Customer Reviews for Kellys Trailer World
(U-Haul Neighborhood Dealer)

114 évaluations

133 E Broaddus Ave   Bowling Green, VA 22427

(804) 632-8042

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(804) 632-8042

133 E Broaddus Ave
Bowling Green, VA 22427

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Kellys trailer world is an excellent place to pick up. Manager made sure all paperwork was completed correctly and ensured that the trailer I rented was connected right and ready for towing. Good experience. Great place to rent from.

William Knode 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Pavick 
Évaluation :
4

The gentleman was very polite, and made me feel like I was a family member.Quick and easy process.

Lisa Phelps 
Évaluation :
4

I spoke a couple of times on the phone to the manager/owner? Who was very nice and friendly. I had to drop off the trailer though after hours so I didn't interact with anyone at this location. We almost couldn't get the trailer off the ball since there wasn't a jack system to lift it so that was a very unpleasant experience! Esp. since it was after dark and no lights around.

Gary Burk 
Évaluation :
5

Cliff was easy to work with and made last minute changes to my schedule. Very knowledgeable and friendly to work with. Clean facility.

William Knode 
Évaluation :
5

The man was very nice and professional!

Michelle Floyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Hamlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Blattenberger Jr 
Évaluation :
5

Great Customer Service, no improvements necessary.

Dorothy White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy roane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Hanley 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TREVORDOUGLAS BIGLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dell Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace Beasley 
Évaluation :
3

I was charged for a 20 foot truck when I drove a 15 foot truck which is $10 difference a day. I was charged for four days when I only drove it three days which is at least a $39 extra charge altogether I was probably charged close to 49 or $59 more than I should've been.

Joel La-may 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID PAUL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie George 
Évaluation :
5

Cliff was an excellent businessman and helped us through renting the U-Haul truck with ease. He gave us helpful advice. Cliff and Kelly's trailer world actually had the truck there for us and was super dependable- unlike regular U-Haul locations where we've been left without a truck after reserving in advanced. So happy we picked up at this location VS an actual U-Haul storage place.

Philip Freiseis 
Évaluation :
5

Staff were very helpful and informative.

Paul Perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD FAY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHMARTIN WEAVER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Jones 
Évaluation :
5

Very helpful gentlemen working at Kelly's trailer world to help u.

Nicole Irby 
Évaluation :
4

I love the small town feel of the location. I live in Bowling Green and it is very convenient to not have to drive to Fredericksburg

Philip Edwards 
Évaluation :
4

The person at the site was very helpful even though the electronic means to get the vehicle key gave me the wrong lock code at first.

Dean Dunlop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland Shoemaker 
Évaluation :
2

One of the tires on the trailer I rented was not properly inflated and was going flat on the interstate during my trip. I had an inflator and corrected the problem. Make sure tires are properly inflated before renting a trailer

DARRELL COOPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bartlett 
Évaluation :
5

U haul had the reservation messed up. First had me picking up in Ashland, then Fredericksburg. Computer mix up?

Greg Freeman 
Évaluation :
5

This location was the complete opposite of the pickup location. Gentleman was polite, concerned about the windshield damage, and efficient with the check in process. Excellent experience.

Anthony Sosnowik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Shatzoff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE BAYLOR 
Évaluation :
5

I can't think of anything,it was clean and very professional as well very nice to do business with. Je les recommande.

KIM THOMPSON 
Évaluation :
3

Again, nothing to improve. It's just an older facility. The gentleman was nice.

Christopher Hall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Arevalos 
Évaluation :
3

Drop off location was over 30 minutes away from where I request adding an hour drive on to the back end of my rental. Between that and where I had to pick up the U-Haul added over 2 hours onto my time plus the cost of gas which is currently very expensive. No one was there when I dropped it off so I still have not been able to get reimbursed for the furniture pads I paid for and did not receive.

Kevin Arthur 
Évaluation :
5

Cliff was very helpful and knowledgeable, he worked around my schedule and was easy to contact. The truck was clean and ready to go at pickup. I highly recommend using this uhaul location.

Roger Barrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROD HENDRICKSON 
Évaluation :
4

Very friendly and helpful. Good job!!!

TIMOTHYJAY RITCHEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKDANIEL DONOVAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Covington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika Burns 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELLEE DAILEY 
Évaluation :
1

The location was closed on work hours and scheduled

Denis Bu 
Évaluation :
4

Just ensure equipment is fully inspected upon return as my tow trailer and truck both needed tires. The trucks check engine light was on for a catalytic converter issue.

Mark Gregg 
Évaluation :
5

Cliff was Excellent!!! Can't ask for a better person to work with!! Thank you Steve Geiser

STEPHENJ GEISER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDA COLE 
Évaluation :
5

I will be using this facility again in the next month or so. The owner was very nice and helpful.

