I had a little problem with the direction of getting the key
Dante T
Customer Reviews for Keepsafe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was great with the truck, biggest issue was the app experience with picking up and dropping off the truck. Definitely will just do everything in person from now on.
Austin KUnable to get to the key drop box for a after hour drop off.
Mark KBattery died twice on me trying to move. This something that should be reviewed. Didn't leave anything or running, it just died. Causing deadlines to be pushed back.
keshawn wThe man was very nice and accommodating, I will return here for uhaul services and recommend to friends and family. Merci.
taylor vI paid for a dolly, the man forgot to put the dolly in the truck. That slowed down my moving & I wasn't able to pick it up until the next day. Please contact me about these charges when moving without the dolly was a great deal of inconvenience. 214-924-6814
Andrea Hwe initially had planned to pick up this truck at Black Dog Furniture in Clinton Township. The code provided did not open the lock box for the key to the truck. We wasted an hour having to get the truck from another location further away as there was nobody present on site when we tried to pick it up. Waste of precious time and energy. Additionally Black Dog Furniture advised all they rent out was 15' trucks, yet when we get there, there are all different sizes parked outside. Once we did get the truck, things went smoothly.
peter gMark excellent man doing top shelf job. Ty rick
RICHARD TI could not drop off due to being gated off. Office hours are from 9-5pm. I arrived next day at 9am and nobody from the office was there and I was told they would be there until 9:30. Super inconvenient drop off location and a waste of my time. You need a code to even enter the area and I was not provided with one.
Zachary SThe truck was Unstable need some repairs drove very hard and crazy transmission slipping brake slipping A very dangerous ride While driving the truck the engine was idling This was the most uncomfortable rental and ride ever
Brandy GWhen getting a trailer to rent to haul my toolbox from my old job to the new job, the gentleman did not put on the trailer safely as they are supposed to. The trailer comes off of my receiver and smacks my rear bumper caused minor scratches and 2 dents. But after complaining to the insurance they paid for a new bumper replacement! I will not be going to Uhaul anymore for trailer rentals.
DANIEL WUpon returning the truck after the business had closed, I forgot the gate access code. I left a voicemail and the owner called me back right away. Great service.
Alex MIt needs to be an easier way to where you can retrieve the key for the 24-hour U-Haul services it was easy to get to the location I had access to the truck but when it came time to take the lock out of the lock truck to get the key in the back of the truck it took me at least a half an hour to get in there and the young lady on the phone had to keep going over it with me again until I got it so that was a hard technique but everything else other than that was good it was just trying to get the key out out of the lock back of the truck
Victoria SI rent a ton of Uhauls and usually check them back in. I always try and schedule pick up and drop off at locations that are staffed and during normal staffing hours. This was the first time I used this location, and the last. I returned the vehicle early and no one was there to check it back in. I got a receipt for the rental then the next day got another receipt for $175 more because I was charged for cleaning. I called the location and asked for pictures because I did not leave it dirty. They would not provide them and told me to call Uhaul. They could not see pictures but did send me to a supervisor who did give me a credit. Like the company, not the location.
Angelo SMARK AT KEEPSAFE STORAGE IS VERY RUDE, IGNORANT AND DISRESPECTFUL. The contract told me to return my truck by 6:00pm on April 1st which I did. Upon arriving I sat out there for 30 MINUTES TRYING TO GET THE ATTENTION OF ONE OF THE EMPLOYEES BLATANTLY IGNORING ME INSIDE! I honked my horn multiple times, rang the doorbell and called customer service but could not reach anyone and I did not just want to leave the keys by the gate because the drop box was inside the gate and the gate was locked! MARK WAS VERY IGNORANT AND CALLED ME AT 10:30PM AT NIGHT DEMANDING THAT I BRING THE KEYS BACK, SCREAMING AND INTERRUPTING ME EVERYTIME I SPOKE. This was the most disgusting experience I've had and I will take it up with corporate. I also overfilled the tank and I want a refund immediately. You need better employees!!
mary aWhen i first arrived, the truck was not unlocked and had to go inside to get the key which defeated the whole mobile check in. When i first got the truck it appeared clean, then there was a used mask under the seat and also ashes in the ashtray. I had to extend my rental time once until 9:30 and then ran into more issues so tried to extend one more time and it said that i was unable to because the truck is being rented out to another family and must be back by 10pm to avoid charges. When i went back to drop it off i was rushing to beat the time and did not get gas. It was given to be at a quarter tank. I used maybe half of that. Barely the cost of 15 dollars to fill up which i was unable to do trying to avoid being charges extra. When i got to the place, no one was waiting on this truck, there was actually 2 other trucks on site. This just seemed like a scam to charge the customers no matter what.
Shaima SThe truck they gave me was super old and gross. There was cigarette ash in the ash tray, and the worst part was they forgot to put the dollies in the truck. It was after hours, so I had to wait on hold for 30 minutes to talk to someone, and then they made me drive to a different location to go pick them up. What should've been a 20 minute check in process turned into a 1hr 45 min process. I was very upset and annoyed at this situation, and I will not rent from this location again.
Natalie NNeed a final receipt for the rental
David RNothing about the location, but the app glitched and I was unable to check in the vehicle. Upon calling 1800 UHAUL, there was a 1 hour wait. Fixing the app is a must if you want customers to be able to use it.
