Nevada to Lubbock Texas to pick up the truck there isn't anything. Was a wonderful experience.PATRICIA JOAN G.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.GEORGE CLARK F.
My experience with this rental location was very easy, fast and efficient. I will use them again and highly recommended to everyone who needs a great moving experience!!!!!!Kellilee W.
Le client n'a pas laissé de commentaire.MARCIA M.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Sharon M.
Le client n'a pas laissé de commentaire.Bruce M.
I had to drive an extra 100 miles to pick up the trailer. There should be a discount for losing 4 hours of time and fuel.Yves C.
Le client n'a pas laissé de commentaire.Caesar B.
Personnel amicalBONGINKOSI S.
The only thing about the truck is that it had come in and wasn't able to be cleaned yet. It had just come cross country. That's all. The person was great and the service was as well.Lucas K.
Very helpful staff at this location - more than the actual u-haul customer service.Andrew M.
Le client n'a pas laissé de commentaire.Lisa P.
Everyone that helped was excellent, theres a store manager in California that helped me set everything up, her name is Tosha, she went above and beyond to help me. Due to me being a member of our military, need specific requirements in a specific time required and she made sure everything happened. And with J&K automotive, they were perfect in my opinion, everything was fast and easy. Very professional and polite. I would give 5 stars to both tosha and her associates and J&K automotive. Thank you for everythingCasey R.
My uhaul experience was awesome! Ken the owner at this uhaul location went above and beyond for us. MerciSandra B.
Ken was very kind to me and has amazing customer service.CRYSTAL V.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.JUDY T.
Le client n'a pas laissé de commentaire.Stephanie W.
Le client n'a pas laissé de commentaire.Stephanie W.
Le client n'a pas laissé de commentaire.danny D.
Le client n'a pas laissé de commentaire.Cori C.