Colleen Rhodes 
Évaluation :
5

Awsome and very accommodating I will seek Kelly's trailer out if I need to transport anything and highly recommend this uhaul pick up drop off center.

TASHAN BROWN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin Lipsitz 
Évaluation :
5

Perfect pickup/drop location. The gentleman was very courteous. The only issue was return. I could not get through to a representative on the phone for return. Eventually had to go online to do it. We sat on hold for 32 minutes on two different phones. We arrived for drop off at 8:05. We kept the phone on waiting for someone to answer and found the online return. That actually saved us money.

ZETA WALKER 
Évaluation :
1

I am disgusted with Uhaul. I called three times in the last week to verify that the truck would be available this Saturday and my husband got a call the day before that the truck had been double booked and whoever could get to the location quickestwould get the truck. It also took two hours to pick up the truck even though we had already checked in online with all of the necessary information

Steven Curtis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Pavick 
Évaluation :
3

lack/shortage of vehicle and wait time for customer service is poor. I spent a total of 4 hrs. in wait time over a 2-day period. Very poor experience.

Carla Stephens 
Évaluation :
1

There is no mobile service in the area for mobile pickup. It took 45 mins to complete the pickup thru uhaul.com. After using two different phones and driving to the parking lot across the street for one more bar, we finally got it. This caused me to arrive at my storage unit after they closed, in turn I could not return my truck on time.

Leah Hancock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG ROSE 
Évaluation :
5

Drop-off was quick and easy.

GEORGERAYMOND PARKER 
Évaluation :
5

Experience was great. Fast, smooth, and easy!

DANIELWAYNE PACKARD JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKALAN SCHON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Glew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW GREEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON MATTHEW POWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDA COLE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACQUELINELAUREN PENN 
Évaluation :
4

I have always had excellent service in dealing with Kelly's Trailers in bowling green, va.

Austin Quesenberry 
Évaluation :
5

Nothing to be done, excellent customer service! Will continue to use in the near future

DAVIDA COLE 
Évaluation :
5

Easy drop off

Matthew Allen 
Évaluation :
5

Nothing, best service doesn’t need to be improved.

Joseph Diesman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL SWIFT 
Évaluation :
5

This location was fantastic and very friendly..Will let others know

BILL RAYNORE 
Évaluation :
5

Clean nice running u haul it got the job done

SARAMARIE GOLDRING 
Évaluation :
5

Very good experience

Earl Johnson 
Évaluation :
5

Excellent experience and will rent from them again.

paul conolly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy shackleford 
Évaluation :
5

Drop off was easy. Answered a few questions about the move/truck and was on my way.

EUGENE ALICHWER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIAJUANA SHEPHERD 
Évaluation :
1

My truck wasn't there. The shop was closed even though it was during business hours. I had to call and my reservation was redone to match the vehicle present and the customer service rep was Amazing. It took half an hour to resolve and I was on the road.

Nicole Harless 
Évaluation :
5

I had rented for 2 days due to selling and buying at the same time and closings were on different days, closings didn't occur as expected. I was able to keep the truck for 5 extra days without issue! It was an Unexpected expense, but if I'd had to unpack the truck and turn it back in I would have lost my mind. Thank you for working with me!!

Sherry Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon Wilcox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON JAMES CASELLI 
Évaluation :
5

great truck good location great service

VELVA SASS 
Évaluation :
4

I answered N/A because I rented the truck before it was swept out but overall truck was in good condition

CRAIG WILLIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fields 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis Beasley 
Évaluation :
1

Hire someone who cares

Jeffery Fulmer 
Évaluation :
5

Great equipment and very good prices

Jacinto Cantu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice Craddock 
Évaluation :
5

Takes to long to get equipment when using iPhone and your website. It took over 30 minutes from start to finish. Wasted my time and time counted against me. Why not let military know about whether they could get a discount if the called instead of online reservations.

Jimmie Schoenauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon Miller 
Évaluation :
5

Thanks for great svc

Lee Anne Martin 
Évaluation :
1

The guy at the counter charged me to much and told me that my card was not going to be charged but it was

Jessica Baker 
Évaluation :
5

Extremely helpful ... great communication... had to reschedule because of the hurricane and they were very accommodating. Highly recommend!!!!! No changes needed ??

Erin Grinstead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Brite 
Évaluation :
5

Great experience and loved the online checkout and checkin.

Stephen Guasp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Quesenberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Bailey 
Évaluation :
5

The guy was amazingly nice and patient

Vivian Latney 
Non les évaluations ont été soumises pour cet établissement.

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