Paul WOwner was fantastic....
SUSAN KDidn’t enjoy the fact that my $28,99 rental truck ended up costing me $170!!!
Kimberly TGentlemen at the front counter was great. Online check in and purchase was smooth. The truck could use an alignment and the transmission felt a little weird when it would down shift when hitting the brakes. Other then that it drove ok.
RUSSEL JVery helpful, very friendly very professional.
Malcolm TTruck was dirty and in awful condition. It should not be on the road. I do not believe it's the fault of the pick up location I got the truck from but U-Haul for allowing this vehicle to be on the road.
JOSEPH Jvery good service , very aware of covid 19 rules and friendly
patrick kThe gentleman at KeepSafe was professional pleasant and very helpful. I started by just renting a trailer and ended up renting the trailer along with a storage unit. Mark made a crummy project a little more tolerable!!
Margaretpaula PThe front office of this location was extremely helpful and professional. Where the trucks are located in the back was more than enough which was great. Will be using this location for future moves:
Sebastian KWhen I make a reservation, do not call me over and over trying to bully me into getting there sooner or 2 hours later. If you couldn't accommodate me, say so and I'll call another company. Very unprofessional and not prepared. Will never go back
Mona RProvide trucks with better gas mileage.
bernie wThe owner, Mark, is very friendly and helpful. The trucks and site are very well maintained. Convenient location.
Ted PThe mobile apply was horrible trying to work through it on my own, Thank so much to the customer service people. But everything else was crazy. Make the app more customer friendly, especially with setting up the account and moving through the app
Aurelia HFriendly and very helpful..
Ericledale ROnline listed hours should coincide with the actual hours of operation.
Frank BThe app 24/7 was extremely irritating, and the drop off location didn’t have a box to put the keys that I could access after hours.
Alexis FEmail the correct person. I never rented from you.
carolyn l15 foot Uhaul was filthy inside. Full of dirt and mud. Windows and cup holder was dirty. Passenger door black weather stripping was coming off. Rear door handle was rusted and hard to open. I paid $157 for a 80 mile round trip which is overpriced considering the condition of the vehicle. I wanted to rent the 10 foot Uhaul that was in the parking lot but was told it was unavailable. However, when I returned the 15 foot Uhaul hours later, the 10 foot Uhaul was in the same exact spot outside the gate which let me know it was available. Poor customer service and overpriced. Unlike previous experience at a Uhaul Location and not at a storage facility.
roxanne cThe only issue is I did not need a dolly but had to cut the tie wrap and get the dolly out of the way. Therefore I paid 7 for something I did not use.
David SKnow what the equipment dash lights mean. Neither the rental location or the receiving location knew what a green wrench displayed on the dashboard meant. Myself and Dave at the receiving location speculate it may be a service needed warning. But no firm explanation.
Charles KI was extremely pleased with the service I received from the gentleman who helped me with the rental. His explanation of the process kept me from possibly being locked behind the gate when returning the truck. Thanks to the gentleman who took the time to explain a small but very important process of returning the truck, bringing a second car inside the gate after hours and the gate closing and the car causing the gate to reopen. I thank him again for taking the time to explain a process that kept a simple process simple.
GEORGE Lvery satisfied with the whole experience
scott lVery easy to use
mathew aMaybe have more flexible hrs. for truck pick up as they don't coincide with your website hrs., but other than that it worked well for mu needs.
Ronald EWould have liked to pick the truck earlier then 10 AM but he opens when he opens
Ronald EThe owner or the employee working at the time lied about not having certain truck in stock only to have me rent a more expensive truck and when confronted with proof ( the website showing they were available and onsite ) he tried to make as if I was being a rude or demanding customer for wanting the truck I asked for in the first place by say "really I'm going to have to redo all your paper work and it's only $10 come on ". By far the rudest service I have received in along time if I could I would give this place zero stars .
JOSHUA BTrain your employees on new software, just don't leave them hanging to learn it on their own. Set standards for cleaning vehicles after rental. As the employee said, there was a wall of bugs on the windshield and front area, he could not clean. Inside was clean.
Tyler SInclude a hand cart.
Glenn LGreat price awesome personal!!!!
kristina SMark's kindness during my crisis was appreciated!
tammy rEverything was great just wish they had a bigger uhaul for me, other than that was a very nice experience
JONATHAN BMatch truck sizes that are advertised on line with the one on office display and keep up to date of any phased out truck sizes.
Joseph AThe process was quick and painless. Friendly customer services. Receipt I received in my email was as expected.
LEAH WI was please with everything except the fees...a full day's charge because of a 3-hour late drop off is ridiculous. There should be a flat-fee for late drops.
MICHELLE DThe employee was later in getting there (didn't open until 11: AM). Was surprised there was no ramp. Called to find out about it and was told that it didn't come with a 10' truck. Would have been nice to know before I rented it.
robert tWorking with Mark was quick easy and professional. Overall good experience
mark rEverything was great
Diana Fall good
KENNETH NEverything was ready as planned the truck was very cleaned and was greeted and checked out quickly. Would definitely rent from this location again.
FRANK LThey where friendly. equipment worked great.
RICHARD SOwner is very laid back and helpful. Been there twice to rent a truck and never had any problems.
DAWN W