lack/shortage of vehicle and wait time for customer service is poor. I spent a total of 4 hrs. in wait time over a 2-day period. Very poor experience.Carla S.
Customer Reviews for Kellys Trailer World
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bowling Green, VA 22427
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There is no mobile service in the area for mobile pickup. It took 45 mins to complete the pickup thru uhaul.com. After using two different phones and driving to the parking lot across the street for one more bar, we finally got it. This caused me to arrive at my storage unit after they closed, in turn I could not return my truck on time.Leah H.
Le client n'a pas laissé de commentaire.GREG R.
Drop-off was quick and easy.GEORGERAYMOND P.
Experience was great. Fast, smooth, and easy!DANIELWAYNE P.
Le client n'a pas laissé de commentaire.MARKALAN S.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Lawrence G.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.JASON MATTHEW P.
Le client n'a pas laissé de commentaire.DAVIDA C.
Le client n'a pas laissé de commentaire.JACQUELINELAUREN P.
I have always had excellent service in dealing with Kelly's Trailers in bowling green, va.Austin Q.
Nothing to be done, excellent customer service! Will continue to use in the near futureDAVIDA C.
Easy drop offMatthew A.
Nothing, best service doesn't need to be improved.Joseph D.
Le client n'a pas laissé de commentaire.MICHAEL S.
This location was fantastic and very friendly..Will let others knowBILL R.
Clean nice running u haul it got the job doneSARAMARIE G.
Very good experienceEarl J.
Excellent experience and will rent from them again.paul C.
Le client n'a pas laissé de commentaire.randy S.
Drop off was easy. Answered a few questions about the move/truck and was on my way.EUGENE A.
Le client n'a pas laissé de commentaire.TIAJUANA S.
My truck wasn't there. The shop was closed even though it was during business hours. I had to call and my reservation was redone to match the vehicle present and the customer service rep was Amazing. It took half an hour to resolve and I was on the road.Nicole H.
I had rented for 2 days due to selling and buying at the same time and closings were on different days, closings didn't occur as expected. I was able to keep the truck for 5 extra days without issue! It was an Unexpected expense, but if I'd had to unpack the truck and turn it back in I would have lost my mind. Thank you for working with me!!Sherry C.
Le client n'a pas laissé de commentaire.Landon W.
Le client n'a pas laissé de commentaire.CLINTON JAMES C.
great truck good location great serviceVELVA S.
I answered N/A because I rented the truck before it was swept out but overall truck was in good conditionCRAIG W.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Dianne A.
Le client n'a pas laissé de commentaire.Lewis B.
Hire someone who caresJeffery F.
Great equipment and very good pricesJacinto C.
Le client n'a pas laissé de commentaire.Patrice C.
Takes to long to get equipment when using iPhone and your website. It took over 30 minutes from start to finish. Wasted my time and time counted against me. Why not let military know about whether they could get a discount if the called instead of online reservations.Jimmie S.
Le client n'a pas laissé de commentaire.Leon M.
Thanks for great svcLee Anne M.
The guy at the counter charged me to much and told me that my card was not going to be charged but it wasJessica B.
Extremely helpful ... great communication... had to reschedule because of the hurricane and they were very accommodating. Highly recommend!!!!! No changes needed ??Erin G.
Le client n'a pas laissé de commentaire.Jim B.
Great experience and loved the online checkout and checkin.Stephen G.
Le client n'a pas laissé de commentaire.Austin Q.
Le client n'a pas laissé de commentaire.Nancy B.
The guy was amazingly nice and patientVivian L.
Site WebPaul S.
Le client n'a pas laissé de commentaire.CARLA A.
Le client n'a pas laissé de commentaire.Kathy S.
I don't feel that U-Haul tries to serve its customers. I requested a 26 foot truck for the location above but was informed that they could not bring one there. I would have had to go to a site about 20 -25 miles away from where I lived whereas my preferred site was only a mile away and I was moving to a new place around 10 miles away. I didn't feel comfortable driving a truck and had hired a driver as part of a moving crew. The driver charged 1,50 $ per mile to drive on top of the 0,89 $ per mile that U-Haul charged. Those charges would have added up very quickly as the truck would have have to be returned back to the distant site. There were 20 foot trucks available at my preferred site and I went for that option as it would be cheaper. I could not get everything on the truck and had to make a second trip but would have gotten it all on a 26 foot truck. I was charged the same price by U-Haul for the 20 foot truck as I would have been for the 26 foot truck. My preferred site did not have a furniture dolly available and I had to go to another U-Haul to get it about 1-2 miles away. They didn't have 26 foot trucks either. The person that I dealt with at my preferred site tried to be as helpful as possible but it was obvious that U-Haul didn't stock him very well. I give him high marks for his attempts at helpfulness and would recommend him highly. As far as U-Haul goes, I had used U-Haul often in the past and was happy enough with them unlike this last move. They didn't used to charge mileage charges for trips under 50 miles if I remember correctly and now they do. If I have other self moving truck companies available for future moves, I will look into them before I go with U-Haul again.Rachel H.
Super service from Kellys Trailer World in Bowling Green, VA. Efficient service and a caring rental agent.Gerald L.
Nothing, 0wner who opens business at 9:00 was most accommodating by coming in at 7:30 to get us to our destination on time.MARGARET B.
My experience with the rental site was good. Trying to reserve the trailer using your website was not.Diana G.
Just make sure the Return time is correct. Mine wasn't, and I had a charge on my credit card that was incorrect... but I emailed UHaul and your agent, Mr. James Harris, made the correction for me with my bank with no hassles. He is why I will highly recommend this location. Mistakes happen..but when the correction is swift and hassle free, they are easily forgiven.Lynn W.
Pick up was great. Everything else was horribleJohn C.
Check in was quick. Loved the location as far as the distance from where I off loaded my stuff (0,8 miles)Leon M.
Everything was good.Jose H.
I was upset that there was no place closer where I could pick up my uhaul. The extra mileage from pickup location to loading location caused a mileage overage. Thus we had to pay extra, albeit very little. When I called the 1-800 number to reserve the uhaul truck, we agreed on a pickup location but they actually scheduled it for another location. The closer location had no trucks the size I needed. I had originally tried to reserve the truck via online site, but it would not work.rebecca W.
Le client n'a pas laissé de commentaire.steven S.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!